Ratings based on 373 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom z
Perfect experiencePosted Mar 21, 2015
The staff ofer the upgrade to suite with certain amount , let us experience the nice suite . The staff is very helpful and excellent service
for Everyoneby A verified travelerfrom washington dc
Perfect weekend at the plazaPosted Mar 16, 2015
Stayed here with my girlfriend for the weekend in a rose suite. The room was amazing. Room service was delivered in 15 minutes and it was amazing food. The spa was excellent.
for Everyoneby A verified travelerfrom orlando florida
Valentine wekebdPosted Feb 17, 2015
Nice place , little antiquated but comfy. Great location and service
for Familiesby A verified travelerfrom Sao Paulo
Great hotel close to central parkPosted Feb 6, 2015
Pros: food court
Location: central park, apple store, great restaurants walking distant
having a food court inside the hotel is great at winter time
by A verified travelerfrom Pittsburgh
Don't go by its history.Posted Jan 29, 2015
Pros: Location was great. The lobby is lovely. One doorman (Tony?) was very nice. The lady concierge was very nice.
We chose it for its history. The lobby and flowers were beautiful. No coffee in room-that's basic hospitality! Had to call Room Svc for ice. One electric outlet did not work-not fixed after reporting it. Light controls too fussy. Hot water in sink took v long & sink did not drain well.
Comment from Hotel Management
Mar 12, 2015 by Donovan Alicea, Director of Rooms, Hotel Management
Dear Guest, Thank you for your feedback and please accept my apologies for the inconvenience that you experienced in your hotel guest room. Please excuse us for these shortcomings, which are not acceptable! I appreciate your comments as we continually seek to improve our products and services.
by A verified travelerfrom chihuahua
Muy costoso para lo realPosted Jan 11, 2015
Pedimos upgrade por una suite que terminó costando 3 mil dólares la noche. Teníamos una vista horrible. Es un hotel que todo el mundo quiere visitar por tradición. Pero los costos superan lo que ofrecen por el. Estuvimos 3 noches. Con una es suficiente para vivir la experiencia. Ya muy viejo y sin mantenimiento. El personal excelente. Muy buen servicio.
for Familiesby A verified traveler
Posted Dec 24, 2014 on Hotels.com
for Couplesby Gerald
Posted Dec 17, 2014 on Hotels.com
for Familiesby Suzannefrom Houston
MagicalPosted Dec 9, 2014 on Hotels.com
The hotel was excellent. Staff was very accommodating and friendly. If you are looking for a special addition to your NYC visit, choose The Plaza.
by A verified traveler
Not what I expected - Great locationPosted Nov 24, 2014
Client satisfaction is not an absolute measure but depends on where your expectations are. My experience with The Plaza NY was not good. Building is very nice but the accomodation are not that good. Light commands in the room are confusing to operate, there was an ipad in the room from where you could also manage lights and AC, but it had some conection issues with the other devices. A TV remote control was not working (might be run out of battery), I called frontdesk to replace it and they never showed up. So, small details that you would not expect in an US$ 800 dollars rate room