Ratings based on 2,013 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Québec

Déception!

Posted Dec 12, 2014
Nous avons bien apprécié la proximité du centre-ville, mais les chambres sont si petites, les salles de bains aussi... pas un hôtel de luxe. Le lobby annonce beaucoup plus, mais décevant au final.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SF

Great location and fun atmosphere!

Posted Dec 8, 2014
Great Manhatten location in the middle of every where you could want to visit!
Comment from Hotel Management
Dec 13, 2014 by Anna, Hotel Management
Hello Lisa and Jerry, Thanks for taking the time to post! We love our location in the heart of Midtown East, and I am glad that you do too! The energy at W is vibrant 24/7, and our guest really do enjoy it! When you are planning another trip to New York, please think of us again. You are always welcome! Thanks again for your review. We hope to see you soon! All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2014
Cons: The aircon/heater is pretty loud
Pretty nice hotel. Staff are really friendly and the location is pretty nice.
Comment from Hotel Management
Dec 13, 2014 by Anna, Hotel Management
Hello, Thanks for sharing your experience. I am sorry that you were disturbed by the air conditioning unit in your room. I wish we had been able to address the issue while you were with us. I appreciate your kind words about my team, and I look forward to sharing your feedback with them. We hope that you will consider our hotel again for your next trip to New York. We’d be happy to have you back. Thanks again for your post. We hope to see you again! All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria, BC

Good hotel in Mid-town Manhattan

Posted Dec 4, 2014
Pros: Location, price
Cons: More electrical outlets. Bathroom updates. Door to bathroom that closes. Music in lobby was extremely annoying.
Location: Close to Broadway and subway station. Decent restaurants - concierge recommended Belgian-style pub on 52nd, between Lexington & 2nd - very good food.
We had a 10-day stay at the W Lexington Ave in Manhattan. The hotel is in a good location - 5 blocks from Broadway area, 1 block from a subway station and good services and restaurants in the area. As with most Manhattan hotels, the room was fairly small (there was nowhere to store our suitcases), but comfortable.
Comment from Hotel Management
Dec 13, 2014 by Anna, Hotel Management
Hello Shelley, Thank you for your review and choosing us for your recent visit to New York. Please accept my apologies for your disappointment with our guestroom design. I appreciate your feedback, and I will be sharing your comments with my team. I am glad to hear though that you were comfortable at the hotel and took advantage of our great location! When you are planning another trip to the Big Apple, please think of us again. We’d love to welcome you back. Thanks again for your post! All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente

Posted Dec 3, 2014
Excelente ubicación , muy buen precio y un bar muy agradable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Thanksgiving weekend 2014

Posted Dec 2, 2014
Pros: Location, staff was very pleasant
Cons: add fans in bathroom, could have used a little more space but was only there two nights so wasn't terrible!
Location: everything! Location was great!! Dinner at Wollensky grill right down the block for dinner was delicious. Brandy's piano bar was a lot of fun
very small room compared to Ft. Lauderdale location, no pool/jacuzzi, no fan in bathroom (bizarre??)
Comment from Hotel Management
Dec 13, 2014 by Anna, Hotel Management
Hello Kay, Thanks for your comments and for joining us for the Thanksgiving holiday! I am so happy to hear that you enjoyed your interactions with our talent and explored around our Midtown neighborhood a bit. I do apologize though for your disappointment with your WC design, and I am sorry for any inconvenience this caused. You are always welcome at our hotel, so please join us again during your next trip to the city. Thanks again for your review. We hope to see you again soon! All the best, Anna M., General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Okay hotel for one night stay

Posted Dec 2, 2014
This was my first time staying over in New York and thank goodness it was just for one night in this hotel. There was no WOW factor for me. My stay wasn't warm and friendly but cold and ok. For the price that we paid I expected much more. No parking (only $65 valet), the wonderful room not do wonderful (the bed was so close to the wall where the tv was hanging you could barely walk pass), scary elevators and subpar cleaning of the bathroom (rust and mildew in the shower). This hotel was ok for a day but I wouldnt stay for more than that.
Comment from Hotel Management
Dec 13, 2014 by Anna, Hotel Management
Hello Erica, I appreciate you sharing your feedback with us. I am very disappointed to learn about your experience. I sincerely apologize for the unfriendly service you received and the cleanliness of your WC. It sounds like we were not able to exceed your expectations, and I’m truly sorry for that. This is not typical of our hotel, and I will be sharing your comments with my management team so they can address your concerns immediately. Please consider giving us another chance to WOW you and return again when you plan another trip to New York. We’d love to have you back and show you what we’re all about. Thanks again for your review. We hope to welcome you again. All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando, Fl

Beautiful hotel! Excellent staff!

Posted Dec 1, 2014
I had to write a review because this hotel is just that spectacular! The accommodations are stunning. The Christmas decor was so modern and complimented the swanky feel of the hotel perfectly. Room was very spacious. Concierge was amazing and helped me book the best restaurants and even a hard to get appointment for tea at the Anerican Girl Doll Store. The location is perfect. Highly recommend. I will be staying here again.
Comment from Hotel Management
Dec 4, 2014 by Anna, Hotel Management
Hello ASE, Thanks so much for taking the time to write such a kind review! I love to hear about our guests’ experiences, and I am so happy that you enjoyed the hotel and your interactions with our talent. I am looking forward to sharing your comments with our Concierge team and the entire hotel as a reminder of what we do best! Please think of us again when you are planning another trip to New York. Happy Holidays, and we hope to welcome you back. Thanks again for your post. All the best, Anna M., General Manager
2 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Many HVAC Troubles

Posted Dec 1, 2014
All the building had troubles with the air conditioning sistem. We had one hot day in Ny and the building was not prepared to fix the problem.
Comment from Hotel Management
Dec 4, 2014 by Anna, Hotel Management
Hello Victor, Thanks for your review. My apologies for the challenges you encountered with the air conditioning unit in your room. We were prepped for cold weather and needed to refill our cooling tower. I am sincerely sorry for any inconvenience this caused. As this is not typical of our hotel, I hope that you will consider giving us a second chance at welcoming you back. Thanks again for your feedback. We hope to see you again. All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Huddersfield, West Yorkshire.

Great location.

Posted Nov 29, 2014
Really enjoyed our stay. Within walking distance to Time Square. No complaints.
Comment from Hotel Management
Dec 4, 2014 by Anna, Hotel Management
Hello Sam, Thanks for sharing your experience! I’m delighted that you enjoyed your stay. We love our location in the heart of Midtown East as it provides easy access to all the attractions in New York. I hope you had the chance to explore around our neighborhood as well. We hope that you will return again soon – we’d love to have you back any time! Thanks again for your feedback. All the best, Anna M., General Manager