Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

An amazing hotel located in the perfect spot

Posted Dec 15, 2014
Pros: The hotel itself was beautiful and decorated so nice for Christmas, the bed was amazing, and of course the staff who are all super nice and helpful.
Cons: Can't think of anything as of now
Location: Perfect location - a couple blocks from Central Park, the MOMA, and lots of great shopping.
From the time we pulled up in the car to the moment we left the service was perfect. The staff was very friendly and extremely helpful every moment of our stay there and went out of their way to make sure everything was perfect. This meant a lot since it was the first time traveling with our 18 month old daughter. Our experience couldn't be better and their restaurant Clement was delicious.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 11, 2014
Wonderful setting, excellent service. Nicely decorated for the holidays
4 out of 5
Recommended
by Cristinfrom Dallas

Decent hotel...maybe not worth $1200/night

Posted Sep 9, 2014 on Hotels.com
We enjoyed our stay at the Peninsula Hotel. The location was fantastic...close to the park, shopping, great restaurants. The service was good, but not great. Several times we ordered room service, they apologized for taking so long because they "lost our order". We also had very slow service at the bar. We noticed quite a few times that the waiters were doing more socializing at the bar than waiting on tables. With the ridiculous drink prices, I would expect a little more. Our room was tiny and had a view of an alley, but we loved the nice, large bathroom. I wondered if we got this poor view at $1200/night due to the fact that we booked through a 3rd party. It was a little disappointing. I had a lovely facial at the spa. The facilities were wonderful, and the facial was relaxing. Again, not sure if it was worth $500 for an ordinary facial, but it was a nice service. Would have loved to experience the rooftop bar, but it was closed. Overall, it was a good hotel. I've stayed at nicer, but I would consider staying again if I had a better room location.
4 out of 5
by A verified travelerfrom Bay Area

An "ok" experience

Posted Sep 8, 2014
Location: Plenty of shopping and central park
Elegant hotel well situated on 55th and 5th avenue. The entrance is a little awkward with the reception tucked off to the side, but it works. They had some renovations going on, so perhaps this caused the odd feel. That said the entrance itself does show glamour.. We had an upgraded room and it was both spacious and very comfortable. That said, we had a suite at the Hyatt Times Square that same week, and frankly that was just as and maybe even more comfortable -- much to my surprise. The big downside with this hotel is the church across the street, which harbors many homeless. It creates an uncomfortable feeling walking outside... Certainly not what one would expect from 5th avenue. Very nicely situated, 2 blocks from Central Park and right in the middle in luxury shopping. Not sure I would go again. If I want a luxurious experience, I think I will stick to the fairmont.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Excellent Hotel Amazing Staff and Great Location

Posted Sep 8, 2014
Greta experience in NY ! The hotel as well as the staff contributed to a great time. Be sure to take advantage of the concierge for dinning and overall knowledge of the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in the midst of everything

Posted Sep 8, 2014
Pros: For a historic hotel it is quite well kept and the staff were friendly.
Cons: Prices for the stay could be lower!
Location: 5th Ave. Plenty to do!
I loved staying here. It was convenient and wonderful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom graben-neudorf

beste lage

Posted Sep 4, 2014
Pros: die lage und die ausstattung des hotels.
Cons: 85 tv sender aber nicht einer in deutscher sprache.frühstück zu teuer.
Location: nähe rockef. center an der 5th av.
5 nächte verbracht,jeden morgen den pool im 21 stockwerk genossen,beheizt.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Good 5th Avenue location

Posted Sep 3, 2014
A very good 5 star hotel, all staff always friendly and helpful. Excellent value booked through Expedia.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto

Great location for theatre, shopping, walking.

Posted Sep 2, 2014
Pros: Location
Staff were very helpful and pleasant to deal with.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Beautiful lobby, restaurant and bar. Quiet rooms. Excellent service by polite, professional staff.