Ratings based on 433 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Posted Jan 27, 2015
Very Enjoyable. Excellent staff, amazing rooms, and a great location.
1 out of 5
by A verified travelerfrom Long Island, NY

VERY LOUD music until 1:30 am heard in room

Posted Dec 23, 2014
Pros: Their sarcastic, non-helpful approach to a real and avoidable problem in this hotel.
Cons: Move the DJ and drummer INSIDE of the bar on the 1st and 2nd floor bar and out of the lobby where it can be heard in every single guestroom until 1:30
Location: Ground Zero is about it. Otherwise, it's tucked away in an expensive cab ride from anything you'd want to do.
Returned to room after a long day only to find the weirdest scene in the lobby. A dj and drummer were set up in front of the elevator and the weird cast of characters from what looked like a Fatboy Slim video were dancing like highly choreographed dancers who have never danced before. The cast includes a 2 year old and a guy in an electric wheelchair-spinning the controls. I retreated to my room for sleep and found the music to be obscenely loud. Called and complained. Desk clerk said there's nothing he can do because they advertise music until 1:30 am. My reply was a reasonable one: "This is unacceptable. You don't advertise music in the guest rooms until 1:30 am." His response was there's nothing he can do, this includes no room change. This music was not set up in the bar on the 1st floor (far from rooms- the reasonable choice), nor in the lounge on the 5th floor. It was in the middle of the lobby, In front of the elevators. Bad idea. Easy decision to never come back. This is insane! There are plenty of places to go if I want to stay up late. But where if I want sleep?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sarasota

Great Place

Posted Nov 26, 2014
Pros: Great location and Great Room
Cons: Brighter lights in the room
Location: All the 9/11 things are nearby
Liked everything about the hotel except the lighting in the room was not bright for working.
4 out of 5
Recommended
for Everyone
by A verified traveler

Une bon emplacement

Posted Oct 29, 2014
Pros: Situation de l'hotel excellente confort de la chambre attention du personnel
Cons: gratuité d'internet
Location: Musée du 11-09 Battery parc Districk TRibeca Seaport
L'hôtel est tres bien situé en face de Grand zéro et à proximité immédiate de TRIBECA, de Seaport et de Battery-Parc District. Les chambre sont confortables, la litterie de qualité. Le design de la reception est tres sympa. Le personnel est tres serviable. Grande efficacité du concierge pour rerserver des restaurants
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Nice room, and they gave us a complimentary bottle of champagne as we celebrated our 29th anniversary.
2 out of 5
Recommended
by Majidfrom Toronto

location

Posted Oct 22, 2014 on Hotels.com
My expectation from W Hotel was much more than this,,,at the end of my stay they wanted to chrage me for phone call (wich never made by me) and extra charge for using materials in refrigerator whcih we never touched.I will never go back to W Hotel again.
5 out of 5
Recommended
for Business Travelers
by Luisfrom CT

This Hotel is phenomenal

Posted Oct 21, 2014 on Hotels.com
This Hotel is phenomenal, elegant, trendy, boutique’ish, the room service is impeccable, the front desk is accommodating and polite, if you can afford to stay here, by all means, do! This place is exceptional, Oh! did I mention it is right in front of the NEW World Trade Center!
5 out of 5
Recommended
for Business Travelers
by Chrissyfrom Albany, NY

Awesome view!!

Posted Oct 21, 2014 on Hotels.com
Room was sleek & service was attentive! Just had difficulty locating with GPS address!
5 out of 5
Recommended
for Couples
by A verified traveler

Splendid

Posted Oct 21, 2014 on Hotels.com
Amazing
5 out of 5
Recommended
for Everyone
by A verified traveler

The location was unbelievable!

Posted Oct 19, 2014
We wanted to be near the 9/11 memorial. It was right outside our window! We were put on the 22nd floor, which is the highest floor that a hotel guest can stay. It was the last night on our honeymoon. It was phenomenal!