Ratings based on 1,750 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Jul 3, 2015
Pros: Solo la ubicación
Cons: Servicio e instalaciones
Location: En el corazón de NY
Es un hotel que esta muy descuidado, desde el vestíbulo hasta las habitaciones, es probable que lo notaran ya que en algunos espacios están re-modelando, pero esto también es molesto para los huéspedes, el servicio es muy malo, nadie te atiende ni si quiera te ayudan con tus equipaje, ni a la llegada y mucho menos a la salida. También es un hotel muy caro, creo que no corresponde el costo - servicio. La verdad no lo recomiendo y no volvería a hospedarme ahí. este hotel no corresponde a la cadena de hoteles W
1 out of 5
by A verified traveler

NYC

Posted Jun 30, 2015
Hotel was under construction and we were not warned through Expedia. It was total chaos!!!!! The floors were dirty, elevators not working, loud drilling, and there was no lobby or bar to chill. We tried once to dine at blue fin and were told it was closed for a private party. Overall, I was unhappy with the my stay at the Times Square W.
3 out of 5
by A verified traveler

NYC

Posted Jun 30, 2015
Unfortunately the hotel was in the middle of renovations. Staff was ok but not great! I upgraded my room to higher floor and the noise at night from Time Square was so loud I had to get a white noise app to drown out the sirens and construction in the early morning.
3 out of 5
Recommended
for Couples
by A verified traveler

Hyvä sijainti aivan Time Square'n alussa

Posted Jun 29, 2015
Sijainti hyvä, mutta hinta aika kova - tosin kaikki tuolla sijainnilla maksavat - ja kaikesta mahdollisesta ylimääräisestä pyrkivät veloittamaan extraa.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Central location, nice views

Posted Jun 20, 2015
Pros: Central location, views, helpful staff, quiet & comfortable room
Cons: Lighting in elevators was extremely dim, Noise from construction in lobby by check-in was extremely loud, a coffeemaker in the room would be welcome
Location: Heart of Times Square means there are tons of things to do right outside the door, with multiple restaurants and stores within a few blocks walk
Excellent location with comfortable, quiet room. However, no coffee pot in room (though Starbucks across street). Loud music in common areas made conversation somewhat difficult and low lighting made it difficult to see floor numbers by buttons in elevators. Construction also made lobby by checkin extremely noisy.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Great hotel

Posted Jun 16, 2015
Right at the heart of Times Square. Very convenient and good facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right in the middle of Time square

Posted Jun 13, 2015
Excellent service from concierge who recommended restaurants and booked them for us. The only challenge we had was that we asked for 2 rooms next to each other but this request was not respected. Not sure if it is Expedia or Hotel but our request was not honored. Hotel in renovations. Will definitely go back again when completed!
4 out of 5
Recommended
for Everyone
by A verified traveler from derbyshire

Brilliant location right In Times Square

Posted Jun 5, 2015
Hotel staff were excellent helping with anything we wanted. Only downside was there was only 1 drawer in our room and for a family of 4 that meant we had all our things everywhere. Otherwise great hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Roma

Un pò sotto le aspettative...

Posted Jun 4, 2015
Pros: Posizione, Arredamento, Clientela.
Cons: Il Wifi dovrebbe essere gratuito, i bagni sono completamente da rifare, la hall dovrebbe essere più grande.
Ho soggiornato per 4 notti al W Hotel e devo dire che la posizione è perfetta e anche l'hotel è molto alla moda e ben curato; sono rimasto un pò deluso dalla stanza in quanto non è presente un vero e proprio bagno ma è "ricavato" da un unico ambiente tramite delle pareti mobili, inoltre è presente una doccia/vasca con tendina di plastica (inaccettabile per alberghi di questo livello). Per il resto della stanza a parte qualche dettaglio (tipo spalliere del letto rovinate) non mi posso lamentare.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Well positioned

Posted Jun 2, 2015
Excelent from beginning to end would Recommend to any one and will use again soon. Well done expedia