Ratings based on 4,902 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario

Old school charm

Posted Aug 29, 2014
Pros: Takes you back to a different era, but with modern conveniences
Cons: No coffee maker in room. Buffet breakfast in Oscar's was ridiculously expensive: $160 for three people. Treehaus has better food for 1/3 the price
Location: Bit of a struggle to get to Central Park to run: you have to fight your way up Lexington and 5th. But once you're there it's great
We had a luxury two-double-beds room, with a large dressing area and bathroom separated by double doors. Everything worked fine. It had a really nice old-world charm that reminded us of the 1930's. The lobby and elevators are great. We had a Manhattan in the Peacock bar: best one ever but $22 each!
5 out of 5
Recommended
for Everyone
by A verified traveler from qatar

nice

Posted Aug 29, 2014
Pros: every thing except the air conditioner was not cool enough 4 me , but the bring fan which helped
Cons: air conditioner
for sure I'm going to stay there next time, great location and big room
Comment from Hotel Management
Aug 30, 2014 by Siobhan, Hotel Management
Dear Almaha, Thank you kindly for submitting your remarks about how you enjoyed your recent visit to the Waldorf Astoria! We are so pleased that you had an unforgettable experience here, and we look forward to welcoming you back in the near future. Yours in service, Siobhan Delaney Assistant Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice area and close to everywhere

Posted Aug 28, 2014
Pros: close to everywhere
Cons: washrooms
Location: shopping centres, restaurant, walking distance away from Time's square
Not enough room to hang few shirts in our closet, I was not able to swing inside the closet, no hair drier, and we had to wait for hot water, not enough water pressure when taking shower, bathrooms needs a major renovation, very nice and pleasant lobby, but our room not good at all
Comment from Hotel Management
Aug 29, 2014 by Siobhan, Hotel Management
Dear Afsoun, First, I would like to take a moment to personally thank you for submitting your experience. We take feedback from our guests very seriously, and guest room appearance is an area of our hotel that we are actively examining. I appreciate your review as it provides feedback that I need to re-evaluate guest needs and make the necessary adjustments to our offerings, and I hope you will consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience. My best regards, Siobhan Delaney Assistant Director of Rooms
3 out of 5
by A verified traveler from UK

A triumph of style over comfort

Posted Aug 27, 2014
Pros: In the heart of town
Cons: Not being bled dry by things that should be provided as a matter of course.
Location: Great location and the Inside Park (St Barts) a few steps away is a great place to relax eat and drink.
Nice decor, however I have stayed in motels at 40 bucks a night where the rooms were just as comfortable, the Wi Fi and pool are free and I get a free breakfast. For a hotel as expensive as this to not even give you Wi Fi or breakfast? Come on! Even the plushest hotels in England supply breakfast, the pool and Wi Fi all in. Not going back
Comment from Hotel Management
Aug 29, 2014 by Siobhan, Hotel Management
Dear Vic, We appreciate you choosing to stay with us as your host during your recent trip to New York City. We will use your comments on amenities and offerings as we continue to evolve our guests' experience moving forward, and I hope you will consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience. Many thanks, Siobhan Delaney Assistant Director of Rooms
3 out of 5
by A verified traveler

Posted Aug 26, 2014
Pros: the lobby
Cons: the price. the service in desk
very small room for the price. very dark hotel nobady help me with my baggage
Comment from Hotel Management
Aug 29, 2014 by Siobhan, Hotel Management
Dear Delmar, Thank you for your review. Your feedback is truly important to us because it helps us to realize both our strengths and weaknesses from our guests' point of view. We believe that very best service experiences are genuine, anticipatory and personalized and we will continue to work to ensure our guests find that level of service at our hotel. Thank you, Siobhan Delaney Assistant Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Still worthy of a 5 star

Posted Aug 25, 2014
Pros: The Waldorf has a rich and storied history and it lives up to it's reputation today.
Cons: Not much from our perspective. Perhaps some special pricing for return customers.
Location: Very centrally located in midtown.
Weekend at the Waldorf exceeded expectations for this family of four. The room was comfortable and clean, the staff was friendly and accomodationg.
Comment from Hotel Management
Aug 29, 2014 by Siobhan, Hotel Management
Dear PJ, It is excellent to hear that your room appointment and the service you received left you with an overall impression of luxury during your recent stay at the Waldorf! We are so pleased that your expectations were exceeded, and we hope for the opportunity to welcome you back in the near future. Yours in service, Siobhan Delaney Assistant Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Fife, Scotland

Iconic Hotel

Posted Aug 22, 2014
Pros: Customer service, public areas, location
Cons: Some of the rooms need upgrading
Location: Shopping - obviously! Empire State Building, Cycling in Central Park, or skating in the winter, Statue of Liberty, Ellis Island, The Freedom Tower.
We had a 5 day stay here, checking in at 10.30pm on the first night. We were very disappointed with our allocated room, it was tired and worn with a soaking wet carpet that had obviously just been deep cleaned, not at all the 'Luxury Suite' we had booked. When we raised our concerns with reception staff they were very apologetic and we were immediately moved to a much better suite and given complimentary drinks to boot . The staff are fantastic, from the moment you step out your cab to the time you depart. The hotel public areas are beautiful and grand but the rooms can be a bit tired, so don't always just accept what they are offering! Overall though a great hotel, perfectly positioned to walk to 5th & 6th St, up to Central Park and there are loads of great restaurants and cafes around - definitely take the concierges advice on that!
Comment from Hotel Management
Aug 29, 2014 by Siobhan, Hotel Management
Dear Lee, Thank you for your review. I am sorry that you experienced these frustrations with the first room appointment you received; please know that this is not of the norm. Beyond that experience, it is wonderful to hear that our staff, convenient location in midtown Manhattan, and your second room accommodation exceeded your expectations. We hope you will become a loyal guest of the Waldorf Astoria and return to our iconic hotel whenever you are in New York City! My best regards, Siobhan Delaney Assistant Director of Rooms
3 out of 5
by A verified traveler from vancouver

A grand old lady past her due date

Posted Aug 21, 2014
Pros: location
Cons: price of the rooms, coffee and internet.
This will be my last stay at the Waldorf. I have stayed there twice before and noticed the decline but now I have to say that the Hiltonisation of the facility is complete and a stay there now turns into a race to avoid extra charges. The facility is tired, beds sag, paint cracking, windows jamming and plumbing noise at all hours. Internet is about$20 per day , a cup of coffee the same ( no facilities in room) and if you only tip the bellman a dollar a bag he really gets grumpy. On the bright side it is still a great location and there is a very convenient starbucks across Park.
Comment from Hotel Management
Aug 29, 2014 by Siobhan, Hotel Management
Dear Jane, Thank you kindly for your comments. I am disappointed to read that you were not impressed with your recent stay at the Waldorf Astoria, as it is our highest priority that every guest leaves with a yearning to return. We will keep your concerns in mind as we continually evolve to best meet and exceed our guests' needs and hope you will give us another opportunity to impress should you return to the city in the future. My best regards, Siobhan Delaney Assistant Director of Rooms
2 out of 5
by A verified traveler from NY

Musty & Moldy

Posted Aug 21, 2014
Pros: Staff were all great!!!
Cons: Keep ahead of the improvements of this historic building and deliver on the total experience.
BEAutiful hotel that has huge history, but check in line was 20 minutes, public restrooms very dirty, no towels, mens handicap restrooms in main lobby area missing hardware on the walls (looked awful). Rooms were musty and smelled of mold. Waited in another long line to address room quality. Staff not overly surprised, VERY friendly and professional and moved us to a different room.
Comment from Hotel Management
Aug 29, 2014 by Siobhan, Hotel Management
Dear Kevin, We appreciate you choosing to stay with us as your host during your recent trip to New York City. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. We are currently taking steps to craft a strategy for improvement that will address the issues you cited in your review, and we hope you will return to the Waldorf in the future to be a part of our progress. Many thanks, Siobhan Delaney Assistant Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Awesome NY Experience

Posted Aug 20, 2014
Cons: The Bell Hops were somewhat lazy. But after some encouragement he agreed to get our luggage from the lock up and bring it to the front of the hotel.
Location: The hotel is well situated close to Times Square, Central Park, and Grand Central Station.
Our first trip to New York and chose the Waldorf Astoria because of the history of the grand hotel. Comfortable and luxurious are words that describe the hotel and suite. We would come back after a long day of experiencing NY and our room would be perfectly made by the hotel staff.
Comment from Hotel Management
Aug 22, 2014 by Siobhan, Hotel Management
Dear Sherman, It is so wonderful to read your kind words about the Waldorf Astoria! We are so pleased that we were able to meet and exceed your expectations during your recent stay. We hope you will return to the Waldorf Astoria in the future, and that we will become your hotel of choice in New York City. Many thanks, Siobhan Delaney Assistant Director of Rooms