Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Elior from Israel

The nicest biggest room in NY

Posted Apr 11, 2014
It was great!!!! The room was amazing, spacious , beautiful, and clean. Room service was fast and good. Great location
5 out of 5
Recommended
for Everyone
by Mike from Tampa

Great Location on Upper East Side

Posted Mar 29, 2014
Pros: Staff is personable and helpful. Location is perfect for us.
Cons: You do get a bit of road noise (horns, trucks) on the lower floors.
Location: One block from Central Park and right at Madison for shopping. Several good restaurants within easy walking distance.
We stay here once or twice a year, when visiting family in NYC. This is a great place to stay if you want to be on the UES and right at the park.
5 out of 5
Recommended
for Couples
by A verified traveler

classy boutique Hotel

Posted Mar 26, 2014
Very warm welcome, clean and luxury sheets , large and comfortable room, nice size bathroom. We enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Surrey Hotel, New York

Posted Mar 26, 2014
Pros: Quiet boutique
Cons: More electrical outlets in the common areas for those who wish to plug in.
Tastefully designed with highest quality materials. Very attentive staff. Clean room.
4 out of 5
Recommended
for Couples
by Alvaro from chile

Nice Hotel in NY

Posted Mar 23, 2014
Y just didn't like the location. Everything else strongly recomended
5 out of 5
Recommended
for Couples
by A verified traveler

Great Location and Staff

Posted Mar 21, 2014
This hotel is all you need from a 5 star hotel in a quiet location, with great staff looking forward to keep you pampered all the time, we had a great time thanks to the advice we got from Michael the Concierge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Surrey

Posted Mar 19, 2014
Most NYC hotel rooms are small and the bathrooms even smaller. How wonderful to have found the Surrey with its spacious room, comfortable bed, two large comfortable easy chairs to relax in. The art in the building is wonderful. The bathrooms spacious. The service was outstanding. It is a bit pricey but it was one of the most enjoyable evenings we have had in NYC.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice!

Posted Mar 11, 2014
Great location. Fun hotel with a great atmosphere. Huge rooms for NYC!
5 out of 5
Recommended
for Business Travelers
by Ali from Leicester, UK

Well positioned Upper East Side hotel

Posted Mar 9, 2014
Pros: Location, staff, stylish decor
Cons: Not much. Our room wasn't ready for us on arrival but to be fair we were slightly early.
Location: A couple of minutes from Central Park, very close to museum mile, designer shops on Madison Avenue and good selection of restaurants
We stayed for 4 nights from 2nd March. Having booked a standard room on Expedia my husband subsequently telephoned the hotel direct to upgrade and we weren't disappointed. We stayed in a suite comprising living room, bedroom and an amazing bathroom with a huge marble bath and separate shower. We didn't use the well stocked minibar or the nespresso coffee machine - we had no idea how to use it and couldn't see any instructions although I am sure that if we had asked we would have been given a demonstration. The view from the suite on the 16th floor included 2 partial views of Central Park. This was our second stay at The Surrey and we will definitely return in the future. All the staff were welcoming and friendly and the bottle of champagne sent to the room for my husband on his birthday was a lovely touch.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Lovely boutique hotel

Posted Feb 10, 2014
Pros: Good location, nice bar
Cons: US$16 for a latte PLUS $7 in-room dining charge PLUS service charge made for a hideously expensive coffee. Charging in-room wifi is also not good.
Business trip, nice hotel and staff who were extremely pleasant and helpful - would definitely stay again.