Ratings based on 306 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Minnesota
Anniversary GetawayPosted Jul 24, 2014
The Pierre is a wonderful hotel, staff was helpful and kind, you truly feel pampered here. It is also a great location, across street from Central Park. For New York a quiet area but with lots to see and do within walking distance. Concierge very helpful with recommendations. While room did not have great view, it was extremely well appointed and comfortable.
for Couplesby A verified traveler
Great place to stay.Posted Jul 24, 2014
Pros: Right next to Central Park. You can walk daily in the park.
Great location. Across the street from Central Park, near metro, you can walk to Broadway shows or take a cab. Tons of great restaraunts within walking distance. The staff were very helpful and it was a beautiful place to stay.
for Everyoneby A verified traveler from Phoenix, AZ.
Excellent customer service.Posted Jul 23, 2014
Cons: I think the rooms need renovation. The walls needed repainting, but everything else such as the room amenities was wonderful.
Location: Central Park was across the street,I ran every morning during my stay which I enjoyed.Also the subway was around the corner making it easy to travel.
The hotel staff was accommodating when I needed assistance in transportation. They helped me plan my itinerary using the commuter train and subway system. The staff's guidance and direction made my vacation plans efficient and successful. I got to do all the things I wanted to do. Thank you for your friendly service. Special thanks to Erin, Jason and Claudia.
for Everyoneby A verified traveler from texas
Great locationPosted Jul 21, 2014
Central Park crossing the street, walking distance from Rockefeller center, st Patricks cathedral, fifth & Madison ave. definetely coming back
for Everyoneby A verified traveler from Seattle WA
Fulfills the reputation of a classic hotelPosted Jul 15, 2014
Pros: Special mention to Ai, the young lady at reception who was extremely helpful during our stay. Staff overall was great.
Cons: Strangely, no coffee maker in room. Morning lobby area coffee service was rather cramped, something of a surprise at this level of property.
Location: Location is great, we could walk to almost every restaurant, shopping, etc.
I gather from the various framed pictures on the walls that this hotel was built around 1929/1930. From practical experience I have always harbored reservations about classic hotels with 'tradition' that lean a bit too much on their reputations of old. Not so at The Pierre. The updated, comfortable rooms, service, amenities are wonderful, we will stay here again. A very pleasant experience and memory of NYC. Even the crew painting the halls smiled and said "Good Morning" as we waited for the elevators, hard to beat.
for Couplesby A verified traveler from Plymouth UK
Great attention to detailPosted Jul 13, 2014
Pros: Service , cleanliness , location
Location: Opposite Central Park. Walk out of the door onto 5th Avenue for Shopping. Express subway station across the street.
We recently returned from a 5 night stay at the Pierre to celebrate our Silver Wedding Anniversary. We had read some reviews where guests had complained about the room sizes but given its prime New York location we really had no complaints , they are just comparable with European Hotel Room sizes which was no issue to us given the level of luxury. More importantly the level of service from all members of staff was exemplary from reception , house keeping and the excellent concierge service. Complimentary car service was a great surprise and we made good use of this for a concert at MSG and an evening meal on our anniversary. In addition we receive some great additional gifts from Guest Relations , I won't go into too much detail so as not to raise expectations from other guests but suffice to say it was greatly appreciated and made the stay even more special for us. The staff came across as having genuine pride in their work and we found the Hotel welcoming and not at all stuffy which on previous trips to other, "lesser" Hotels we have found to be the case. Without question we would look to stay at the Pierre on future visits to New York.
for Everyoneby A verified traveler from Texas
Simply the BestPosted Jul 13, 2014
Pros: The central location to all my meetings. Also, easy walk to deli area of New York.
Location: Great New York restaurants all nearby.
I have stayed at The Pierre a number of times in the past. The staff goes beyond expectations in everything they do for you. It is centrally located to all the great places in New York. I had a breakfast meeting at the hotel then walked to my next meeting. You will not go wrong with a stay at The Pierre.
for Everyoneby A verified traveler from minneapolis
Great hotel with extraordinary servicePosted Jul 12, 2014
This hotel was amazing. The staff could not have been more friendly and accommodating. Shortly after getting to our room the staff brought us a fresh bowl of fruit and bottled water for us to enjoy. The room was extremely comfortable and had the amenities of a top tier hotel (robes, slippers, complimentary water bottles, quality personal products, etc). I would highly recommend this hotel.
for Couplesby A verified traveler from Runcorn, UK
Best hotel I've ever stayed in!Posted Jul 12, 2014
Pros: Location, staff, service, cleanliness
Location: Directly over 5th Ave from Central Park, subway station 50 metres away takes you to anywhere and everywhere you want to go.
Perfectly located for Central Park - literally across 5th Ave. The staff were fantastic - me & my wife got married in Central Park when we were in NYC and the hotel were unaware of it until the day of the wedding. The Director of Guest Services presented us with a bottle of champagne (on ice, naturally) when we returned, then after a night out, we returned to a bunch of 50 red roses in our room! Nothing was too much trouble for anyone. The room was spotless, housekeeping service twice daily, including turning down the bed at night, staff to revolve the doors for you, lift attendants - the works. I cannot think of a single thing that I'd change about the hotel.
for Everyoneby A verified traveler from s
The most fantastic hotelPosted Jul 11, 2014
The best what can I say no one beats it yet, very good service, best employees, courteous .