Ratings based on 96 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Nice hotel in a great location.

Posted Jul 16, 2014
I suppose that given its reputation, I anticipated being blown away by the hotel. The room, while certainly comfortable, felt dated. The bathroom door did not close entirely, the TV remote/TV was difficult to operate, and one of the lights did not work. On the plus side, the hotel staff proved helpful more than once and were always courteous and aimed to please.
5 out of 5
for Everyone
by A verified traveler from Mt. Prospect, IL

Wonderful experience.

Posted Jul 4, 2014
Pros: Everything the staff helped me wrapped my beautiful flowers that was sent to me by one of our sons. They still look great they wrapped for me.
Cons: Nothing
Location: We walked for miles every where we wanted to go except statue of liberty and Brooklyn bridge. We used the subway.
Everyone in the Hotel was outstanding and helped us to assure our a perfect stay in your hotel. Also the breakfast served on the 26th floor was so outstanding I've told every friend I have about the beautiful lay out of the table and what was served. We were at NY sixty two years ago very poor stayed in a rooming house so you can see we were quite impressed with the Waldorf. Just had a wonderful time. Marlene Meyers
5 out of 5
for Everyone
by Tom

Treated like royalty

Posted Jun 2, 2014
Pros: Everything. The room, the staff, everything is top notch.
Cons: Nothing.
Location: Close to shopping, close to the subway. Close to everything you want in Manhattan.
I reserved a double room for myself and teen daughter. Upon arrival we were upgraded to an absolutely beautiful suite on the 40th floor. The entire experience was second to none.
5 out of 5
for Everyone
by Traveller5678 from Northamptonshire, UK

Iconic New York Hotel

Posted Feb 19, 2014
Pros: Friendly staff. Grand surroundings. Historic hotel.
Cons: Plumbing!
Location: Central to the main shopping area. Close to Central Park and Times Square.
We had a brilliant stay. We arrived at midnight due to snow delays at the airport and were greeted by friendly staff and a room upgrade. Our luxury suite was absolutely lovely. The decor is welcoming and grand, in keeping with the overall ambience of the hotel. The beds were really comfortable. The rollaway we needed was delivered before we had to ask for it! Throughout our stay the staff could not have been more helpful. We will definitely stay here again.
5 out of 5
for Everyone
by Phil from Uk

Great Iconic hotel, great location

Posted Feb 18, 2014
My wife and I enjoyed a great weekend at this hotel, the suite we had was very spacious and the staff could not do enough for you, although only a continental breakfast was included this was more than adequate.
5 out of 5
for Everyone
by R from Scotland

Grand old Lady

Posted Feb 18, 2014
Pros: Ambience
Location: Easy walking and subway to everywhere. 10 minute walk to central park, times square, grand central, broadway.
Amazing Art Deco Hotel. The Astoria Lounge was a great breakfast, and the 19th floor fitness suite excellent. Concierge helpful and friendly. Worth the extra for the Towers. Will be back.
4 out of 5
for Everyone
by melissa

Great hotel but not as clean, updated as expected

Posted Feb 2, 2014
Great overall. But the price should afford better cleanliness and updates.
5 out of 5
for Couples
by Tom from Long Island

Luxury in Midtown

Posted Jan 26, 2014
Pros: See above
Cons: See above
Location: See above
Attended an event at the hotel, so decided to stay overnight and arrive a little before the event. The Towers staff is personable, efficient and highly accomodating. The Suite was quite large, and well appointed, and the free continental breakfast the next morning was outstanding (including eggs, breakfast meats, cereal and fruit, in additional to the traditional coffee, juice and pastries). The wait staff at breakfast was highly friendly and helpful. The only aspect that prevented "5's" across the board was that the bathroom is looking a little dated, as was the furniture in the dressing room. However, overall the experience was outstanding, and I do plan to repeat.
2 out of 5
by Jack from Scotland

Faded Elegance, more faded than elegant!

Posted Jan 22, 2014
Pros: Not Much. Its in a great area.
Cons: Refresh all the suites. You know it needs it when the gold plate has worn off the bathroom taps!
Location: Close to just about anything you might want to do in mid town.
The Towers was converted some time ago from apartments to hotel suites and rooms and it looks like it could do with refreshing. The first suite we were shown had a nasty smell (plumbing?) so we insisted on a different suite which, although better on the fragrance front, needed refreshing and some maintenance (air con in living room rattled). Staff were pleasant and accommodating as they could be but have an uphill battle on their hands. The breakfast room does not match its "refined" description so we ate out after not even finding room in the Astoria's breakfast room. Second morning we had a nice breakfast in the Peacock Lounge in the main Astoria reception. Overall, a bit of a disappointment.
4 out of 5
for Everyone
by Sherry from New York City

Posted Jan 15, 2014
Pros: Staffs are excellent and very helpful.
Cons: I would like the rooms to be more sophisticated as far as the remodeling aspect of it.
Location: Many things. Very easy to access to places.
Overall stay was good. I can see the quality of decorations and upgrade labor work in the room and bathroom is not good. There are minor flaws. The view from the hotel was ok as well. Normally the housekeeping service come once a day, but I think for Waldorf Towers they come twice a day. It's fine, but they came in to our room while I was in the shower and while I was sleeping. It made me feel uncomfortable.