Ratings based on 1,725 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel in Times Square

Posted May 26, 2015
Pros: Loved how awesome, well designed, well kept hotel. Staff was friendly and everything was beautifully perfect. The rooms were beautiful & spacious.
Cons: Nothing.
Location: Right in the middle of Times Square everything can be seen and done there. Best location.
I had an amazing experience, loved the "WONDERFUL ROOM" that I booked for a great price. It was beautiful, elegant, and worth more than what I paid because I had a good deal. Rooms are spacious, view of Times Square was gorgeous and the amenities were great too. Not a lot of noise was heard from the street. Only issue to keep in mind is that construction was happening in front of the hotel but that doesn't bother me much.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom time square

New York W time square

Posted May 26, 2015
The staff were so accommodating and friendly. I had a red eye flight and they checked me Early as soon as a room available. They called me in my cell phone when the room was ready. They even upgrade me on my 3rd night a bigger room w a view so I can have a full NYC experience. The staff made my experience from a 4 star to a 5 star trip. I've traveled and stayed at many hotels and this was the best staff I have experienced. thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Staycation!

Posted May 26, 2015
I took advantage of a great deal for the W hotel at Times Square. Booked a Fantastic Suite for our family of 4. Loved the room! The living area was separated from the bedroom, our two children enjoyed their own TV and sleeping together on the sofa bed. The only thing was the noise, even if we were on the 31st floor, we could hear everything going on Times Square. But I knew that booking at the location we were in, all in all it still was a great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Outstanding location. Great experience. Very comfortable room.
3 out of 5
by A verified travelerfrom Nogent sur Marne

Mauvais rapport qualité prix

Posted May 24, 2015
Le standing attendu pour ce prix n'est pas du tout au rdv, les chambre sint tout juste correct. Je dirais que la propreté des chambres n'est pas irreprochables mais c'est qd même vivable...Globalement déçue
3 out of 5
by A verified traveler

Posted May 16, 2015
Overall not bad, but there's better for the Price Range
5 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Great location good atmosphere

Posted May 13, 2015
We've stayed many times and always have a great stay. The rooms might benefit from a refurb but still clean and comfortable. Can't beat the location!
3 out of 5
by A verified traveler

Posted May 12, 2015
The hotel oversold their properties I think the stuff trapped into changing my king-bed room reservation to a higher-floor 2 beds room, after I checked the 2 beds room and wanted to change back, they said they oversold properties.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in a great location!

Posted May 12, 2015
Pros: Great location in NYC!
Really enjoyed my stay in the spectacular King that had a very nice view of Times Square! Second stay at this hotel and I will definitely be staying here again in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Veracruz, México

Todo excelente!

Posted May 6, 2015
Pros: La ubicación y el personal.
Cons: Las instalaciones tal vez un poco para renovar pero nada urgente.
Location: Lo mejor de NYC está a 50 pasos del hotel!!!
El personal de la recepción súper atento, la habitación bastante cómoda y la ubicación inmejorable.