Ratings based on 984 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Can't wait to go back

Posted Dec 15, 2014
Pros: The staff, the style, the location.
Cons: By the standards of the UK the lighting is rather dim, and the 'common parts' could do with a bit of refurbishment.
Location: The location is perfect and within walking distance of central Manhattan so everything is in range.
The Roger Smith was exactly the kind of place we like, very friendly and efficient staff, and comfortable amply proportioned room, in a perfect position in central New York.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Small hotel on Lexington Avenue

Posted Dec 9, 2014
Pros: Extremely good value for money in this location. Loved the free wifi and complimentary granola and yoghurt. Friendly welcoming staff.
Cons: A safe in the room Lily's bar
Location: Located between 47 & 48 on Lexington close to Grand central station, Saks, Bloomingdales, Rockerfeller centre, Times Square, Broadway, Radio City Hall
A much smaller hotel than I usually stay in for my trips to NYC, so this was a big change for me, but I liked it! All staff were welcoming, helpful and pleasant. The location was ideal in midtown Manhattan - walking distance to most major landmarks (Bloomingdales, Times Square, Broadway, Saks, Rockefeller centre, radio city hall, Grand Central Station, Central park etc). Rooms were comfortable and cleaned daily. Free wifi was absolutely brilliant and the free yoghurt and granola was a lovely perk. Lily's bar is tiny and was a little quiet with not much atmosphere, but the drinks were reasonably priced and service was prompt. I will definitely look at staying again next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to city and shopping

Posted Dec 9, 2014
Was nice hotel. When we first checked in we had a very friendly lady behind desk.. Bed was very comfy. Would def come stay there again....
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 8, 2014
Pros: The location is excellent and was value for money.
Cons: Cleanliness was sometimes spotty (elevators needed attention) but ;relatively minor.
Attentive (small) staff, good wifi, great location made this hotel a value stay
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Great location

Posted Dec 5, 2014
Pros: Bathroom was clean and towels were great.
Cons: Carpeting in hallways and lobby area could use updating.
We really liked our room, especially the 2 windows! Beds were very comfortable. Room was clean. Plenty of room. Loved the yogurt and granola early in the morning. Coffee maker was a nice touch but no cream. So close to Grand Central Terminal and subway stops not too far.
4 out of 5
Recommended
for Everyone
by A verified traveler

Away from the crowd

Posted Dec 1, 2014
The hotel met my family of 5 needs. It was like home away from home minus a full kitchen. Right across the street was an affordable restaurant open 24 hours and the food was good! It was the perfect location away from the crowd but close to shopping and main attractions. The staff were very friendly. This was my second time staying at the hotel and plan on returning.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Boston

Nice, friendly hotel in a good location.

Posted Dec 1, 2014
Pros: Comfortable atmosphere.
Cons: Rooms and lobby are a bit tired.
Location: One block from the Waldorf - and easy walk to Times Square - very convenient.
We were greeted promptly, and our bags were stored for us as it was too early to check-in. When we returned later in the day, check-in was quick. When we felt that our room was too warm, an employee came to our room within minutes to make the necessary adjustments. The complimentary granola and yogurt was a pleasant addition.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom w

lexington avenue

Posted Nov 28, 2014
Pleasant boutique hotel with convenient location and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, US

Nice and clean hotel close to go everywhere

Posted Nov 25, 2014
Pros: Room was clean and yogurt in lobby was really helpful.
Location: The location is really nice, close to everywhere.
One thing to comply is that when I intend to use bath tub, brown water came out from the faucet... I changed to use only shower.
2 out of 5
by A verified traveler

Business travel

Posted Nov 25, 2014
Heater didn't work. Have to wear a heavy sweater in the room.