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Reviews of Marriott Vacation Club®, New York City

4 out of 5
Marriott Vacation Club®, New York City
33 West 37 Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 545 out of 1006 reviews" "
Rating 8 - Good. 354 out of 1006 reviews" "
Rating 6 - Okay. 65 out of 1006 reviews" "
Rating 4 - Poor. 30 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hermes

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, many amenities, and overall great hospitality.
Stayed 2 nights in Apr 2024

10/10 Excellent

brechner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great! Friendly and helpful. Thanks to Anna and Oscar for hosting my party. Stephen at the Concierge was great and helpful with my Bonvoy points. Room was bright, clean, quiet and comfy. Rooftop was well maintained. Will come back again!
Stayed 1 night in Feb 2024

10/10 Excellent

Aristides

Traveled with family
Liked: Amenities
Great for short stay at a great price close to everything in nyc. Easy to get tp trains...shopping..dining and times square!
Stayed 4 nights in Jan 2024

8/10 Good

tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small, and very expensive(even for NYC) but that was not the staffs call! They were about a 30/10!! Very pleasant as well as accommodating. Need to lower the price, and open up the rooftop bar a bit earlier(5pm on a Saturday??? Didn’t make any sense. Overall about an 8.5/10
Stayed 2 nights in Jan 2024

10/10 Excellent

liang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Ok-ok. Not the usual Marriott standard
Location is good and convenient. Room is a little cozy, comfortable for solo or couple with one large luggage. Filter water dispenser available. Lift is slow and staff is not as friendly
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The location is good and convenient. The room is a little small, but comfortable. There are filter water refill available. But the staff service and attitude are bad. We left in the morning with our luggages and the staff just walk away instead of helping to hold the entrance door for us. Carlos in fact was the best staff and nicest personality. Carter has the worst attitude
Stayed 3 nights in Dec 2023

6/10 Okay

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I am giving an overall rating of 3, but it should be much lower. The staff was nice but everything else wasn't. The pictures show food, drinks, big rooms, please don't pay attention to it. The bedrooms are small dated and cheap, the hotel says is a 2 queen and is 2 full unconfutable beds, the water is either too could or too hot, If you are hungry good luck there are not restaurants nor room service the lounge opens 4 times a week and has no variety, the roof top is a popular place for drinks but nothing else. If you want ice, a microwave or bending machine by the way listed as amenities you have to go to the first floor. The internet was off when we arrived, and I really don't know if it was ever fixed, because the TV never worked and Wi-Fi slow or non existent. THIS WAS A STAY FROM HELL... NEVER AGAIN.
Stayed 2 nights in Dec 2023

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and especially loved the rooftop bar
Stayed 1 night in Dec 2023

8/10 Good

Harold

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mari

Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and service with minor inconveniences
Best part about the room was the view! Other than that there was a few problems. The first thing that was a problem was the elevators, they weren’t working correctly. There was only two of them in total and one of them wasn’t working all lines were out the door at times and it was super slow to get up to the 17th floor. Also normally if we called up for extra blankets they would get there in about five minutes or so. One night we called, they said it would be right up, 25 minutes past so I called the front desk to ask what was going on and they were just kind of snippy. Saying that there was only one person and we need to be patient it was not in a nice tone. I mean I don’t know why he didn’t just tell us there was only one person when we called the first time and it might be slow but he gave us no indication that it was running slow. That’s why we called a second time. I would have appreciated and update without the attitude. Also the bathroom door was barn door style door and kept hitting a cabinet placed in the room it was kinda like we want you to break the door placement. Otherwise everything was cleaned well and the service was good, if I were to go to the city I would stay there again.
Best view get a higher floor!
Best view get a higher floor!
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely friendly and helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
desk crew, Nikita in particular, we’re fantastic!
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and staff and waling tours. Although the rooms are small they functioned well. Our only negative is the washrooms need a shelf, given there in no counter, and a couple hooks.
Stayed 5 nights in Sep 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Andrea, Arlington

Stayed 1 night in Aug 2023

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in walking distance of several NYC attractions.
Stayed 3 nights in Aug 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Aug 2023

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Constance

Night light in bathroom a big plus but it didn’t work. Room was gloomy but very clean. Nice handicap amenities.
Stayed 1 night in Jul 2023

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star rating!
Friendly and professional staff! Everyone went above and beyond. Very clean and comfortable rooms.
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Pulse was perfect
This is a very nice hotel. The room was very clean. The staff was very friendly and efficient. I would definitely recommend.
Stayed 1 night in Jul 2023

4/10 Poor

Antonino, Lasalle

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
AC horrible noise, told them twice and basically said have no other room
Stayed 2 nights in May 2023

10/10 Excellent

Orit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, very friendly staff.
Stayed 7 nights in Apr 2023

10/10 Excellent

Lani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Very clean and friendly staff. Rooms were a good size. Best part was the location! So close to Times Square, ESB, TOTR and so many other prime locations. Would definitely recommend.
Stayed 6 nights in Apr 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable stay in a great location.
Stayed 5 nights in Apr 2023

4/10 Poor

Sneha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel staff was unprofessional. The housekeeping knocked on our door early in the morning for room clean every hour while we were sleeping. Then some construction work started right outside our room while we were sleeping. As students who were on a holiday to relax and sleep in it was very disappointing that we didn’t even get prior notice about this loud construction work
Stayed 2 nights in Apr 2023

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and location
Excellent location, room options, and staff. The rooms are a good size, particularly for NYC and the rates are competitive. Will definitely be staying again.
Stayed 1 night in Mar 2023

10/10 Excellent

Malavika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop View is beautiful!
Stayed 3 nights in Mar 2023

6/10 Okay

Jonathan

Traveled with group, Traveled with partner, Traveled with family
The beds have seen better days and are too soft. It was very difficult to get non-scalding water from the sink. There certainly are better options in the city. Nice roof top with an incredible view.
Stayed 4 nights in Mar 2023

2/10 Terrible

Eric

Traveled with family
Disliked: Property conditions & facilities
The walls are paper thin, we can hear the rooftop bar from our floor on the 17th floor and the bar is on the roof. People next to us sneezed and we heard them. The Blinds fell on me not once but twice. They said the first time we will take care of it and the next night it fell on me AGAIN. then I;m told the 2nd time it will be ok.....Really? avoid the place
Stayed 4 nights in Mar 2023

8/10 Good

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, comfortable rooms, very friendly and helpful staff. Although the hours were limited during my stay, the rooftop bar is very nice with a great view of the Empire State. Property is in a great location also.
Stayed 4 nights in Mar 2023

4/10 Poor

Joshua

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The building is old but it is updated however with old buildings comes thin walls. We could hear conversations being had in every room on our side of the floor we were on. The toilet also ran every minute or so for an hour after flushing. It’s in a great location. The staff was great. I just don’t know if I would stay there again just because of how much noise is IN the building.
Stayed 2 nights in Mar 2023

4/10 Poor

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price, especially as a Marriot membe
Certainly not worth the price, rooms are small and there’s no possibility for upgrades regardless of your status.
Stayed 2 nights in Feb 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful get away.
It was a very comfortable stay, the view was great. Everyone was nice and welcoming. We had no issues. I would definitely recommend it to a couple looking for peace and quiet. I would have liked to check out other areas but this was a short stay. We will definitely book another stay there the next time we need to get away.
Stayed 1 night in Feb 2023

10/10 Excellent

Anne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. Property has a nice café at the lobby and they were always offering free treats, and happy hour. Staff is kind. They also offer free walking tours. I thought that was nice if you are into history.
Stayed 3 nights in Feb 2023

10/10 Excellent

Ariel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the staffs are friendly and how the room is big enough for what I paid for. The view from my room is pleasant and the place is just walk around the famous attractions such as times Square,St Patrick and Empire State..the place is just. convenient.
Stayed 3 nights in Jan 2023

10/10 Excellent

Andrew James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice rooms

10/10 Excellent

Kalliope

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything! Wouldn't change a thing.
Stayed 1 night in Dec 2022

10/10 Excellent

Stanton, CLEARFIELD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Rooms were roomy and clean.
Stayed 2 nights in Oct 2022

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. It has everything you need. Only negative was the air conditioner kept switching on and off.
Stayed 3 nights in Sep 2022

10/10 Excellent

Byoungho

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could see empire building in the room! The hotel was very clean, staffs were kind. I will stay again at this hotel.
Stayed 6 nights in Jun 2022

10/10 Excellent

Vivek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Allowed for delayed checkout.
Stayed 1 night in May 2022

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and the hotel were amazing. 10/10
Stayed 3 nights in May 2022

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip
It was the staff that made this trip truly exceptional - warm, friendly and sincere. The hotel is in an incredible location with a stunning roof-top bar.
Stayed 3 nights in Apr 2022

10/10 Excellent

Bomia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
kind staff, nice location, enough space, great empire state building city view.
Stayed 1 night in Apr 2022