Ratings based on 583 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2015
Wonderful. Getting a cab at the hotel is pretty challenging.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wow, what a hotel!

Posted May 19, 2015
Pros: Location, service, food, room comfort
Cons: Our room had a few technical issues, but nothing that wasnt resolved in expediant fashion. No view to speak of, and the rooms are small, but in NY..
Location: Everything os right outside your door Located at 5th Ave and 55th street
Great location, excellent service and by far the best food I have ever eaten at any hotel! Had the pleasure of eating lunch, brunch, high tea and drinks on the roof top patio....all superb! Nice decour, excellent and friendly concierge, the list goes on and on....
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Fantastic

Posted May 19, 2015
In a word superb. The facility and the staff were outstanding. Standouts are the pool and the restaurant. Sunday brunch is still etched in my mind. The attention to detail at The Peninsula is icing on the cake. For example a scrunchy included in the shower cap box. so smart.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and great staff

Posted May 18, 2015
Stayed at this hotel for six nights with family. Location is one of the best in midtown, very convenient to fifth ave, subway and central park. The service at the hotel was outstanding and the hotel was impeccable. Staff was always accommodating and went above and beyond what was requested at anytime of the day. The rooms are larger than many other hotels in the area and the layout is excellent. We stayed in the executive junior suite that didn't have any view and faced the interior wall but we loved it because it was so quite and peaceful. Spa was also great.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location in NYC.

Posted May 17, 2015
Pros: Location and concierge.
Location: Shopping, central park, theaters.
Hotel is nicely located by Central Park, shopping and Time Square. Our experience at the hotel was mixed. We were woken out up at 7AM but extremely loud construction noise in front of our window. Turns out we were facing a roof with AC units and renovation were being down, loads of banging and welding. When I called to complain, I was first told that all rooms in my "price" range faced that way! However, we were eventually moved to a nicer room, on a lower level that still faced the construction. But fortunately, it was then the weekend. The staff followed up afterwards. As a Peninsula, we have stayed at their properties in LA and Asia and the NYC one is not up to the standard of their brand. The usual atttention to details was lacking. Travelling with a child, I was originally asked her name and age. But nothing "special" was ever provided for her. There are lots of great options in the same hotel class, and next time we will certainly explore.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2015
Wonderful hotel - only issue was too much air conditioning in room
3 out of 5
Recommended
for Everyone
by A verified travelerfrom san francisco

Great location but lacks up keeping

Posted May 16, 2015
This location is great but the service was not. In addition to the not so friendly bell cap and valet staff, our room was broken. The plugs in our room didn't work and we had asked them to fix it. They came and fixed it only to find it broken again the next day. Our privacy button was broken also which led to us being woken up several times each morning! I hope they can do some up keeping and this will once again be a go to hotel for me if I am in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Very nice location and beatiful hotel and very nice staff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Beautiful Hotel, Amazing Location

Posted May 11, 2015
Pros: Location, cleanliness, staff, facilities.
Location: Central Park, Shopping, Amazing Restaurants.
This hotel is in the perfect location if you love shopping and central park. Ciuld not ask for a better experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

FANTASTIC

Posted May 11, 2015
Pros: Location, amenities, service
This hotel is top notch and first class, Service was impeccable.