Ratings based on 323 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from New York
NO GOODPosted Aug 8, 2014
I stay at W properties all over the world and this one is by far the worst. bad service. housekeeping refused to clean my room - staff not friendly. I do not recommend this property.
by A verified traveler
Nice view; wish the room had been cleaned betterPosted Jul 28, 2014
I was very excited to stay at the W as I have stayed at other locations in the past and was very pleased. However, I was disappointed when we checked in and noticed that there were many hairs in the bathroom from the previous guest. It looked like the rug had not been vacuumed either as there were feathers from the pillows all over the rug. However, the staff was very friendly and helpful and the hotel terrace was lovely. The view of the Freedom Tower was incredible but I'm not sure if I would stay at this hotel again because of how disgusting the bathroom was.
for Everyoneby A verified traveler
Great Downtown NYC HotelPosted Jul 6, 2014
Pros: Clean, comfortable, outdoor patio.
Cons: Hotel restaurant is not great & pricy, not enough breakfast food choices.
Location: 9/11 Memorial, Battery Park, Statue of Liberty, South Street Seaport, World Trade Center, World Financial Center.
Enjoyed the cleanliness and comfort of the W Downtown Hotel. The staff was courteous and helpful. The room we stayed in had a great south view, and loved that it even opened for some fresh air. We also enjoyed the outdoor patio. Easy access to the Subway (1 train, Rector St.) and Path during the week. You don;t have to mind some views of construction going on, but it was not really noisy during our stay.
for Everyoneby Teresa from MI
Posted Jun 2, 2014
Excellent location to the 9/11 memorial, battery park, and just short cab rides to a ton of other must see places. The rooms were perfect and the staff was more than helpful.
for Everyoneby A verified traveler
Easy acces to subway and close to everythingPosted May 25, 2014
I really enjoy my visit to NY and W NY downtown hotel was super nice
Recommendedby Doug from Vermont
Excellet staffPosted May 20, 2014 on Hotels.com
Following a small, very small, glitch I was upgraded and given a very nice gift for room service. It was not necessary, but made a huge impression.
for Business Travelersby Jerry Thomas
Posted May 19, 2014 on Hotels.com
for Couplesby A verified traveler
Posted May 18, 2014 on Hotels.com
by Alex from Santiago, Chile
all W hotels i know are good, NYC downtown is lamePosted May 15, 2014
Pros: Not much really, nothing to mention.
Cons: The general manager needs to improve a lot of things, an international service course would be good for him/her to take.
Location: Location good, right infront of 9/11 memorial, far from most of attractions though, Subway really close, Red and Green lines.
A/C was not working, 02:00 i had someone in my room fixing it. Safe was not working properly, 2 other visits from the guys to fix it. Cleaning staff would not bother to pick up clothes from the floor. Hair dryer missing a critical part for a girl, unusable. People at the front desk not really friendly, it´s like they don´t care. i would not come back to this hotel nor recommend it. Days Inn standard.
Recommendedby A verified traveler
Posted May 15, 2014 on Hotels.com
Great Stay! Will definitely stay here again.