Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Oxfordshire, UK

Excellent hotel staff - some minor faults

Posted Apr 17, 2015
Pros: The Staff and their service
Cons: bar lounge did not serve food until afternoon tea at 3.30pm. The only alternaitve int he hotel was the very expensive Italian restaurant.
Location: Great location for Central Park and Bllomingdales. 20 minute walk or 5 by taxi for Broadway theatre district.
Got an upgraded room though without a view (other than the neighbouring building's aircon equipment which was noisy on occasions). The staff were all excellent and the concierge was especially helpful with advice and bookings for restaurants, theatre, transport, etc. For our anniversary we received complimentary champagne and a cake. We had a faulty phone which they responded by discount the invoice of our extras.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Lovely location, lovely staff

Posted Apr 12, 2015
The hotel was amazing from first glance. It's located in the best place with lovely views and easy access to the subway. The staff were absolutely amazing and would help you with any query. Would definitely recommend this hotel to anyone!
4 out of 5
Recommended
for Couples
by A verified traveler

City suite had a very small, cramped bathroom

Posted Apr 7, 2015
Pros: Location
Cons: Put the candy back on the front desk
Location: Park is a great place for a walk
Staff is friendly, hotel has a great location, needs a facelift
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Cons: The Hotel lacked entertainment. The Carlyle has a terrific entertainment and bar scene it does not have to be like that but to have nothing in such a
Tarak, our hotel driver was always pleased to drive us to theatre, restaurants, museums. This service was outstanding. I would definitely return to the Pierre again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location and service

Posted Mar 28, 2015
Warm and efficient staff. Perfect location that is close to great shopping restaurants, and subway lines. The rooms are beautiful and comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, Oregon

Post surgical splendor

Posted Mar 27, 2015
Pros: The staff is superior.
Location: I actually did little - though I did wander gingerly about the park directly across the street.
After a major spinal surgery, I spent 10 days at the Pierre, much of which was insensible. The staff, aware of my post surgical state, was quite present - yet unobtrusive - as they tended to me. Frankly, the period - even given pain and discomfort - was far more like a holiday than I would have imagined. Thank you all for taking care of me.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G, Moscow, Russia

Nice hotel with history

Posted Mar 27, 2015
Very good historic hotel, good location, best staff. Amazing food in Sirio restaurant.
3 out of 5
by A verified traveler

Great location. Very nice hotel

Posted Mar 25, 2015
Cons: The Salon-Dominique- is operated independently of the hotel. BEWARE! Prices are ridiculous and amenities are sub-par.
Staff is excellent. Room is old-fashioned but nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2015
Pros: Location was second to none and the staff was superb..The .bed was very comfortable.
Location: Best location in New york for proximity to 57th street shopping.
Got caught in a snow storm and flight cancelled.Hotel staff went out there way to accommodate the situation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Posted Mar 21, 2015
Staff was amazing. Speedy service.The best staff I have ever experienced in a hotel. Spacious room. Close to FAO and the Apple Store. Right across from Central Park. Stayed during the St. Patrick's Day Parade and I was able to see it from the front door of the hotel. I only wished I had stayed longer.