Ratings based on 270 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arab, Alabama

Outstanding service and loved location!

Posted Oct 19, 2014
Very friendly staff and went out of their way to help me with whatever I needed. The rooms were immaculate but would have loved a mini fridge in the room. I would definitely stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent hotel in NY

Posted Oct 8, 2014
The room is totally clean , check in n' out really fast , nice service of front desk assistant , in room dining is great , the butler service is awesome .
Comment from Hotel Management
Oct 23, 2014 by Tracy Lowe, Hotel Management
Dear Guest, Thank you for sharing your experience. I am glad you enjoyed your stay and am looking forward to welcoming you back in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2014
Very bad service works accommodation, not the fact that you will be given that room you booked and paid for and will not apologize too much.
5 out of 5
Recommended
for Couples
by A verified traveler

Grand Hotel of New York

Posted Sep 2, 2014
Excellent decor, friendly and knowledgement staff. Great Midtown location near Central Park, 5th Avenue, and Broadway
5 out of 5
Recommended
for Everyone
by A verified traveler from Corbin, KY

Outstanding and Beautiful!

Posted Aug 31, 2014
Pros: Great rooms.....wonderful location....excellent service......AAAAAAAAA
Cons: Wow, this would be a hard one......only thing I can think of is having the remodeling finished.
Location: Right beside the park......beautiful area.
We were in town to drop my son off to his first year Columbia and we were overwhelmed with the things we needed to get done. The hotel and concierge were outstanding in helping us achieve every detail. We had a beautiful room with all the grandness you would expect and after taking our son to his first day, we relaxed in the Champagne Bar..........we needed it. Our every whelm was taken care of and we were treated as if we ownd the hotel itself.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

The plaza great. Old charm and elegance

Posted Aug 20, 2014
The plaza is aways great and the rooms are always lush and clean. It's expensive but worth it
2 out of 5
by A verified traveler from Miami

Completely disappointing and NOT 5 Star AT ALL!

Posted Aug 18, 2014
Pros: The opulence of the lobby, elevator and bathrooms are beautiful....completely run down and not well maintained, but beautiful. Nothing else.
Cons: Training of the staff, maintaining of the premises and hiring new management.
The staff does not care about you. The ac units are not maintained and they break down. The room service prices are ridiculously high, not worth it and they do not come back to clean up after you have finished. A perfect example is; I ordered two espresso coffees as my breakfast. They charged me $39 for both coffees and then the dirty cups, napkins and tray stayed in my room until 7pm when I finally returned back to the room and complained to the front desk supervisor. The front door men only talk to themselves without paying any attention to the guests. The housekeeping staff does not clean up properly nor do they bring extra towels when requested. After all my aggravation, their offer to make up for everything they did to me and my family for 5 days was to bring a small plate of chocolates, waive one light dinner we ordered to our room and hand me their business card so the next time we stay they will give us a free room upgrade. NO THANKS!!!! I don't need more aggravation like this plus a free room upgrade. There are many more hotels in NYC that TRULY ARE 5 Star!
5 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Best hotel in NY

Posted Aug 14, 2014
Pros: Everything!!
Cons: The breakfast area was closed for remodelation. We should have been told about this work.
Location: The location is perfect. Right on 5th Ave. and Central Park.
It is our third time at The Plaza and as usual the service and the hospitality of the staff is second to none.
4 out of 5
Recommended
for Everyone
by A verified traveler from dubia

Great location and luxury room...

Posted Aug 8, 2014
Pros: Spa, room and location plus the food court next door.
Cons: Waiters and staff near more training when it comes to customer service...
Location: Great for jogging in Central Park, food court next door...shopping
It's a great location, luxurious room and but terrible service...room service and lobby waiters.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Luxury by the Park

Posted Aug 3, 2014
Pros: Excellent staff
Location: Excellent location right across from Central Park for a stroll, boat ride or lunch at the boathouse. Easy access to shopping and restaurants.
Stayed here as a special treat before flying home from the US. Staff were extremely pleasant and efficient and our room was lovely, with a view across to Central Park. High tea in the Palm Court is clearly modelled on the Ritz in London however doesn't quite measure up food-wise - although the service here was better. Overall, a lovely way to finish our trip - would highly recommend.