Ratings based on 9,980 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Great location

Posted Oct 21, 2014
Rooms a bit dated but comfortable. Ideal location. Reception - old class charm !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
Pros: Great location.
Cons: This day and age wifi should be available without charge at least in the public spaces.
Overall just great. Exciting and busy city with plenty for everyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Cons: Heater would not come on when we wanted to get the chill out of the room
Great location as not too close to Time Square but within walking distance
2 out of 5
by A verified traveler

Overpriced for the condition it is in

Posted Oct 20, 2014
Pros: Just the location.
Cons: Renovate the rooms and train your personnel on hospitality.
This hotel is extremely overpriced. The room smelled like mold and begs for renovation. Upon check in I found long hair in my bath tub. The room was tiny and I could barely move the chair to make it fit in front of the desk to be able to sit and use my computer. When I asked the concierge for a restaurant recommendation, she was not even looking at me while talking and did not acknowledge me properly. I will not be staying there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
It's was just fine. Great lobby, rooms were a bit tatty.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location.

Posted Oct 19, 2014
Pros: Location.
Cons: Rooms need serious upgrading.
Old hotel. Nice lobby. Rooms need serious work. No amenities in rooms: no coffee maker, no fridge, no listing of hotel services, no clock. Expensive for what you get, but it is NYC. Hotel located very near Grand Central Station, 5th Avenue, Midtown stores and restaurants.
3 out of 5
Recommended
for Everyone
by A verified traveler from houston, texas

Posted Oct 18, 2014
Old rooms plus a moldy smell.the hotel is good outside the rooms. Overpriced.
3 out of 5
Recommended
for Everyone
by A verified traveler from Southampton

Birthday Celebration

Posted Oct 17, 2014
Pros: Location is a big factor and very clean and tidy
Cons: Room facilities
Location: All the attractions / sites are easy to get to either by short walks or the subway system. Plenty of bars and restuarants.
We booked the hotel for my wifes 50th Birthday via a package with Expedia. We arrived via shuttle from JFK. The hotel is in an excellent location and the lobby / reception area is very impressive. We were dealt with very quickly at reception and alllocated our room. Although rather small the room was very clean and tidy but did not have any tea / coffee facilities or any details of room service etc available. We later found out you needed to request a coffee machine to be delivered to the room. We never used any of the dinning areas as never saw any menus etc. Overall the hotel is very clean and comfortable and is in an excellent location.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Good, central location in Manhattan.

Posted Oct 17, 2014
Pros: Location, history
Cons: floors/rooms face lift
Location: Grand central around the corner, times square, empire state and rockefeller center are few blocks away
Good, central location in Manhattan. Grand central around the corner, times square, empire state and rockefeller center are few blocks away.
3 out of 5
by A verified traveler from Sydney, Australia

Average hotel

Posted Oct 16, 2014
Air condition in room was very noisy and kept turning off. Room was not as new as we thought. Its about a 10 minute walk from Times Square which was good for us.