Ratings based on 6,983 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Mexico
Nice Hotel, great LocationPosted Apr 26, 2015
Great Location near to Times Square Tourist sites, Rooms are very small but you're in New York, rooms are only to rest recharge batteries and keep going!!
for Everyoneby A verified traveler
Reception was nice but room was not as nice.Posted Apr 26, 2015
Pros: Reception and the music at the reception. The staff were also nice.
Location: Location is great!
Short but was just ok. Staff were helpful.Air Conditional Control in the room not functional.
by A verified traveler
PoorPosted Apr 24, 2015
I have been living in hotels for the past 5 months so have many comparisons. This hotel is overpriced. The service is terrible. The staff is arrogant and treats one as if they are doing you a favor. This hotel is riding purely on its location and beautiful lobby. If only they weren't so blatantly money hungry without being capable of providing service of matching their cost. Note that I have lived in Manhattan and understand cost associated.
for Everyoneby A verified travelerfrom maine
Good accommodations for the price.Posted Apr 24, 2015
Lobby smelled funny. Staff never fixed the safe as requested (it needed a battery). I was sent to the wrong floor for ice and the ice buckets were dirty. Otherwise, this was a small clean room central to Times Square and the theater district. Good for the price.
by A verified travelerfrom Oslo, Norway
Nice location, terrible rooms and servicePosted Apr 23, 2015
Pros: The location
Cons: The rooms, staff
At our first arrival we were not welcomed by anyone Had to find our way to the reception and approach the receptionist lady by ourselves after standing there for a couple of minutes, without her saying anything.. There was a water leak during our stay, and the way this was handled was nothing you would expect from a 4-star hotel. Rooms were very small, almost without any wardrobe to hang your clothes. Carpet on the floor and window sills were dirty. Be aware: You have to pay USD 2 per unit as a luggage fee, when you leave your luggage on check-out day. I I could say that we were unlucky that things happened, but to leave a hotel and feel like an unwanted guest, is a terrible feeling. Even though I am on travel and hotels several times during a month, this is by far the worst experience I have had with hotels. This hotel should not be qualified as a 4-star hotel, it is a 3-star.
for Everyoneby A verified traveler
Hotel just of Times SquarePosted Apr 22, 2015
Pros: Nice lobby
Cons: The thermostat in the room
Location: Good location
We were not able to control the heat. So the room was a little stuffy
by A verified travelerfrom NYC
Nice hotel staff nice lobby tiny box roomPosted Apr 22, 2015
Lovely staff lovely lobby very trendy very small box room queen size bed pretty much takes up entire room
for Everyoneby A verified travelerfrom jakarta,indonesia
Short walk to times square.Posted Apr 22, 2015
Cons: More lighting in the lobby & new lifts.
Location: Everything... Even halal food is so near to find.
Go to all over manhattan is easy from this hotel,even to Penn station where from I then went to Washington dc.
for Everyoneby A verified travelerfrom Uk
Hotel just a short distance from Times SquarePosted Apr 21, 2015
Helpful check in and given early check in at 11am for free as well as free wifi password. Room. Small room but not too small. Beds very comfortable. Bathroom small but functional. Table in room was clear plastic and needed cleaning as had some stains from liquid spillages on it. Gym had good equipment Whole hotel low lit, smells nice and plays chill out music in foyer
for Everyoneby A verified travelerfrom F
Bar and grill delicious! Convenient!Posted Apr 21, 2015
Double bed room great. Perfect size. Hotel in excellent location for shows, food, Broadway at night and walking distance to Penn Station. I am returning in four weeks because it was wonderful.