Ratings based on 14,699 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful Hotel

Posted Aug 2, 2015
Pros: location, historic and beautiful
Cons: air conditioning in room
Location: centrally located to all thing in NYC. Walking distance to grand central.
The hotel was beautiful and the staff was friendly. We had an issue with the air in our room and hot water. They fixed the hot water, however the air never really cooled as well as we would have liked. Would stay again but would insist on another room if air was not working properly.
2 out of 5
by A verified traveler from Florida

A Bit Disappointing

Posted Jul 31, 2015
Pros: location
Cons: needs some renovation
Location: near Rockefeller Center, Times Square, Central Park, Madison Square Garden, Grand Central Terminal, midtown business district
This hotel is in an excellent location if you want to be near all the main midtown attractions, business, or transit. While we were staying in late July on a Saturday through a Thursday, the hotel was very crowded and a bit chaotic. Elevators were extremely slow and at times several appeared not to be working. At those times, we walked down the stairs. Room was a bit old and showing signs of wear. It also had a bad odor. Best spot in the hotel is the Mad46 roof lounge which has fantastic views. Staff were all very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel; reasonably priced.

Posted Jul 31, 2015
Pros: The location and the price.
Cons: Please have all elevators running between 10 a.m. and noon because this is the time most people begin leaving their rooms for checkout.
Location: There is a great pizza place on 45th right next to a small park. It was really nice right in the middle of the city!
We were in NY for four days and this hotel was conveniently located for us. We could pretty much walk everywhere we wanted to go.
3 out of 5
by A verified traveler from Texas

beautiful lobby and great rooftop bar.

Posted Jul 31, 2015
Pros: The lobby reception area and the roof top bar. The little bar/restaurant on the main floor was nice and service was great.
Cons: electrical outlets were old and worn out as were the plumbing fixtures.
Location: close to grand central station and lots of restaurants.
The gentleman who checked us in was unpleasant and seemed temperamental. The lobby area was lovely and what was indicated on the web site;however the rooms were small, bathroom seemed old and not very functional.
2 out of 5
by A verified traveler

Near Grand Central but very small rooms

Posted Jul 31, 2015
Convenient near Grand Cental for transportation, although room is very small, not so clean and staff has a very bad attitude
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 31, 2015
Location of hotel is fantastic. Lobby is amazing. Staff is ok, interactions were not bad, but they seemed rushed or preoccupied. Room was nice - a little dated but clean. Walked from hotel to Times Square, Central Park, etc. Roof lounge was set up almost as a separate restaurant - wanted to take a quick look but there was security that had to clear me to go up - wasn't worth it since I wasn't planning on having anything I just wanted to look around. I would recommend this to others as a great base location for visiting Manhattan.
3 out of 5
Recommended
for Everyone
by A verified traveler

Next to grand central

Posted Jul 31, 2015
Very nice staff, fast moving and friendly. Lobby and entrance are well maintained and look nice. Unfortunately that's where it stops, room was very dated, bathroom was just plain old and in need of renovation badly. Hotel is a two minute walk to grand central station, very convinient for getting around.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2015
An older, charming hotel that is close to Grand Central and many other activities. We could walk or hop on the subway just as easily.
2 out of 5
by A verified traveler

NOT a 4 star hotel by any stretch

Posted Jul 30, 2015
Room was tiny (as expected in a regular NY hotel room), but not for a 4 star hotel. There wasn't even a chair to sit on in the room. Bartender at the bar was surly and took 15 minutes to ask what I wanted despite the bar being empty and him seeing me as soon as I walked up.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2015
nice place to pricey small bath rooms.........................