Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Omaha, NE

Excellent boutique property in NYC

Posted Jul 30, 2014
Great service, comfort and amenities. From the room and comfort of the bed to the charming rooftop outdoor bar and the excellent bartender Labi to the lobby bar and restaurant on property that is exceptional. Definitely will return to this hotel.
4 out of 5
Recommended
for Couples
by A verified traveler from Tulsa

Ammenities

Posted Jul 23, 2014
Pros: Location, beds are great
Cons: See above
I prefer to have coffee available in my room, but you make it available in the hotel lobby. That's prob ok, but when I came downstairs to get coffee the pot was empty
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Pros: Everything from the check in to the check out. Extremely helpful and polite staff. Rooms are spacious and nicely appointed.
Location: The hotel is in a great location on one of the BEST shopping streets of NYC. It is a block walk to Cental Park, shopping, and quaint restaurants.
We dined at Café Boulud and was a memorable experience. The roof top bar was an added bonus with lovely views of NYC. You are within a block of boutique shopping, intimate restaurants, Central Park and musuems. The rooms are spacious and nicely appointed with comfortable beds and pillows. Extremely nice selection of toiletries for personal use. Everything from the time we booked, checked in and check out was beyond expectation.
5 out of 5
Recommended
for Everyone
by A verified traveler

FANTASTIC TIME

Posted Jul 8, 2014
My girlfriend and i stayed over 4 nights for the 4th of July. Location was great and staff and already making plans to come back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Wonderful and memorable stay.

Posted Jul 5, 2014
The hotel location couldn't be more perfect- restaurants, shopping, museums and Central Park at our door. The hotel staff are friendly, welcoming and so eager to assist. The room was clean. The bed so comfy. The bathroom wonderful, especially the shower. Best hotel I ever stayed at in Manhattan.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 4, 2014
Pros: Cool design
Very clean. Great service. Great location.
3 out of 5
by A verified traveler from San Francisco CA

Stay at The Lowell

Posted Jul 4, 2014
Have wanted to stay here many times. Disappointing for a Relaix & Chateau property. Room was a cubbyhole with adjoining door. Through that door your experience became a community one with your guest neighbor. Snoring, sneezing, television preferences and dining all courtesy of The Surrey. Hallwaus were very narrow and in 6 days, I stepped over 5 room service trays on the floor. Not going to be a repeat guest. Stay at the Lowell - far more elegant, discreet, quiet with impeccable staff and service
5 out of 5
Recommended
for Everyone
by katie from yorkshire

True 5 star hotel!

Posted Jun 28, 2014
Pros: Style
Location: Park location
Amazing park location hotel, lovely neighbourhood . Hotel was just where we wanted to be but poss a little too far away from the action for some, we did walk to Times Square but took us 45 mins. Taxis are cheap tho so no need to worry. Would def stay here again.
5 out of 5
Recommended
for Everyone
by sara from london

brilliant time in NYC

Posted Jun 20, 2014
Pros: everything
Cons: free wifi in rooms
fantastic location right next door to central park and brilliant shops outside your door. The best bed In have ever slept in and a fabulous shower. Amazing roof top bar with spectacular views you absolutely cant go wrong with this hotel. Minor hiccups rectified immediately by Management. I will be coming back.
5 out of 5
Recommended
for Couples
by A verified traveler

Good choice for a boutique hotel

Posted Jun 16, 2014
Pros: location, staff, bathroom
We were very pleased with the quiet location. The doormen, all of them could not have been nicer and more efficient. We were walking a few blocks and the doorman insisted he provide an umbrella just in case. The room was very nice, but the bathroom was outstanding. The shower was really a standout, with great water pressure from the rain style shower head. Everything was immaculately clean and every member of the staff we dealt with, from doormen, front desk, and housekeeping were wonderful.