Ratings based on 1,163 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from New York, N.Y.

Posted Aug 25, 2014
Hotel seemed tired Think they are modern but they are not
2 out of 5
by A verified traveler


Posted Aug 22, 2014
Pros: Lobby, Bar & Entrance
Cons: refit the rooms
Location: If you do not like noise - do not stay here. Its the beating heart of NYC on the corner at Times Square, would not stay in that location again!
We were really looking forward to staying at the W and went there because we thought our 2 teenagers would love the vibrance and contemporary setting. The entrance & lobby were fine but overall the hotel rooms were nothing like shown on the pictures. They were small and very tired. I did discuss this with the hotel who say they are overdue a refit. I felt as if we did not get what it said on the tin!
5 out of 5
for Everyone
by A verified traveler from Kuwait

My stay at W hotel

Posted Aug 22, 2014
Pros: Friendly staff , location , price
Location: Great location
Hotel located at the heart of Times Square , staff where excellent and so friendly they would be very happy to help us ,, rooms are standard modern furniture a bit small but it's ok , view is amazing specialy if you get high floor , very high speed wifi with reasonable charge . I haven't try the room service or hotel restaurant . The only thing I didn't like is we got connected room and we can hear people on next room when they talk.
5 out of 5
for Everyone
by A verified traveler from timesquare


Posted Aug 21, 2014
So fun, stayed with daughter. Room was perfect and catered to our every need
4 out of 5
for Everyone
by A verified traveler

Booking with Expedia

Posted Aug 20, 2014
Pros: Hotel was ok and did the best they could for us.
Cons: My experience with Expedia.
Did you know that if you book a hotel room with Expedia and the hotel is over booked and they have to give you a room with one bed instead of two that you have pre-paid for the hotel cannot adjust your rate! I won't book through Expedia again!
4 out of 5
for Everyone
by A verified traveler from Canada

Close to Times Square

Posted Aug 19, 2014
Pros: Bar ambience on lobby level.
Cons: Offer better beds.
Location: Times Square, easy to walk anywhere.
Overall the W is a nice stay. Hotel staff is nice, the staff outside not overly helpful. You need to take two separate elevators to your room, a bit of a nuisance. The beds are not comfortable. I expected the W to have the best mattresses, they are basic. Bathroom was very clean and they offer nice bath products. There is a closet to hang your clothes, but no drawers. Maid staff was very thorough.
4 out of 5
for Everyone
by A verified traveler from London, Canada

Great Hotel right on Times Square...

Posted Aug 18, 2014
Pros: Funky Design, Rooms, Music...Very "Up Beat" feel
Cons: Expensive but I guess expected right on Times Sq.
Location: Central Park, Broadway, Shopping, Easy to get to Soho, Little Italy and China Town. Close to amazing restaurants. Easy to grab the Hop on, Hop Off t
W Hotel was very accomodating and just an amazing place to stay for a long weekend getaway.
4 out of 5
for Everyone
by A verified traveler from london

Nice hotel, excellent staff, perfect location

Posted Aug 17, 2014
Pros: Hotel staff very good, excellent location
Cons: Not much apart from a little more attention to detail when cleaning room
Location: Central location, walk to Central Park, Empire State Building, 5th Avenue, and many more. Right on Time Square.
Hotel is well placed and walking distance to most attractions, no need for taxi unless you want to go down town. Forget the tour buses, you can walk everywhere. Get taxi to down town and then walk to attractions.
3 out of 5
for Everyone
by A verified traveler from Milwaukee

excellent times square location

Posted Aug 15, 2014
Pros: The Location of our room.
Location: The location of the hotel was the best part of our stay at the W. Our room over looked Time Square
Rooms were w little small, the restaurant left a little to be desired. The staff was pleasant and accommodating
4 out of 5
by A verified traveler from BG south florida

Just ok for a W hotel

Posted Aug 12, 2014
I have stayed in a few W hotels and have loved them all. I picked the W in Time Square because I assumed it would be as nice as the others. It wasn't, nothing really that bad it's just that I'm used to all the other extravagant amenities at the other W hotels. Next time I will try one of the W hotels outside of time square.