Ratings based on 13,754 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Helt OK hotell med bra läge, men dusch ur funktion

Posted Apr 19, 2015
Pros: Läget, bekväma sängar, rymligt rum.
Cons: Fixa så att duscharna i rummen fungerar som de ska och utbilda personalen på hur man hanterar kunder på ett artigt sätt.
Detta hotell har bra läge och är på det hela ett helt OK hotell. Wifi är ganska dyrt, runt 15 dollar, så jag skulle rekommendera inköp av ett förbetalt sim-kort med datatrafik istället. Vad som gjorde mig besviken och upprörd var att duschen i mitt rum inte fungerade. Jag skulle efter att ha flugit över Atlanten duscha men det var bara kallt vatten i duschen. Jag ställde vredet på H och spolade fem minuter. Iskallt! Jag var tvungen att ta en iskall dusch eftersom jag skulle på middag med en kollega. Jag sa till i receptionen och de lovade att fixa det. Jag kom tillbaka efter middagen och testade duschen. Fortfarande iskallt vatten! Jag gick ned till receptionen och klagade att det inte är acceptabelt och att de borde ge mig kompensation för en icke-fungerande dusch. De lovade skicka upp en "ingenjör" som kom snabbt. Han förklarade att duschen var felmonterad så att när den var i läge "H" så gav den iskallt vatten medan läge "C" gav varmt vatten, alltså tvärtom. Fint, inga problem om jag hade informerats. Denna felmontering hade med största sannolikhet inte skett samma dag som jag anlände utan var troligtvis något som hade varit så en längre tid. Varför kunde då inte personalen i receptionen upplysa mig om detta och sedan inte be om ursäkt eller erbjuda någon som helst kompensation? Riktigt, riktigt uselt.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Great Hotel

Posted Apr 18, 2015
Excellent hotel, centrally located. Friendly staff. Rooms spacious and clean. The only criticism is the lack of free wifi however would not hesitate to stay at this hotel again, great value for money.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Anaheim, CA

My 3 days at your hotel was very pleasurable.

Posted Apr 18, 2015
Pros: The elegant of an old hotel that has been around for many years.
Cons: Coffee in the rooms.
Location: We took the subway at Grand Central Station which was close and took the on & off bus for 3 tours. The Radio City Music was also close for show.
The hotel was very classy and elegant with an old world atmosphere. If you like an older hotel then this is the place to stay. I was very pleased and will come again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom United Kingdom

Old World Hotel

Posted Apr 17, 2015
We had an upgraded room but it was nothing special. The bath was the depth one finds in a budget hotel in the UK, not a hotel allegedly of this standard. Shallow does not begin to describe it. There is inadequate storage space for clothes both in the wardrobe or in drawers. The beds are good quality and very comfortable. Over priced for what you get.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York

Great stay in the Roosevelt Hotel

Posted Apr 17, 2015
Pros: Very central only 6 blocks from Time Square and 2 blocks from Grand Centre Station. All the staff were very helpful. The safe in the room was free
Cons: There was no free Wi-Fi which for a hotel of this standard should be included.
Location: The location was excellent and we were able to walk to all sights taking in the city atmosphere. A half hour walk and we were in Central Park was good
Great stay at a very nice and friendly hotel. Very central and was
3 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Good hotel near grand central

Posted Apr 17, 2015
Good hotel near grand central , doesn't have free wifi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DEL RIO TEXAS

Location! Location! Location!

Posted Apr 16, 2015
Pros: I loved this historical landmark. Close to just about everything!
Cons: A bigger and more updated bathroom, the room has "character"
Location: Walking distance, a few blocks fm time square and all the important attractions are within walking distance,St Patrick's Cathedral, etc., are nearby
Excellent Hotel and Location. Small bathroom, but very clean and comfortable. Our Concierge, Mara was fantastic! Thank You Mara! We will always return to this Hotel when we visit New York City!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Pretty good

Posted Apr 16, 2015
Love the location, if they remodeling the bathroom will make the hotel.more attractive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location and lovely comfortable hotel

Posted Apr 15, 2015
Pros: Well decorated and welcoming hotel. Staff were all helpful.
Cons: Noise levels.
Location: The hotel is round the corner to Grand Central Station, the the subway and a 10 minute walk to Times Square.
When we checked in the booking system was down so we had a short wait. The receptionist was very apologetic and gave us two free drinks vouchers for one of the bars. We had booked a Queen bed but were upgraded to a King sized bedroom. We were on the 10th floor but we overlooked Madision Avenue. At night it is still a busy road and we could hear the traffic and sirens etc., all through the night.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey, México

Excelente ubicación.

Posted Apr 15, 2015
Pros: Su ubicación.
Cons: El mantenimiento de las habitaciones.
Location: Hay de todo y para todos los gustos.
Excelente atención de su personal, al hotel le falta mejorar su mantenimiento, los aires acondicionados de los cuartos no funcionan correctamente y falta algo de limpieza en los baños.