Ratings based on 8,762 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby Doug from Bellingham, WA
Great locationPosted Mar 10, 2014
Pros: Location and moderate price, considering it's New York.
Cons: Coffee in the rooms?
I've stayed here for 15+ years, both for business and pleasure. Ideal mid town location. 10 minute walk to Times Square, two blocks to Grand Central, which also means it's two blocks to the LGA/JFK shuttle. Being in the center of town, it is quite noisy, but that's not the hotel's fault.
by Stepher from New Jersey
You get what you get and you don't get upsetPosted Mar 9, 2014
Not as luxurious as the pictures online make it seem but for the area and the price it will do.
for Everyoneby A verified traveler
Great hotel. Would stay againPosted Mar 8, 2014
Great..room was great. Service was great. Hotel beautiful.
for Familiesby nan from Beaconsfield, Quebec Canada
Convenient location, steps to Grand Central.Posted Mar 8, 2014
Cons: Our room would work better if sold as a Queen bedded room instead of 2 Doubles because of its small size.
Convenient hotel, very small room. Bathroom is small and very old fashioned.
by Normski from Stockton on Tees, England
Don't stay here - there are better hotels!Posted Mar 8, 2014
Pros: The foyer looked nice on arrival but that was about it unfortunately cannot say much more.
Cons: The hotel could do with a full refurbishment, customer service should be improved and the staff spoken to about their miserable unfriendly attitudes.
Location: The location was not too bad but as I have been to New York 8 times now, I would have preferred to stay nearer Times Square. Not much near this hotel.
Expedia notified the hotel that it was a birthday trip to New York and requested that the hotel do something nice. The hotel staff never even acknowledged it was a birthday trip and stated they never do anything for birthdays - that was obvious. We were given an upgraded room, however, I wouldn't have like to see the standard rooms and would have probably left the hotel. Firstly on having a shower the water didn't drain from the bath so you were stood in grubby water. Secondly, it was -10 degrees on arrival and the central heating didn't work and there were stains on the pillows. This is supposed to be a 4 star hotel!! On addressing the reception about the problems in the room we were offered a change of room on another floor by a miserable male clerk. However, the central heating worked and the shower water drained away but the TV didn't work and had to call reception twice a day to get the TV re-booted which was a nuisance. Got the impression the reception staff were sick of everyone complaining about their TVs - never known anything like it and would not stay at The Roosevelt or recommend it to anyone. It seemed to be a stance changing rooms as everyone seemed to be moving rooms and floors or complaining in the lift.
for Couplesby A verified traveler
Birthday tripPosted Mar 8, 2014
Pros: Very clean smart and quite a very peacefully hotel.
Cons: Have the roof top bar open all year would make it that More special .would only need a few patio heaters that's all .
Location: It's within walking distance off everything perfect location .
Just an amazing place to visit .saw all the sights even though it was so cool .
for Everyoneby A verified traveler
Affordable Hotel in the Big ApplePosted Mar 8, 2014
The Roosevelt Hotel is an old hotel, but the staff was pleasant and the room was clean. The room was fine for the price and it was centrally located to where we needed to go.
for Everyoneby Jeannie from South Carolina
Girls trip to NYCPosted Mar 8, 2014
Pros: The location
Location: Very close to Times Square. We walked pretty much everywhere.
We had a wonderful stay. The room was clean and very roomy by NYC standards. The staff was great. Very friendly. We arrived early and were even given an upgrade.
by max from Chicago
Only good thing was locationPosted Mar 7, 2014
Pros: Location and friendly staff
Cons: Complete remodel water pressure heating and air conditioning and elevators
Too old, general areas are not clean enough for star rating biggest problem I had was units are too old loud and no wall thermostat to adjust room is either too hot or cold you have to wake up and stop or start the unit by the window manually And terrible water pressure
for Everyoneby matan from Ankara
Close toplam Thé centerPosted Mar 7, 2014
Otel çok merkezi bir yerde. Ulaşım kolay. Temizlik durumu iyi. Newyork için tavsiye edilir.