Ratings based on 9,014 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Nance from San Francisco

Grand old hotel centrally located near Grand Centr

Posted Apr 17, 2014
Pros: Location. Grandness. Lobby bar and hang-out spaces.
Cons: Tiny room. Service of concierge staff. Rooftop bar not open as advertised.
Location: EVERYTHING!
Gorgeous classic lobby with lots of hang-out spots and bars in lobby. Great location, across from Grand Central Terminal in mid-town Manhattan. Friendly, polite staff. Exception was concierge who, when asked about a certain tour, simply replied "We don't deal with them, we deal with x,y,z company." Made no effort to help us find or book the tour. Another concierge made reservations at a restaurant with whom they have relationship nowhere near where we wanted to eat. We cancelled and found our own place. Be careful that they are driving the agenda of a limited number of partners...not putting guests' desires first. Room was TINY! But clean and had what we needed. Who spends their time in the hotel room in NYC?? Disappointed that rooftop bar/lounge was not open. Was part of why I chose it. Listed as open in Spring, but wasn't open in early April (which is Spring). Overall a nice experience, but not exceptional for NYC. Got a good rate on Expedia, so all worth it. :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

It's an affordable NYC hotel, what do you expect?

Posted Apr 17, 2014
Typical non-chain Manhattan hotel. Very fancy and impressive lobby with rooms that are small and kind of beat. As with most other NYC hotels the bathroom was so small you had to strategize how to move around in order to shut the door, etc. Wallpaper in the bathroom was coming off and the shower was like you'd expect in a grandparents house. However, the room was clean, the location was great and the price was good for mid-town Manhattan. If you're looking for a brand new hotel with large rooms in this price point you need to drive about 100 miles in any direction. Overall I would stay here again.
1 out of 5
by A verified traveler

Old- expensive hotel with tiny rooms

Posted Apr 17, 2014
Quite simply- don't book here! This hotel is old, smelly and not worth the money.
3 out of 5
Recommended
for Everyone
by Tony from CT

Good Hotel, cramped room

Posted Apr 17, 2014
Pros: Location and lobby.
Cons: Room size??
My 1st time staying there but have been to several conferences. Booked through Expedia, room with a Queen bed. Bed was at best a full size only. The room was tiny- bathroom fit 1 person if they are on the toilet. Great location near Grand Central. Service was very good.
3 out of 5
by Karen from UK

Grand looking lobby area but dingy rooms

Posted Apr 17, 2014
Pros: I liked the location as a block away from Grand Central Station and 10 min stroll to Times Square.
Cons: Decor and lighting in room
Location: Very central as in Midtown area. 5 mins to Grand Central Station and 10 mins walk to Times Square.
Grand looking lobby. Staff not overly friendly or interested but rather mechanical in their attitude. Rooms rather dark with not much lighting and dark decor! Old type air conditioning unit which was extremely noisy but at least it worked. Bathroom basic and clean but had no shelving for our toiletries so they hade to all sit on the bathroom floor! Much nicer, brighter hotels to be had in Manhattan.
2 out of 5
by cjmf from australia

Central location but equals noise...and lots of it

Posted Apr 16, 2014
Pros: Location
Cons: Service, cleanliness and standard of room.
The Roosevelt is shiny and grand from the lobby - that's where it ends. The rooms are tiny, so small you can hardly walk past the bed. The bathroom is tired and old with tiles coming away from the wall and the shower head hanging on by a thread. Talking of threads, the towels we threadbare and toiletries not replaced on every service. The bathroom so small two people could not bemin there at the same time, there is also mould in the shower. The sounds of sirens and trucks can be heard throughout the night and early morning, we were also not advised filming was taking place in the hotel during our stay. The hotel is close to central station and time square and walking distance to most places in New York. Overall the staff were not friendly or helpful, when trying to arrange transport to the airport it seemed a hassle to ask. It was also expensive for what you get - which is not much, but I guess that's NY city.
3 out of 5
by Vanessa from San Diego CA

Great location, beautiful lobby, tiny rooms

Posted Apr 16, 2014
Pros: The lobby was beautiful and the staff was great.
Cons: The room size. It was way way to small for the cost.
Location: Great location walking distance to all.
They provided early check in which was wonderful since I was horribly sick. The staff was excellent. The rooms were very, very tiny!
2 out of 5
by John from Everett, Washington

Not what we had come to expect

Posted Apr 16, 2014
Pros: Mid-town is nice, but we'll move downtown next visit. The lobby is beautiful, so it is often filled with film crews
Cons: cleanliness. got a spider or bed-bug bite, toilet should have been fixed after I reported it running after the first night.
Location: Proximity to GCS is a plus, and Broadway is not far.
Six nights of toilet running, more than we've ever paid in a smaller room
5 out of 5
Recommended
for Everyone
by Jen from California

Wonderful Hotel

Posted Apr 16, 2014
The Roosevelt Hotel was a wonderful place to stay. Our room was very nice. The lobby and adjoining areas were beautiful. The staff was extremely polite and helpful. I will definitely be staying there on my next trip to New York City!
5 out of 5
Recommended
for Everyone
by Mary Alice from Long Island

Lovely hotel

Posted Apr 16, 2014
Very nice accommodations. Had a conference at the Waldorf Astoria but wanted more affordable room. Just as nice decor!