Ratings based on 112 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from o
Excellent all around experiencePosted Jul 28, 2014
Can't say enough good things about it! The staff was excellent room was comfortable and as it was my birthday the hotel provided us with a nice surprise and personalized birthday card!
for Couplesby Robyn from Long Island
Convenient Hotel with nice TouchesPosted Jun 21, 2014
Very convenient to 5th Ave/Central Park South. Nice room touches included fresh flowers, complimentary in-room water, sodas and coffee. Friendly and attentive front desk. Breakfast discount at Cipriani.
for Everyoneby Lillian from San Francisco Bay Area
Nice hotel at the best location in New YorkPosted Apr 7, 2014
Pros: The location of this hotel is excellent. We walked through Central Park to the museums and took subways to explore the city.
Cons: Air conditioning system is making too much noise.
Location: We spent a lot of time in Central Park. My daughter loved the playgrounds there. Unfortunately the carousel was not open to public during our stay
We stayed in the hotel for a week for my daughter's spring break. The hotel is located right off the central park in a very old building. The room itself is fine. The staff is very polite and efficient. Every time we made a request, they showed up at our door in a minute. The murals on the ceiling were just restored the day after we arrived and they added a lot of elegance to the hotel lobby. The food at the hotel restaurant was very good too. The only thing that makes me think about twice about returning to this hotel is the air conditioning system. It makes a lot of noise. The heater works independently from the air conditioning system so we could not turn off the heater. I could not sleep the first night with the air conditioning on so we turned it off the next day and the room was too hot then. Finally we requested blankets and keep the air conditioning off the whole night. In summer time, it may cause troubles to people who have sleep problems.
Recommendedby A verified traveler from Dallas
Perfect location: park, shopping and museums!Posted Mar 21, 2014 on Hotels.com
Excellent. Our only problems were they were doing some renovations and had some scaffolding in the lobby, they had a problem with their television service, and the heat/air was rather noisy. But the room was large, comfortable and clean and the staff friendly and helpful. Would definitely stay there again!
for Business Travelersby A verified traveler
wonderful friendly hotelPosted Mar 17, 2014 on Hotels.com
On the plus side, very friendly attentive staff, large size rooms. Two hair salons on site On the negative side, there is no bar or lobby area to wait/have a drink. there are plenty in the area but not at this hotel. The air conditioning was not functioning that well in our room.
for Everyoneby A verified traveler from S
Great hotelPosted Mar 2, 2014
Great hotel, great staff. Wonderful stay and boutique experience. Highly recommend!
for Everyoneby frank from San Francisco
nice hotelPosted Feb 21, 2014
This hotel offer excellent location and services, room is very comfortable and clean.
for Everyoneby Chuck from Houston
Great botique hotelPosted Feb 14, 2014
Cons: Internet speed
Location: Right next to central park on 5th Ave, adjacent to the iconic NY Apple store
Really enjoyed our stay - pet friendly, close to Central Park, but the most outstanding aspect of this hotel is the staff. Attentive but not intrusive, friendly at all times, couldn't ask for more. The room was spatious and well appointed. We will definitely stay here again.
for Everyoneby A verified traveler
Posted Dec 21, 2013
for Business Travelersby julie from RI
What a hotel should be...Posted Dec 17, 2013 on Hotels.com
The very best location. Consistently, courteous, professional and discreet staff .Large rooms with beverage-stocked refrigerator. Included are all the basic overnight essentials should you forget something. Super comfortable bed. All the comforts and safety of home. I would not stay anywhere else, unless forced.