Ratings based on 6,983 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Nice Hotel, great Location

Posted Apr 26, 2015
Great Location near to Times Square Tourist sites, Rooms are very small but you're in New York, rooms are only to rest recharge batteries and keep going!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Reception was nice but room was not as nice.

Posted Apr 26, 2015
Pros: Reception and the music at the reception. The staff were also nice.
Cons: Room
Location: Location is great!
Short but was just ok. Staff were helpful.Air Conditional Control in the room not functional.
2 out of 5
by A verified traveler

Poor

Posted Apr 24, 2015
I have been living in hotels for the past 5 months so have many comparisons. This hotel is overpriced. The service is terrible. The staff is arrogant and treats one as if they are doing you a favor. This hotel is riding purely on its location and beautiful lobby. If only they weren't so blatantly money hungry without being capable of providing service of matching their cost. Note that I have lived in Manhattan and understand cost associated.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom maine

Good accommodations for the price.

Posted Apr 24, 2015
Lobby smelled funny. Staff never fixed the safe as requested (it needed a battery). I was sent to the wrong floor for ice and the ice buckets were dirty. Otherwise, this was a small clean room central to Times Square and the theater district. Good for the price.
1 out of 5
by A verified travelerfrom Oslo, Norway

Nice location, terrible rooms and service

Posted Apr 23, 2015
Pros: The location
Cons: The rooms, staff
At our first arrival we were not welcomed by anyone Had to find our way to the reception and approach the receptionist lady by ourselves after standing there for a couple of minutes, without her saying anything.. There was a water leak during our stay, and the way this was handled was nothing you would expect from a 4-star hotel. Rooms were very small, almost without any wardrobe to hang your clothes. Carpet on the floor and window sills were dirty. Be aware: You have to pay USD 2 per unit as a luggage fee, when you leave your luggage on check-out day. I I could say that we were unlucky that things happened, but to leave a hotel and feel like an unwanted guest, is a terrible feeling. Even though I am on travel and hotels several times during a month, this is by far the worst experience I have had with hotels. This hotel should not be qualified as a 4-star hotel, it is a 3-star.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel just of Times Square

Posted Apr 22, 2015
Pros: Nice lobby
Cons: The thermostat in the room
Location: Good location
We were not able to control the heat. So the room was a little stuffy
3 out of 5
by A verified travelerfrom NYC

Nice hotel staff nice lobby tiny box room

Posted Apr 22, 2015
Lovely staff lovely lobby very trendy very small box room queen size bed pretty much takes up entire room
4 out of 5
Recommended
for Everyone
by A verified travelerfrom jakarta,indonesia

Short walk to times square.

Posted Apr 22, 2015
Pros: Location,location&location.
Cons: More lighting in the lobby & new lifts.
Location: Everything... Even halal food is so near to find.
Go to all over manhattan is easy from this hotel,even to Penn station where from I then went to Washington dc.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Uk

Hotel just a short distance from Times Square

Posted Apr 21, 2015
Helpful check in and given early check in at 11am for free as well as free wifi password. Room. Small room but not too small. Beds very comfortable. Bathroom small but functional. Table in room was clear plastic and needed cleaning as had some stains from liquid spillages on it. Gym had good equipment Whole hotel low lit, smells nice and plays chill out music in foyer
5 out of 5
Recommended
for Everyone
by A verified travelerfrom F

Bar and grill delicious! Convenient!

Posted Apr 21, 2015
Double bed room great. Perfect size. Hotel in excellent location for shows, food, Broadway at night and walking distance to Penn Station. I am returning in four weeks because it was wonderful.