Ratings based on 8,105 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to places

Posted Apr 23, 2014
Pros: The Grand Lobby, and the location are what's best about this hotel.
Cons: Wished that upon check-in, we were given the information that our room was really small and that an offer for an upgrade would have been considered.
Location: see above
For us, the most amazing thing about the hotel is the Grand Lobby. The room that we had though (which is what we paid for, most probably) is quite small and the bathroom had lack of space to put personal items on such as toiletries, toothbrush/toothpaste, etc. The location itself is most ideal, a couple of blocks from subway station, cafes/restaurants, stores, Rockefeller Center, the Cathedral, Broadway, Times Square, and a good walk to Central Park.
4 out of 5
by A verified traveler

It's OK in general.

Posted Apr 23, 2014
The stay is pleasant but the Internet is so poor. The hotel charges for internet but the connection is poor even if we bought the most expensive type (so called premium). The room is clean but the fan is not working in my room. It's OK in general.
4 out of 5
Recommended
for Everyone
by mec from SAL

good

Posted Apr 23, 2014
good but a litle old fashion The food is good The location is good goood
3 out of 5
by mary from Rhode Island

hotel disappointing, older then it looks in pics

Posted Apr 22, 2014
Pros: some of the staff were very nice,
Cons: make sure that the pictures look like what you are getting Brighten up the floors where the rooms are,have restaurants open and room service at will.
Location: hired a car and driver so it was no problem
There was only the bar to have dinner in, no other restaurants open. the picture of the shops was not what it looked like in pictures. There was only room service at specified times not at your convenience. went to concierge for assistance but the young man was short and did not know what he was talking about. Luckily there was an older gentleman there that was quite polite and could answer whatever was asked of him.
3 out of 5
Recommended
for Everyone
by NY Visitor from West Coast

Excellent Customer Service

Posted Apr 21, 2014
Pros: Friendly staff Food was good
Cons: Water pressure in the bathroom needs to be corrected Rooms could be bigger, but I guess they can't change that
The room is nice, but small. The bathroom is not spacious either. There is no counter space in the bathroom at all. It is a very tight space - enough to fit a stand alone sink, toilet and tub/shower combination. The room is just big enough, I think for one person vs two. The water pressure in the bathroom as not good; it was low pressure in the sink and took 20 minutes to get the water to turn hot in the tub. Once the water turned hot, the water temperature was fine. The staff was excellent in responding to our requests, were very friendly and accommodating. The food was pretty good as well. We will likely visit again and hope to get a better room!
3 out of 5
Recommended
for Couples
by A verified traveler

Pleasant experience

Posted Apr 21, 2014
Pros: Central location and starbucks breakfast option
Cons: Tea and coffee making facilities in the room
Location: Times Square Empire State Building Rockefeller Centre Fifth Avenue Shopping Broadway
Arrived to a room that was clean and available immediately. Check in process was fairly simple even though the hotel had our booking under the wrong name. Disappointed to not have tea and coffee making facilities in the room.
4 out of 5
Recommended
for Families
by Heather from England

Good hotel very central

Posted Apr 21, 2014
Pros: 'Big luxurious hotel' experience. Breakfast was varied if a little pricey. Central location was excellent.
Cons: Deluxe rooms were small and the 'double' beds were just about double (I expected bigger in America)!
Location: Very near Grand Central Station and Rockefeller. We were able to walk to most things. Greenwich village even, was only 30 minutes.
The deluxe double double has two (just) double beds. It is a small room. The decor was fine the staff attentive. Needed to run the water for ten minutes before it becomes hot. The room had not been dusted and was not changed between the two nights we stayed. This was not a problem, we were in the room when the cleaners came and they would have changed it if requested. Overall experience was very good and staff were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Grand Central Station Location

Posted Apr 20, 2014
We stayed at this hotel three years ago and it has undergone renovations that made it even more pleasant to stay in. Rooms were comfortable and updated. In room coffee maker is lacking, as was a room service menu. However, the lack of these amenities made us venture downstairs to one of many dining venues. The lounge bar had really good food and comfortable overstuffed chairs. The hotel is much more modern but still retains its 1920's charm. Contemporary comfort and classic interiors can't be beat. We also enjoyed the breakfast buffet in the Roosevelt Room. It is pricey but not disappointing.
3 out of 5
Recommended
for Everyone
by juana from maryland

Nice hotel close to everything

Posted Apr 20, 2014
Everything was ok, just the bathroom maintenance and water heater for the shower need some adjustments
2 out of 5
by A verified traveler

rooms were worn and not very clean.

Posted Apr 20, 2014
Pros: very little
Cons: room was dingy. furniture worn. had a fatigued look to it.
Location: ok
very disappointed. would rate it a 2 maybe. service was average. rooms were dark and very small. overall experience was poor. took forever to check in.