Ratings based on 376 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Tommy from NJ
Good NY hotelPosted Jan 6, 2014
Pros: Good service, great location. Breakfast in the restaurant was great, and fitness facility is one of the best in NY. Beautiful lobby area.
Cons: Fixtures in the room needs updating- the desk, drawers, etc.
Location: Museum of Modern Art, shopping, theatre.
for Everyoneby KPH from Houston TX
Jewel From the Orient Still Sparkles in NYCPosted Jan 6, 2014
My wife and I stayed here just after our wedding in 1993 and this fine hotel has lost none of its luster. From outstanding service to charming Christmas decorations to exquisite room service this hotel has it all. I would also make a point of scaling the last two flights of stairs from the Spa to peek at the rooftop enclosed pool which remains enchanting. My only slight criticism would be the electronic lighting system in the rooms which are confusing and now somewhat dated. Still this is first class all the way.
Recommendedby Robert Sears from Philadelphia
Outstanding memoryPosted Dec 29, 2013 on Hotels.com
We have stayed in all of the big name hotels in NYC. This is by far the best experience that I have enjoyed over the years. The staff was engaging and are best at what they do....We are going back next Christmas !
for Everyoneby A verified traveler
Posted Dec 28, 2013
Recommendedby Brent D. from Dallas, TX
Holiday visitPosted Dec 19, 2013 on Hotels.com
Excellent location; staff dedicated to the highest levels of service; beautifully decorated at Christmas
for Business Travelersby A verified traveler
Posted Dec 17, 2013 on Hotels.com
for Getaway With Friendsby A verified traveler
Posted Dec 17, 2013 on Hotels.com
Outstanding service and quality!
for Getaway With Friendsby Kirk from Dallas
Beautiful hotel in a great locationPosted Dec 10, 2013 on Hotels.com
The hotel service was fantastic. Was disappointed with the first room given, and the hotel quickly accommodated a room change. Room is very pretty. However, it is winter and the room was very very hot - we had limited ability to adjust the temperature. Made sleeping difficult.
for Everyoneby Isaac from Nairobi, Kenya
Good LocationPosted Oct 22, 2013
Pros: Location and overall facilities.
Cons: Nothing at the moment.
Location: Provides very good access to restaurants and shopping facilities
An excellent hotel in the right location in New York. I enjoyed my stay the service by staff and the fact that they went out of their way to meet customer expectations. I will definitely come back and also recommend the hotel to all my friends.
for Everyoneby Bill from Toronto, ON
Nice older building in a good locationPosted Oct 20, 2013
Pros: the friendly staff, the location (on 5th Ave), the lounge & the restaurant.
Cons: There is very little space everywhere, but I guess it will be hard to improve in midtown NYC.
Location: On 5th Ave, at 55th St; MoMA, Rockefeller Centre, shopping, other nice hotels (St. Regis, Four Seasons) are nearby.
I booked mainly from recognizing the Peninsula name and its location. The lobby is elegant, staff very friendly; but as with most other hotels in NYC, the room is small (but clean & nicely furnished) and there is not much of a view. I like their lounge (where we had high tea) and restaurant (where we had dinner), but did not use the pool, spa or the rooftop bar (not open when we wanted to get up there). With the rate we paid, we expected a bit more!