Lobby sitting area

Reviews of The Sherry Netherland

4.5 out of 5
The Sherry Netherland
781 5th Ave, New York, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 459 out of 547 reviews" "
Rating 8 - Good. 60 out of 547 reviews" "
Rating 6 - Okay. 19 out of 547 reviews" "
Rating 4 - Poor. 7 out of 547 reviews" "
Rating 2 - Terrible. 2 out of 547 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Ellen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal, we can’t wait to stay there again
Stayed 2 nights in Mar 2024

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Room was amazing, the turn down service was a nice unexpected treat, staff was helpful and polite, bed was comfortable and the area was in the perfect location!
Stayed 2 nights in Mar 2024

8/10 Good

Paula, Wilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No better location in New York, no better or more friendly and professional staff anywhere, no better value for a luxury property in midtown. This has become our favorite place to stay in the city.
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

maroa

Stayed 2 nights in Dec 2023

6/10 Okay

jessica

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 3 nights in Nov 2023

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location within walking distance to museums, dining, Broadway, shopping and Central Park. We did use taxi service for convenience and speed. The hotel staff treated us excellent. Room service was timely and good. The room was very clean. Being very picky here, the chairs in the living area needed to be updated. The seat cushions had to be flipped often as the interior padding was crushed.The hotel is old yet maintained with most of the rooms used for residents.
Stayed 4 nights in Nov 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

william

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic hotel in great location...good sized rooms..
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Smoked out
Everything about this stay was truly wonderful up until about 10:00 am the day of check-out. I left from 8:00 - 10:00 am to go tour the flower district and came back to a room literally filled with smoke. I called the front desk, they came immediately, and I left. I received no follow up or apology until I left a personal review note for the hotel. They then did apologize and offered a complimentary night if I were to return. I am afraid that I won't be returning, because it was a little scary. Hopefully they will get their furnace, or whatever, fixed before someone wakes in the middle of the night to a room filled with smoke. Great size and location.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quietest hotel I w stayed at in NYC with best location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic property with history and charm. We enjoyed our stay and were impressed with the experienced and professional staff. All upscale with a taste of a bygone era which we found very special. Harry’s Cipriani was wonderful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Marsha, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a well preserved historical hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 2 nights in Jun 2023
Response from Jacqueline on Jun 28, 2023
Thank you for staying with us.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lovely
Stayed 1 night in Jun 2023
Response from Jacqueline on Jun 28, 2023
Thank you for staying with us.

10/10 Excellent

Andrew

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The Sherry-Netherland is a gem. It’s an exquisite example of a superb, top notch, traditional, high quality hotel. The rooms are tastefully appointed, extremely quiet, and deliciously comfortable. The hotel staff is attentive, smooth, charming, and beyond professional. It’s location could not be more convenient to Central Park and all surrounding points of interest. We were able to have our car handled easily by the hotel for our stay, and being able to bring our dog made staying at The Sherry even better. This is an experience. Not just a stay. We’ll be back. Many thanks to all at the Sherry-Netherland!
Stayed 2 nights in Jun 2023
Response from Jacqueline on Jun 28, 2023
Thank you for staying with us. We look forward to your future visits.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has the delightfulness and comfort of old world charm. The staff, charming elevator staff are pleasant and welcoming. Has a feeling of safety and elegance.
Stayed 2 nights in May 2023
Response from Jacqueline on Jun 28, 2023
Thank you for staying with us.

4/10 Poor

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
BAD: There was large scale construction going on to the upper floor private residences. There was a very audible THUD THUD coming from a facilities closet two doors away from my suite. It was heard between 8AM to 9 PM when I was in the room. There was audible humming AC mechanical equipment below the room located on the NE corner and 5 floors below. Ear plugs were necessary to sleep. Otherwise quiet. GOOD: Location, location, location. Staff was wonderful. Comfortable bed and living room in my suite. Kitchenette had all you would need if you actually wanted to do very minor cooking.
Stayed 6 nights in May 2023

8/10 Good

Alistair

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, friendly staff but smallest bathroom I’ve ever had in a hotel
Stayed 3 nights in May 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Fabulous!
This is by far the best hotel I have ever visited in NYC. The level of service is like nothing I have ever experienced - the staff is amazing, helpful, friendly and knowledgeable. The entire hotel is beautiful, spotless and quiet. If you can stay here, do! You won't be disappointed.
Stayed 2 nights in May 2023
Response from Jacqueline on Jun 28, 2023
Thank you for staying with us.

6/10 Okay

John

Business traveler
Liked: Cleanliness
This is an odd hotel. Maybe the best location in NYC. An old school place with doormen and elevator operators but little else. Maybe the worst bed I have slept in in a hotel. It felt like there was a hole in the middle. The room itself was old but attractive clean and quiet. I wanted to like this place but don’t see staying here again.
Stayed 2 nights in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

10/10 Excellent

Lois

Liked: Cleanliness
Favorite hotel in the whole world
Stayed 7 nights in Apr 2023

10/10 Excellent

marion, West Palm Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a lovely suite, the rooms are beautiful remodeled
Response from Jacqueline Acosta on Dec 16, 2022
Thank you, Happy Holidays to you and your family.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Jacqueline Acosta on Dec 16, 2022
Thank you, Happy Holidays to you and your family.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Jacqueline Acosta on Dec 6, 2022
Thank you, I am glad you enjoyed your stay. We look forward to your future visit.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Jacqueline Acosta on Dec 6, 2022
Thank you for your review. We are glad you enjoyed your stay with us. We look forward to your future visits with us.

10/10 Excellent

Anne, Norwalk

Stayed 1 night in Oct 2022

10/10 Excellent

mindy

Stayed 2 nights in Sep 2022

4/10 Poor

Osman

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2022

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jacqueline Acosta on Oct 10, 2022
Thank you - we look forward to your future visits.

10/10 Excellent

James

Liked: Staff & service
Stayed 4 nights in Jul 2022

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Period features make this a classic hotel. The brilliant staff were excellent in all regards. Room size was very large and had two en-suite facilities. House keeping were particularly excellent and accommodating to our needs. Would stay here again most definitely.
Stayed 14 nights in Jul 2022

10/10 Excellent

Robert

Stayed 1 night in Jul 2022

10/10 Excellent

victoria

Traveled with group
Liked: Cleanliness, property conditions & facilities
Location and service
Stayed 1 night in Jul 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic hotel
We really enjoyed our stay at the Sherry Netherland Hotel. The location was perfect, the room and all other parts of the hotel were very beautiful, and the service and provisions were excellent.
Stayed 1 night in Jul 2022

10/10 Excellent

James

Stayed 2 nights in Jun 2022

10/10 Excellent

Beatrice, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and we loved being able to go to Harry Cipriani’s which is attached.
Stayed 1 night in May 2022
Response from Jacqueline on May 9, 2022
Thank you. We look forward to your future visits. Warm Regards, Jacqueline