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Rating 10 - Excellent. 1505 out of 2350 reviews" "
Oliver, it's great to hear that The Westin New York Grand Central aligned well with your needs. We strive to cater to the requirements of our guests and create a memorable experience. Thank you for sharing your remarks. We look forward to hosting you again very soon!
Craig, your feedback is appreciated! We're delighted The Westin New York Grand Central provided a clean and secure experience that added value to your stay. We can't wait to welcome you back for another exceptional visit.
Oscar, it's delightful to hear that you enjoyed your stay at at The Westin New York Grand Central. We are thrilled that you found the ambiance exceptional. Your feedback is valued, and we're inviting you to visit again soon.
I felt really safe at this property and room service was a 10/10.
Blanca
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Blanca, it's fantastic to know you felt secure and enjoyed the quality room service at The Westin New York Grand Central. We look forward to ensuring your future visits are just as enjoyable.
I like cuz it's close to almost all in the city ❤️
Renzo
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Renzo, it's wonderful to hear that you appreciated The Westin New York Grand Central's prime location in the heart of the city. We're delighted that our location enhanced your stay and we hope to welcome you back on your future trips.
10/10 Excellent
Nannette, Hollywood
Apr 21, 2024
Nannette
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Thanks for sharing this perfect rating, Nannette!We're thrilled to hear you enjoyed your stay at The Westin New York Grand Central! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
10/10 Excellent
Daniel
Traveled with family
Apr 21, 2024
Liked: Cleanliness, amenities
Very clean and friendly
Daniel
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Daniel, it's wonderful to hear you appreciated the cleanliness and welcoming environment at The Westin New York Grand Central. We're thrilled you enjoyed your stay and look forward to your return. Thank you for leaving us this review on Expedia.
Vinit, it's fantastic to hear how much you enjoyed your stay at The Westin New York Grand Central. Your enthusiasm is contagious and we're thrilled you're planning to visit us again. Until then, safe travels.
Hayden, thank you for your positive feedback on Expedia about your stay at The Westin New York Grand Central. We are pleased to know you had a satisfying experience. We look forward to welcoming you back on your next visit to the city.
Thank you for the great rating, Mark!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Westin New York Grand Central! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Robin, it's terrific to hear that you found our team members at The Westin New York Grand Central both personable and proficient. Your feedback is greatly appreciated and we eagerly anticipate welcoming you back in the future.
Amazing views of the Empire State Building from my room, it really made trip. Very walkable location, only a few mins from Grand Central Station. Staff was very nice.
Kamila
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Kamila, thank you for sharing your wonderful experience at The Westin New York Grand Central. We're thrilled that the breathtaking cityscape elevated your trip and that you found our location to be very convenient. It's equally delightful to know that our team members were able to add a touch of friendliness to your stay. We can't wait to warmly welcome you back in the near future.
Hana, thank you for taking the time to rate The Westin New York Grand Central. We're thrilled to see your full rating mark, indicating your complete satisfaction. We greatly value your recommendation and look forward to welcoming you back in the future!
Good staff. Very clean property. Good amenities. Comfortable bed. Clean rooms.
Donna
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Donna, it is delightful to hear that you appreciated your stay at The Westin New York Grand Central. We're glad our splendid team members, pristine accommodations, and your room's comfort added to your positive experience. We love exceeding our guest's expectations. We sincerely hope to welcome you back soon for another enjoyable stay.
6/10 Okay
MD Nazmuzzaman
Traveled with partner, Traveled with family
Apr 14, 2024
Liked: Cleanliness, staff & service
Its a good place close to evrything.
MD Nazmuzzaman
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
MD Nazmuzzaman, it's appreciated that you recognized the strategic location of our hotel, The Westin New York Grand Central, for being so conveniently close to various attractions. We aim to provide our guests with a comfortable and convenient stay. We hope to have the opportunity to serve you even better on your next visit.
The Westin was clean, had sizable rooms, and was in a great location.
Donna
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Donna, we're delighted to know that you enjoyed your stay at The Westin New York Grand Central. We take pride in providing clean and spacious rooms, and it's gratifying to hear that our prime location added to your positive experience. We appreciate your feedback and hope to welcome you back again soon.
Sandor, it's a delight to know you had a perfect stay at The Westin New York Grand Central. We eagerly anticipate your return visit. Thank you for choosing us.
Thank you for the excellent rating, Marlon!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Westin New York Grand Central! We look forward to hosting you again soon.
Donal, we're thrilled to hear that your stay at The Westin New York Grand Central was memorable and enjoyable. Your eagerness to return truly captures the guest experience we strive to create. We eagerly await your next visit.
Friendly staff, clean and perfectly located for exploring the city uptown or downtown
Christian L
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Christian, thank you for sharing your wonderful experience at The Westin New York Grand Central. Our team members are thrilled to know you found them to be friendly and professional. We're also delighted that you appreciated the cleanliness of our property and found the location perfect for exploring the city. Your positive feedback truly means a lot and we can't wait to serve you again in the future.
I stay here because the high floors are very quiet for New York. I bring a little white noise machine and hear no sirens at all!
I do wish they offered gluten free and dairy free breakfast buffet options but the kitchen is usually able to accommodate me. It just takes a bit of extra time and hoping they’re not too busy to accommodate.
Laurie
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Laurie, it warms our hearts to hear The Westin New York Grand Central offers a peaceful retreat amidst the hustle and bustle of the city. We highly value your suggestion on expanding breakfast options to ensure dietary considerations are easier to manage. Ensuring all our guests' needs are promptly accommodated is our commitment. Thank you for your review and we are eagerly looking forward to your next visit.
Marian, thank you for rating your stay at The Westin New York Grand Central. We appreciate your feedback and hope you had an enjoyable time with us. Please consider us for your future travels.
Amber, thank you for rating The Westin New York Grand Central. We're glad your stay with us met your expectations and we hope to welcome you again in the future.
Everything was great, but pillows could be more supportive
Marissa
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Marissa, we appreciate your kind words about The Westin New York Grand Central. It's wonderful to hear that you had an enjoyable stay overall. Regarding your comment on the pillows, we are continuously looking for ways to enhance guest comfort and will definitely consider your feedback. We thank you for choosing us and look forward to your return.
Great location and generous room size for a Midtown hotel.
Robert
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Robert, it's delightful to hear that the strategic location and spacious accommodations at The Westin New York Grand Central added to the overall enjoyment of your stay. We appreciate you sharing your feedback and look forward to welcoming you back on your next visit to Midtown.
Alexander, it's delightful to hear you had a pleasant stay at The Westin New York Grand Central. We aim to make every experience memorable, and we're glad this rang true for you. We hope to welcome you back in the future.
Stefania, it's wonderful to hear you enjoyed your stay at The Westin New York Grand Central. We strive to offer top-notch experiences for our guests and are glad we hit the mark during your visit. We'd be delighted to welcome you back anytime.
The staff was outstanding, but the room was unclean.
Suzy
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 8, 2024
Suzy, we appreciate your compliment regarding our outstanding team members. However, we regret that the cleanliness of your room was not up to standard. Be assured, it's a matter of top priority for us and we'll certainly strive to enhance this aspect of guest experience. We're grateful for your feedback and hope to see you again at The Westin New York Grand Central.
Philip, it's wonderful to hear you found The Westin New York Grand Central conveniently located. We strive to offer our guests a hassle-free experience and your review reflects that. We are eager to welcome you back in the future for another great stay.
This places is very noise horn beeping all through day and night , hotel is outdated ,
April
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
April, we regret to read about your experience with noise and any concerns you had with the aesthetic of the premises. In bustling city locations, surrounding noise can, unfortunately, be an unpredictable issue. Rest assured, we are committed to regular updates and renovations. We do appreciate your feedback, and hope you'll consider us again in the future to witness improved service.
10/10 Excellent
Angelica
Apr 5, 2024
Thomas at check in was wonderful!!!
Angelica
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Angelica, we're thrilled to hear how much you enjoyed your experience at The Westin New York Grand Central. Your kind words concerning Thomas at the check-in service are greatly appreciated; it's wonderful to hear when our team members exceed expectations. We look forward to the prospect of welcoming you back in the future.
Thank you for the 4/5 rating, Jamaika!We are excited to see that you had an enjoyable experience at The Westin New York Grand Central. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
6/10 Okay
Xun
Traveled with family
Apr 4, 2024
Not recommend.
Xun
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Xun, it's unfortunate to read that your stay didn't meet your expectations. We sincerely appreciate your feedback and hope to have another opportunity to deliver a more refined experience.
Loved this hotel friendly clean great position not too noisy will definitely stay again
dawn
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Dawn, it's delightful to know you had such a pleasant stay at The Westin New York Grand Central. Our team members work hard to maintain our cleanliness standards and provide friendly service. We're thrilled to hear you appreciated our location and quiet atmosphere. We warmly await your return in the future!
Overall our stay was very nice. We had a great view of the empire state building. The room was nice and the breakfast buffet was excellent. The only complaint was that none of the recessed lights in the bed's headboard worked. I didn't tell the the front desk about it as it was a minor detail for me.
Haya
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Haya, it's delightful to know your experience at The Westin New York Grand Central was generally enjoyable, complete with splendid views and an excellent breakfast buffet. We appreciate being notified about the headboard lighting not being operational. Rest assured, your comment has been shared with our maintenance team to prevent this in the future. We hope to welcome you back soon.
Очень приятный отель. Все понравилось. Очень хорошее расположение, многие места для посещения находятся в пешей доступности. Отличный завтрак, нам дали талоны на 2 завтрака на 4 человек, так как мы останавливались на 5 ночей. Единственный минус, шумно от улицы., но это наверное проблема встречается во многих отелях в центре города.
Nelly
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Нелли, мы благодарны за Ваш положительный отзыв. В отеле Westin New York Grand Central мы гордимся отличным расположением и отличным завтраком. Мы рады, что вы оценили наши усилия. Что касается уличного шума, пожалуйста, попросите наших сотрудников предоставить вам более тихий номер во время вашего следующего визита. Мы с нетерпением ждем возможности снова обслужить вас в ближайшее время.
Katherine, thank you for sharing your stellar feedback about The Westin New York Grand Central. It's encouraging to hear that you found our service exceptional and felt reassured by our commitment to safety. Your kind comments are greatly appreciated and we look forward to welcoming you back.
My sister and I stayed at the Westin for 4 nights and enjoyed every second. The staff was incredible. So friendly and helpful. Great location. The rooms are large and clean. Super close to dining and bars. Very walkable. Would absolutely stay her again. Neville was the BEST!
Diane
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Diane, your positive sentiments about your stay at The Westin New York Grand Central warm our hearts. We're thrilled you appreciated the delightful team members like Neville, the expansive and spotless rooms, as well as our superb location within walking distance of diverse dining and entertainment options. Please know we look forward to welcoming you and your sister back for more memorable experiences.
All the staff are friendly. I love the location and thank you for making my birthday memorable in New York city.
Joyce Ann Alimurung
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Joyce Ann Alimurung, thank you for sharing your experience at The Westin New York Grand Central. We're delighted to hear that our team members were warm and helpful and that the location served you well. It's especially great to know that we could contribute to making your birthday memorable in New York City. We eagerly look forward to your next visit.
10/10 Excellent
YRIANA
Apr 1, 2024
YRIANA
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Yriana, thank you for choosing The Westin New York Grand Central for your stay. Your positive rating is truly appreciated, and we hope to have the pleasure of your company in the future, where we'll strive to ensure another splendid experience.
Fantastic stay in a beautiful room. Great breakfast too.
Aileen
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Aileen, we're thrilled to hear you enjoyed your stay at The Westin New York Grand Central. We're particularly pleased that you appreciated our beautiful rooms and delightful breakfast. We hope to welcome you back soon for another fantastic experience.
Julia, we're delighted to learn about your exceptional rating for The Westin New York Grand Central. Our team works passionately to provide a memorable experience for our valued guests and it's wonderful to know you enjoyed your stay. We hope to have the pleasure of welcoming you back for another excellent visit in the future.
Romel, it's wonderful to hear your stay at The Westin New York Grand Central was marked by cleanliness and a secure atmosphere. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.
Called the reception on saturday and asked for coffe. I was told they dont have room service over the weekend. Charged us 500extra dollars which they later claimed they have no idea what the charge is. Sofa bed was terrible to sleep on.
Aref
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Aref, your feedback indicates that certain aspects of your stay weren't as you expected, and we apologize for any confusion regarding your bill and lack of weekend room service. We are taking your comments about the sofa bed's comfort level into account as we continuously strive to improve our guest experience. Your concerns have been noted and will be shared with our team members for future improvements. Thank you for sharing your experience with us.
We really enjoyed our stay here! The breakfast was awesome and the drinks! The manager Neville was the best and ver accommodating! Will definitely return
Melonee
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Melonee, The Westin New York Grand Central appreciates your delightful review! We're thrilled our breakfast and beverage selection enhanced your stay. It's fantastic to hear that our manager, Neville, provided exceptional service. We eagerly await your return!
I love this property. It’s near Grand Central Station and close to restaurants. The staff is very friendly and helpful
Matthew
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Matthew, it's delightful to hear that you loved your stay at The Westin New York Grand Central. Our proximity to prominent locations and our friendly team members are aspects we take great pride in. We look forward to hosting you again soon for another exceptional experience.
6/10 Okay
Andrew, Markham
Mar 31, 2024
The A muse restaurant was very very expensive for the quality of food.
Andrew
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Andrew, it's disappointing to hear that your dining experience didn't live up to your expectations. We strive to provide culinary offerings that are both exquisite and value-for-money. We appreciate your feedback and it will be shared with our culinary team for consideration. Thank you for staying with us.
8/10 Good
Alysia T
Mar 30, 2024
Alysia T
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 19, 2024
Alysia, thank you for your positive rating of The Westin New York Grand Central! Your support is greatly appreciated and we hope to have the pleasure of welcoming you back soon.
Gail, it's a delight to see your total satisfaction with your stay at The Westin New York Grand Central. Thank you for choosing us and we look forward to welcoming you back soon.
Nicholas, it's wonderful to know you enjoyed your stay at The Westin New York Grand Central. Your satisfaction is our best reward. We look forward to your next visit!