Ratings based on 488 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2015
Clean, comfortable and friendly staff. Overall great service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cambridge, MA

Excellent location, well trained, friendly staff

Posted Mar 30, 2015
Small, welcoming hotel in terrific location near park and museums. Café Boulud continues to satisfy as an outstanding restaurant.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Boston

Lovely Upper East Side hotel

Posted Feb 27, 2015
Pros: The room was beautiful, the turn-down service very elegant and it was overall just a very pleasant stay.
We arrived very early (10 AM) and the hotel was gracious about allowing us a very early check-in.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Nice hotel

Posted Feb 21, 2015
Nice hotel, helpful staff, quiet rooms . .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Pros: Location to Central Park and doorman were friendly and helpful
Cons: had to wait a few hours to check in
Location: Central Park and Madison Avenue
Great hotel and very spacious room in New York for me, my wife, and our three kids. Only negative was our room wasn't ready and we had to wait a few hours for it. Great location by central park and friendly staff.
3 out of 5
by A verified traveler

Nice hotel and location

Posted Feb 8, 2015
Some staff are brilliant but our welcoming check in was terrible and left a bitter taste, which put me off the hotel. Real shame. Would not recommend the restaurant. First time I ve sent food back and not requested another meal as it was that poor.
2 out of 5
by A verified traveler

Lacks atmosphere and vibe

Posted Feb 1, 2015
Pros: The concierge
Cons: Attitude of front desk
Location: Boring
The Hotel is over expensive and the staff are just out to get extra money.No compassion when a guests ill just wanted to charge more for having the room extended by half a day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

A pleasure in NYC

Posted Jan 31, 2015
Always a pleasure, in NYC, to stay at The Surrey. It is clean, safe, comfortable, and it offers services consonant with the times. The staff remains constant since 2005, a tribute to management and a sign loyalty, to the job and the service one receives. Courteous service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nottingham, UK

Excellent hotel close to all NY has to offer.

Posted Jan 28, 2015
Hotel exceeded my expectations in every way, lovely modern clean rooms with all the facilities you need. Central Park only 100mtrs away to explore or a short walk down 5th Ave or Madison Ave to get to all the attractions of the big apple. The adjacent bar and restaurant offered excellent choice of food and drinks at reasonable prices with excellent customer service. Would definitely stay at this hotel again
5 out of 5
Recommended
for Couples
by A verified travelerfrom Massachusetts

Wonderful hotel!

Posted Jan 25, 2015
Pros: Very comfortable accommodations. Bed and linens were great, The restaurant and bar (Cafe Boulud and Bar Pleiades) are exceptional!
Cons: If a view is important ask for a room overlooking 76th street.
Location: Just a short walk to museums and Central Park.
Thoroughly enjoyed our stay at The Surrey. The room was very large and comfortable. Dined @ Cafe Boulud for both brunch and dinner - excellent. Bar Pleiades was a wonderful spot for an evening night cap. Hotel staff was exceptional. Geat location to the museums and Central Park. We will definitely stay here again.