Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted May 18, 2015
The hote staff was horrible unhelpful and nasty . They took 100 hour to check us in and were clearly incompetant
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

We enjoyed our stay very much

Posted Apr 28, 2015
We had two lovely evenings at the bar on level 5 Waiters were awesome We had very nice rooms and we will certainly come back
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Nice room. Bright. Big bathroom. Good experience overall
3 out of 5
Recommended
for Everyone
by A verified travelerfrom wv

Felt swindled

Posted Apr 19, 2015
Upon arrival we are not impressed by the room small and view of a brick wall not what was pictured after a call to the front desk we secured a new room of course there was a $50 up charge per night but we enjoyed our trip
3 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located

Posted Feb 22, 2015
Hotel restaurant.....food expensive, small portions, slow service and waiter often unsure of himself
5 out of 5
Recommended
for Personal Event
by A verified traveler

The W Hotel-Downtown

Posted Feb 21, 2015 on Hotels.com
Everything was wonderful... I love New York and the W hotel Downtown was perfect... I was just a lil bit too COLD
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient location with W touch

Posted Feb 18, 2015 on Hotels.com
Room was clean with comfy bed but rather small and when it got windy it became noisy. Convenient location especially if most of your business is centered downtown and you need a quick access to JFK airport without having to take taxi.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice fitnesscenter

Posted Feb 18, 2015 on Hotels.com
Nice hotel with modern rooms and a well equipped and good fitnesscenter. Had a great stay!
3 out of 5
Recommended
for Couples
by A verified traveler

So-so

Posted Feb 17, 2015 on Hotels.com
Expect to be charged extra for absolutely everything. Staff is great and location can't be beat tho!
3 out of 5
by A verified traveler

Delivery not to promise

Posted Feb 9, 2015
Room delivers with twin beds instead of king size bed