Ratings based on 367 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

Pleasant hotel close to Union Square

Posted Apr 8, 2015
Pros: Proximity to Union Square, cleanliness, nice sized, quiet room, perfect room temp (nice to be able to adjust the temp).
Cons: Upon check-in please give each guest instruction on elevator usage with key card. Also tell about hotel layout and amenities.
Location: Great location to Union Square and subway
Thrilled to receive an early, noon check in upon arrival! Disappointed that I wasn't given info about the hotel (Is there a restaurant? fitness facility? etc...) upon check-in---to include instruction on how to work the elevator with the room card (: After trying a couple of times to work the elevator to get to my room, a bell hop finally assisted me. During my stay I noticed 2 other guests with same problem! King room was good size and clean! Maid service to room was great. I used a delivery service for food 2 times. It was a bit strange to have security get involved. I had given the service instructions to call me from lobby upon arrival. Instead, security called us. First time we went to lobby, second time security escorted the delivery guy to our room. A bit awkward. I wasn't sure if I was supposed to tip the security personnel in addition to delivery service? Check out was quick and easy! Location of hotel was perfect for Union Square. There still is scaffolding encasing the outside of the hotel due to remodel. (Guess it will be completed in August 2015)However, there was no extra construction sounds. Thank you for a great stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Will return

Posted Mar 24, 2015
Pros: hotel itself, location
Cons: better quality sheets and towels
Location: union square
Perfect location centrally located and across the street from Union Square and subway. Hotel is fun, hip and elegant all at the same time. Staff is attentive and helpful. Only drawback were the sheets and towels, poor quality and scratchy
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
nice but didn't realize hotel was under construction.. room was a little claustrophobic as you look at a wall from window
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great hotel in great area

Posted Feb 21, 2015 on Hotels.com
Very comfortable stay.
3 out of 5
by A verified travelerfrom New York

Hotel Stay

Posted Feb 18, 2015
Pros: Convenient to restaurants, etc.
Cons: Better fluffy pillows and robe. The room could use a little more décor, very plain.
Location: Location is on Park Avenue South. Movie theaters, restaurants, shops, parks, bars were all nearby.
The check in was fine, but the room itself wasn't anything to write home about. The pillows were not comfortable, not to mention the bed. For the price you pay, you should at least have a fluffy bathrobe to wear. The robe was thin cotton. Nothing glamorous about the room. Very plain room, but the hotel is good if you want to stay in the vicinity.
5 out of 5
Recommended
for Families
by Elizabethfrom Galloway

Get Away

Posted Feb 15, 2015 on Hotels.com
Very Very Nice!!!!! Staff friendly and accommodating ... room beautiful!! Would definitely stay again!!
4 out of 5
Recommended
for Personal Event
by James Mfrom Chicago

Excellent Hotel in a Great Neighborhood.

Posted Feb 2, 2015 on Hotels.com
Excellent hotel in a great neighborhood. Windows could use more soundproofing and elevators should be faster. WiFi is free in the "Living Room" but $20 in the hotel rooms...unbelievable at $300 a night.
4 out of 5
Recommended
for Couples
by Edwardfrom New York

W Union Square

Posted Feb 2, 2015 on Hotels.com
Great location, excellent rooms, and good service with on-site amenities.
5 out of 5
Recommended
for Getaway With Friends
by jasonfrom Australia

"W" Rocks!

Posted Jan 29, 2015 on Hotels.com
What a wonderful weekend. Great pad,great location and the staff "Rock"! Thank you "W" See you again soon.
4 out of 5
Recommended
for Getaway With Friends
by Raymondfrom NYC

Great Hotel in a Great Location

Posted Jan 20, 2015 on Hotels.com
Excellent stay. Staff were great, and the location cannot be beaten in Manhattan. I was here for a wedding, and decided to stay overnight to avoid trains and cars after a fun reception at the hotel. It was worth every penny.