Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Best hotel I have ever stayed!

Posted Sep 8, 2014
Cons: The bar is beautiful. I did enjoy the cocktails. It would be even better if the food could become available earlier than 3PM.
Location: Close to central park and shopping districts. There are many nice restaurants around. The location made everything so easy for me, saved me lots time.
The hotel is very close to Central Park. I had a great stay, the service was wonderful, the staffs were extremely nice and friendly, they provide services in a very efficient way too. The hotel was beautiful. I did also enjoyed the food. The Pierre truly made my NYC trip more beautiful. I am recommending this hotel to every friend of mine!
5 out of 5
Recommended
for Everyone
by A verified traveler from Doncaster

Great hotel on 5th Avenue opposite Central Park

Posted Sep 6, 2014
Pros: The location, lovely rooms and excellent staff
Cons: N/A
Location: This hotel is on 5th Avenue near to all the designer shops. It is also opposite Central Park with all its facilities.
This is a great hotel with only a 10 min walk to Times Square. It is ideally based and is a fantastic hotel with very friendly accommodating staff who all made us feel welcome. Although we didn't eat in the hotel we did have cake in our room made in the hotel and this was wonderful. Would thoroughly recommend this as a place to stay in Manhattan
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
staff were thoughtful & considerate without exception, including those members of management with whom I came in contact - with the exception of the housekeeping manager who seemed to respond better to my direct calls than to requests placed through other members of management with whom I came in contact and were trying to help me (I was not feeling well at the time). Assistant Manager John was sensitive and thoughtful, as was Asst. Room Service manager. The only exception was the housekeeping manager - it felt to me he was more interested in being the manager, than a member of an overall team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Aug 31, 2014
Staff was extremely friendly and accommodations are wonderful
5 out of 5
by A verified traveler from Midwest

Top Notch

Posted Aug 25, 2014
Excellent hotel - all the finest touches. Highly recommend
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Wonderful hotel, exceptional staff, and beautiful decor!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 24, 2014
Very fine hotel across the street from Central Park. On Fifth Ave. Great starting place for museums, bus tours, plays.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding service

Posted Aug 24, 2014
This was my most exceptional hotel experience ever. Attentive staff went above and beyond with small surprises. Perfect location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
most luxurious hotel in manhattan. right on 5th avenue, great shopping spot.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great Location

Posted Aug 21, 2014
Easy access to the subway and bus station, staffs are very friendly and helpful. Hotel is a little bit old, but very clean.