Ratings based on 60 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 18, 2013
Great Hotel, 51st floor views
Recommendedby A verified traveler
Posted Aug 16, 2013 on Hotels.com
for Getaway With Friendsby A verified traveler
Posted Aug 15, 2013 on Hotels.com
for Shoppingby A verified traveler
Best of NYCPosted Jul 13, 2013 on Hotels.com
The Palace it self is an icon of NYC and the Towers just add luxury and amenities to the experience. Great service and experience.
for Everyoneby Kim from New Orleans
Hotel atmosphere.Posted Jun 28, 2013
The Tower part was very chic. But there is tons of construction going on and its very messy outside hotel. The rooms are large and have beautiful views. Convenient to shopping on 5th.
for Everyoneby Deb
Wonderful place to stayPosted Jun 23, 2013
Pros: The location, the rooms, the workout facility
Cons: The hotel is undergoing renovation - the elevators take several minutes to arrive in the Towers
Location: Macy's, St. Patrick's Cathedral, Saks Fifth Avenue, Rockefeller Center, Starbucks close by :) Times Square, Central Park, Broadway - an easy cab drive
We had a wonderful time while staying in the Towers :) The service was flawless, the rooms were exemplary, and the location was perfect. In fact, we even enjoyed working out early in the morning and seeing the sun come up while looking at St. Patrick's Cathedral.
for Getaway With Friendsby Ledvin from Los Angeles
Posted May 2, 2013 on Hotels.com
Hotel is under renovation , we were never told !!
Recommendedby sally from atlanta
excellent servicePosted Mar 22, 2013 on Hotels.com
The staff is the nicest and most considerate and thoughtful in all NYC!!
for Everyoneby Al from Saratoga, NY, USA
Not worth the moneyPosted Feb 27, 2013
Pros: The bed and the view
Cons: Not knowing the hotel was being renovated
The hotel is being renovated and just a mess to get in and out. You could not control the temperature setting and the television did not work properly. For that price it should be a much much better experience. Will not be going back.
for Everyoneby A verified traveler from California, USA
AccomplishedPosted Feb 25, 2013
Pros: Room sizes
Cons: Had to pay for even the snacks nothing in the room was free
Location: Great location one block from rock center.
Staff very professional and helpful. It like anything , if you want top notch , you have dig little deeper in the pockets!! U get what u pay for, it's that simple ,,