Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami Florida

it is the premier Hotel in Union Square

Posted Nov 17, 2014
Pros: A great vibe for anyone looking to experience that part of town
Cons: Hallways were a bit dowdy and felt like they could use an upgrade
The hotel has a nice ambiance and is fun to stay there. The bar is always busy and the service excellent. For someone not used to the hustle and bustle of New YORK it is a perfect place to stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Oct 6, 2014
Pros: Location
Location: Visited relatives.
Everything was excellent. Check-in and out was smooth and friendly. All staff were pleasant. Extended check-out by one hour without problem.
5 out of 5
Recommended
for Personal Event
by Jonathanfrom Boston

Great Stay - Convenient to NYU

Posted Aug 27, 2014 on Hotels.com
We stayed in a Corner Suite and loved it. Had plenty of space and room was neat and clean. Loved the soap and towels – I always love the little things.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY union sq.

Great Hotel

Posted Aug 25, 2014
Great hotel in the heart of Manhattan. Free upgrade to a super king room with a fab. view of Union Sq. Best hotel I have ever stayed in in NY.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

The staff that checked me into the hotel on thursd

Posted Aug 17, 2014
Pros: The location, the staff, the view from my hotel.
Cons: Nothing!
The staff that checked me into the hotel was exceptionally helpful. she went above and beyond to make my stay comfortable.
4 out of 5
Recommended
by Bellafrom California

Good Central location & Amazing Staff

Posted Aug 16, 2014 on Hotels.com
The staff here is just amazing. The W calls their service "whatever,whenever" and that basically true. I called and asked for all sorts of things and they did it with a smile in their face. The location of the hotel is great. The bottom line you cannot go wrong with the W. Of all the W hotels I have been in the room decor in this one was nice still but not my favorite. I would recommend staying here for the mere fact that for the price your going to get the best and most comfortable hotel experience.
3 out of 5
Recommended
by A verified traveler

Posted Aug 11, 2014 on Hotels.com
I was not impressed. The lounge was under construction, something that should have been noted while booking. Too much money for a room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth, Australia

Well located hotel, comfortable with obliging staf

Posted Aug 5, 2014
Pros: Location
Cons: It would be nice to have tea / coffee making facilities available
Location: God shopping locally, and excellent cafés also
Well situated for a comfortable stay in New York. Access to excellent cafés around Union Square and easy walking along Broadway to Time Square
1 out of 5
Recommended
by A verified traveler

NOISE NOISE NOISE,,, MOLD MOLD MOLD!!!!!!!!

Posted Aug 5, 2014 on Hotels.com
We booked the Cool Corner Suite and it was the noisiest room that I have ever stayed in. The room smelled like mold and mildew, and the shower tiles in the shower were molded…….The staff is young and naive and I was very disappointed………Will NEVER stay here again!!!!!!!!!!!!
5 out of 5
Recommended
for Business Travelers
by Beathomas88from Austin,Tx

Just what I needed!

Posted Jul 30, 2014 on Hotels.com
Was in a quick trip for work and so needed a comfortable clean room and found that and more at W union square. I usually want to stay in a funky hip hotel that's smaller but I didn't wanna mess around if it was a miss. The W is a solid choice and completely delivered. I wanna definitely stay here next time I go to NYC. Also this is a perfect location!