Ratings based on 161 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler
Great location - but was expecting much morePosted Jan 3, 2015
Pros: Great location, the room is spot on.
Cons: Customer service - may be all of the staff should stay in the Peninsula at Los Angeles to understand what "going out of way" truly means.
We have been at a lot of other Ritz-Carltons (Half moon bay being our favorite) and this being their prime property, we had a lot of expectations. At this level, I expect everything to be perfect. This hotel feels very cramped, everything is small (restaurant, lobby, spa). While that could be a function of the location, there are other properties around which have more lavish interiors and space (Plaza, St.Regis, JW Marriott etc). The most disappointment came, surprisingly, from the way we were treated. I saw the line "Let us be with you" on TV, and this experience is definitely not going to stay with us. A couple of examples - 1. We were very early for check-in. We had to wait for 5 hours as rooms were not immediately available (holiday season) but what surprised me the most was that no one came to us while we were waiting in the lobby to say "hi" or offer a drink while we wait or say "sorry, but we are still working on it". They could have easily made the wait more personable by interacting with us with suggestions possibly. Most other hotels do. 2. We were trying to book tickets for a show and couldn't buy them online on the phone due to some error. I went to the concierge and asked for help. He was very cold and said - we would only deal with brokers (who were 3 times more expensive). He wouldn't go online on his computer and said I could try business center for internet. At the best hotel in New York, I didn't expect "process" to hinder "helping guests"
for Everyoneby A verified travelerfrom Boca Raton, Fl
As usual The Ritz is 5 Star!!Posted Oct 12, 2014
Great as usual!! Location is perfect on 59th Street across from Central Park.
for Everyoneby A verified travelerfrom Toronto
Can't beat the locationPosted Oct 3, 2014
Pros: Close to everything. Expensive but nice to treat yourself.
Cons: The hotel rooms are in need of a decor update. Tired looking rooms.
Location: Steps from Central Park. The hotel is in a great location. Expensive stores in immediate vicinity but can easily get around to less expensive ones.
Nice hotel, very close to action. Had a beautiful view of Central Park from hotel room. Expensive hotel but nice to try out if you are able. Very friendly and welcoming staff. Very close to shopping.
for Couplesby A verified travelerfrom CT
Central ParkPosted Oct 1, 2014
Pros: people were great and very attentive. Rooms were clean and very comfortable.
Cons: The restaurant can use a little more ambiance and coziness. It felt like a dressed up cafeteria.
Location: The location is perfect and right in the corner so it's not to hard to find although it is hard to see the Ritz logo on the awning.
We loved the idea of waking up in the morning and looking out the window and seeing the most amazing view of Central Park.
Recommendedby A verified traveler
Posted Sep 18, 2014 on Hotels.com
Recommendedby Dave and Carolynfrom Colorado Springs
Most consideratePosted Sep 10, 2014 on Hotels.com
They're arenn't words to describe how special our stay was. My wife and I were in New York to celebrate our anniversary and to attend the Premier of the final season of Boradwalk Empire. Maria, the concierge was most helpful in suggesting restaurants, making reservations and making arrangments for cars. The last night of our stay, I happened to mention that we were going to see Cinderella. When we returned to our room, the music from the play was playing in the room. A guest services representative had purchased the soundtrack CD and had it playing for us when we returned. There was a card in the room wishing us a wonderful anniversary and informing us that the CD was ours to take home as a remembrance of our trip. This was on top a a bottle of champagne iced down in the room. We have stayed in 5-star hotels throughout the world, but have never encountered such thoughtfulness or generosity. We will remember our stay at the Ritz the rest of our lives. Thank You.
for Business Travelersby A verified traveler
Posted Sep 9, 2014 on Hotels.com
for Business Travelersby A verified traveler
Posted Sep 8, 2014 on Hotels.com
for Everyoneby A verified traveler
StaffPosted Sep 6, 2014
Pros: There professional approach, the high standards and friendly staff
Location: In walking distance to Central Park, not too far from Times Square and a good shopping area
The staff made us welcome and were very friendly and helpful. Due to their manner and approach our stay at the The Ritz - Carlton was excellent. The Ritz are very lucky to have such a great team.
for Everyoneby A verified travelerfrom JAPAN
マンハッタンの真ん中、セントラルパークを目の当たりにする絶好のロケーションPosted Sep 4, 2014