Ratings based on 281 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby Robyn from grand cayman
W downtown New YorkPosted Apr 8, 2014
Excellent location....staff were super friendly and helpful. The lobby/bar area was comfortable and had a great atmosphere. Rooms were small but literally didn't need anymore. Views are amazing. Hotel drinks/minbar/room service was expensive so didn't use it but otherwise a great hotel.
for Everyoneby Maggi from Chicago
Modern hotel with complete amenitiesPosted Mar 18, 2014
The staff were very courteous & pleasant. The room is smallish, but well layed out. It didn't lack for amenities.
by A verified traveler
Don't expect muchPosted Mar 15, 2014
Pros: Friendly, helpful staff
Cons: Turndown service actually needs to come to my room and clean it....
My room was adequate, ordinary, average, etc. Didn't even get turndown service or fresh towels when I came back from my business dinner. Very disappointing for a W. I expect better from this brand.
by A verified traveler
Bad attitude of Staff is pervasivePosted Mar 10, 2014
Every interaction with staff was gruff, got the feeling guests were a burden and the hotel us for people that work there
for Everyoneby D
Nice HotelPosted Feb 18, 2014
Pros: The contemporary feel
Cons: Show pictures of what the rooms actually look like.
I booked the "cool corner room" and while it was a very nice room - the pictures on the website showed that the entire corner was windows while in my room it was merely just 2 regular windows with a bench which was very disappointing considering I booked this as a Valentine's Day surprise.
for Everyoneby Linci from Washington, DC
Always a great stayPosted Feb 17, 2014
I've stayed at this W location twice now and I have no complaints. We had an amazIng view of the New York skyline. Our room was clean and comfortable. The staff was helpful and very polite. The hotel is just a quick cab ride to most of the major attractions and they are readily accessible near the W.
for Getaway With Friendsby A verified traveler
Posted Jan 16, 2014 on Hotels.com
This is an amazing hotel! The room was beautiful and had a great view and the bed was ridiculously comfortable. The hotel staff were helpful and friendly. It's in a great location so it was easy to get around town but staying in was nice too because the DJs that are there are pretty good as well.
for Couplesby A verified traveler
Posted Jan 8, 2014
for Business Travelersby A verified traveler
Posted Jan 6, 2014 on Hotels.com
Recommendedby David G from Waco, TX
NYC Xmas 2013Posted Jan 5, 2014 on Hotels.com
The room was on the 14th floor overlooking the Ground Zero site. Convenient to the red line subway and close enough to the green line station (Wall St.). Overall we'd stay there again due to the cost vs. Midtown hotels.