Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom washington DC


Posted Nov 29, 2014
Pros: Modern look
Cons: Pretty much everything.
Disappointing stay. When we booked the room we were told there will be a third (roll up) bed and that is why we booked a room at this hotel. There wasn't. The lady at the reception pretty much said it is what it is and they will give us free internet access instead. Wi-if did not work. Neither did the TV or the phone at the room. Complaining again, we got to change rooms. A bit better. Elevators did not work the night we spent there. Had to take service lifts. Was a joke - how many things did not work! Never again at this hotel.
5 out of 5
for Everyone
by A verified travelerfrom Miami Florida

it is the premier Hotel in Union Square

Posted Nov 17, 2014
Pros: A great vibe for anyone looking to experience that part of town
Cons: Hallways were a bit dowdy and felt like they could use an upgrade
The hotel has a nice ambiance and is fun to stay there. The bar is always busy and the service excellent. For someone not used to the hustle and bustle of New YORK it is a perfect place to stay
5 out of 5
for Everyone
by A verified traveler

Great location.

Posted Oct 6, 2014
Pros: Location
Location: Visited relatives.
Everything was excellent. Check-in and out was smooth and friendly. All staff were pleasant. Extended check-out by one hour without problem.
5 out of 5
for Families
by cmfrom Illinois

Close to family

Posted Sep 10, 2014 on Hotels.com
Fabulous place, design, convenience, and close to family residence.
5 out of 5
for Couples
by Jackfrom Berger

Posted Aug 29, 2014 on Hotels.com
We LOVE staying at the W Union Square. We did miss our favorite employee, Keith this time.
5 out of 5
for Personal Event
by Jonathanfrom Boston

Great Stay - Convenient to NYU

Posted Aug 27, 2014 on Hotels.com
We stayed in a Corner Suite and loved it. Had plenty of space and room was neat and clean. Loved the soap and towels – I always love the little things.
5 out of 5
for Everyone
by A verified travelerfrom NY union sq.

Great Hotel

Posted Aug 25, 2014
Great hotel in the heart of Manhattan. Free upgrade to a super king room with a fab. view of Union Sq. Best hotel I have ever stayed in in NY.
5 out of 5
for Everyone
by A verified travelerfrom New York

The staff that checked me into the hotel on thursd

Posted Aug 17, 2014
Pros: The location, the staff, the view from my hotel.
Cons: Nothing!
The staff that checked me into the hotel was exceptionally helpful. she went above and beyond to make my stay comfortable.
4 out of 5
by Bellafrom California

Good Central location & Amazing Staff

Posted Aug 16, 2014 on Hotels.com
The staff here is just amazing. The W calls their service "whatever,whenever" and that basically true. I called and asked for all sorts of things and they did it with a smile in their face. The location of the hotel is great. The bottom line you cannot go wrong with the W. Of all the W hotels I have been in the room decor in this one was nice still but not my favorite. I would recommend staying here for the mere fact that for the price your going to get the best and most comfortable hotel experience.
3 out of 5
by A verified traveler

Posted Aug 11, 2014 on Hotels.com
I was not impressed. The lounge was under construction, something that should have been noted while booking. Too much money for a room.