Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.6 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Helpful staff, disappointing/aging infrastructure

Posted Sep 5, 2014
Pros: Location, friendly staff.
Cons: Shabby lobbyhallways, aging infrastructure, no individual temperature controls in the room (completely, completely unacceptable), 11 a.m. checkout.
Location: Great location near Tribeca, Soho, Chinatown.
I booked this hotel at the very last minute. The location was unbeatable. I was upgraded to a king-sized room which I appreciated. The king-sized room was quite small so I can't imagine what the regular-sized rooms were like. The room was functional/spartan but clean, no armchair or floor lamps but the bed was comfortable and the linen was clean. The room was a corner room with several windows. The young man at check-in was great, helpful and friendly as was the housekeeping staff. The building is an older one. Some of the common areas were shabby and could do with substantial refreshing/updating. The absolute downside was the absence of individual temperature controls in my room. I had to call each night/every few hours to ask/negotiate for the temperature to be turned down to an acceptable 70 degrees or less (it was the first real heatwave of the summer over Labor Day weekend). That's absolutely insane and completely unacceptable. Imagine not being able to control your room's temperature and being completely dependent upon a stranger/hotel worker to modify it - if and when s/he feels like it! Check out is also at 11 am, also deeply problematic, most hotels offer 1 pm/2 pm checkouts. The hotel would only offer a later in the day checkout for a fee of half a night's stay. So while this hotel worked as an emergency/backup measure I would never stay there voluntarily again. But the staff - front desk and housekeeping - was wonderful, the only real high point of the stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2014
Staff was awesome; friendly, kind, professional. Room was small; but was very nicely put together. I enjoyed my stay. Great view; great location!
3 out of 5
by A verified traveler

Cold and smelly

Posted Aug 4, 2014
Bathroom shower curtain smelled. Desk attentant was aloof at best. Tempature of room is controlled by hotel staff, is was either too hot or cold and the front drsk didn't answer the phone.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
Nice room a little small but ok for a night or two.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Nice hotel located right by subways

Posted Jul 28, 2014
The staff was great and so was the view. Hotel was clean overall and it had a trendy feel to it. The only negatives were I was told I could most likely check in early and I waited hours. Also, when leaving a cab was called for me. I was told by the hotel it would be 63$. The driver said 80$. I had to get off and find a cab myself
4 out of 5
Recommended
for Everyone
by A verified traveler

Not so bad

Posted Jul 1, 2014
The room is kinda small for a double bed one. But overall, it's pretty good and the price is kinda cheap comparing to others.
4 out of 5
Recommended
for Everyone
by Michelle from Boston

Nice hotel in crazy neighborhood

Posted Jun 23, 2014
Pros: Close to what we came to NYC to do (Brooklyn Bridge, 9/11 Museum, Battery Park) and friendly staff
Cons: Get the word out that it's there - cabbies don't know where it is!
Location: Previously mentioned -- also Little Italy and Chinatown
This hotel is small and without a lot of frills - but it is clean and the staff are friendly, helpful. The room was immaculate - perfect! The neighborhood, however - loud, noisier than you can imagine(even for NYC) with nothing around in terms of eateries. It's close to a lot of things, though, within walking distance, if you can hack the crowds and the noise.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

SMALL ROOMS VERY BASIC

Posted Jun 16, 2014 on Hotels.com
CLEAN .... SMALL ...OKAY FOR ONE NIGHT STAY
2 out of 5
by Jenn from VA

Clean room and friendly staff, but VERY loud

Posted Jun 4, 2014
This room was tiny and the loudest place that I've ever stayed -- horns honking and loud trucks all night long. Also I was very disappointed that the hotel didn't have any amenities -- no room service, or hotel bar -- not even coffee in the lobby, and the wi-fi was very slow.
4 out of 5
Recommended
for Everyone
by Manner from NYC

Good hotel in a good location

Posted Jun 1, 2014
Enjoyed my one night stay. I would come back for sure