Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for business

Posted Apr 22, 2015
Pros: The convenience
Cons: nothing.
Location: Meetings, eat, shop.
The hotel was lovely with great accommodations. It was perfect for business meetings.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom from MA

Would stay again.

Posted Apr 21, 2015
The staff were friendly. The room we had was sufficient for our one night stay. The room was very clean and the beds extremely comfortable. We would stay again.
2 out of 5
by A verified traveler

Contruction

Posted Apr 19, 2015
Cons: Better customer service.
We were put in a room at the very end of the hall that was literally next door to a massive construction project in the building. We had no idea until early morning, when it started. When we went to check out and told the front desk about it, they corrected me on what time it started and said the person who assigned us that room should have told us. NOT good customer service on their part, at all.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Modern hotel in little italy

Posted Mar 19, 2015
Very cute hotel with modern rooms, although small in size. No mini fridge. Hotel bar and lounge was nice addition. Good location for food.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Great little spot

Posted Mar 5, 2015
Close to soho without the price tag. Rooms a bit pokey and can be a bit noisy at night, but great otherwise! The heater seemed to his but close to the metro and shops. Staff were helpful. The shower is poorly waterproofed but overall great stay and would very happily return!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom queens ny

Good location, great decor, super friendly staff

Posted Mar 1, 2015
Picked this hotel since I had an event at Capitale and this was around the corner. Beautiful decor and lobby. Staff was extremely nice and accommodating- possibly the nicest bellhops ever. Rooms were cute. Small- really small- but considering the history and that's it nyc it's understandable. Heat was tricky- a bit cold for the daytime but at night wasn't an issue. Construction was going on next to my room but thankfully the bellhop said it would be over soon and by 6pm they wrapped it up. Tv was crappy but I was there to sleep so wasn't a deal breaker. As a New Yorker, I'd stay here again for a night out in the city.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Great location, tiny rooms.

Posted Feb 13, 2015
The location is great, however, the rooms are cramped & tiny. The staff seemed unprepared with the influx of people checking in, making the process painfully slow. I recommend it if you want an easy location & don't need to stay in the room for long.
3 out of 5
by A verified travelerfrom Tbilisi, Georgia

Good location, terribale conditions and very durty

Posted Feb 8, 2015
I did not spend time in my room at all, only for sleep and shower. But i had never stayed in such conditions. I had hairs in the bathroom and in bed. The water pressure in the room was disaster. There was no heating only one radiator in the room which was not enough to be warm. The lobby looks cool. But once you enter the floor corredors you will see electril wires all over the walls and ciling. There is a complimentary coffee in the lobby but the quality of coffee is very bad. Free wifi was good. And staff was very friendly. Especially the bellboys.
1 out of 5
by A verified travelerfrom nj

This is not a three star hotel

Posted Feb 7, 2015
Pros: The lobby and the attached bar.
Cons: The guest rooms. A more honest representation of the actual facility would be a step in the right direction.
The building, foyer and lobby are attractive. The rest of the hotel, not so much. The halls and stairs (there is no elevator) were dirty with pealing paint. That was the first warning sign. When we were brought to our room, I was shocked. The pictures of the room online show updated, spacious rooms with exposed brick, crisp linens and renovated bathrooms. We were in the complete opposite. It was a double room with 1 full and 1 twin bed. You could barely walk around the beds. The walls were a mustard yellow with years of muck coating them. The beds were topped with filthy emerald green synthetic blankets. The bathroom was a joke- it was so small that when you sat on the toilet, your knees hit the shower door. The finishes in the bathroom had were old and worn. You could not even close the bathroom door all the way as the frame had swelled. There was no thermostat in the room. It was blazing hot. The only way to cool off the room was to open a window. Being that the hotel is on an extremely busy intersection, we were serenaded by ambulances, police cars and honking horns all night with the open window. There wasn't even a closet in the room. I fully understand that certain compromises are to be made with city hotels. However, I find the photos online are highly deceptive and completely unrepresentative of the facility you will actually stay in.
2 out of 5
by A verified traveler

Better hotels exist

Posted Feb 7, 2015
This hotel doesn't justify its prices, we had better hotel experiences in NY during the same trip and stayed only one night at Sohotel.