Ratings based on 1,592 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to midtown

Posted Aug 13, 2014
Expedia is very helpful for our travel and find the cheaper price hotel and flight tickets. I will recommend it to my friends. This trip is wonderful for us.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Stylish and affordable

Posted Aug 11, 2014
Pros: Everything looked and smelled stylish and neat.
Cons: The "Munchie Bar" in the room (snacks) kept billing me for items I didn't take, and should be removed as it detracts from an otherwise flawless hotel.
Location: Great restaurants within a block, and easy walking distance of the Subway (6 and E lines).
Everything about this Lexington Avenue hotel is functional, stylish and appealing. The rooms -- whilst reported as small by some -- are of an ample size, with a comfortable bed and a beautiful bathroom.
Comment from Hotel Management
Aug 16, 2014 by Anna, Hotel Management
Thanks for your feedback. I am glad to hear that you enjoyed the design of our hotel and were comfortable in your guestroom! Our Munchie Bar is motion-censored, and I apologize that you were not informed of this during your stay. Thanks again for your post. We hope to see you again soon at W New York! All the best, Anna M. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

We love it and will come back!

Posted Aug 11, 2014
Pros: Room cleanliness, hotel's location, the staff.
We stayed at W Midtown for 3 nights, all the staff including the cleaning lady was very nice and helpful. Our room is kind of small, considering for the price we pay however it is understandable since you are in New York. Our room was in the 3rd floor, the outside view were nice however I wish we were put in a higher floor since we can hear the traffic and people talking at night. The hotel location itself was perfect, 2 subway lines close by and lots of place to eat as well. Overall, it was a nice experience and we would definitely choose W again for our next visit.
Comment from Hotel Management
Aug 16, 2014 by Anna, Hotel Management
Thanks for your review. I’m very happy to hear that you enjoyed your guestroom and your interactions with our talent; however, I do apologize for the noise disturbances you encountered. We do have a variety of guestroom types we offer to guests, and any one on our team is happy to help you find the best room for your needs. Thanks again for your feedback. We hope to welcome you back again soon! All the best, Anna M. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NY,NY

Girlfriend's B-day

Posted Aug 10, 2014
Pros: Location & cleanness
Cons: N/A
Location: Peaceful
The hotel was what I expected, very clean & nice. In a great location, not to busy. Wanted a quite peaceful time with my special girl for her birthday. And I got it here, friendly employees what helped to make our stay great.
Comment from Hotel Management
Aug 16, 2014 by Anna, Hotel Management
Thanks for your great review! We love to help our guests celebrate a special occasion, and I am so happy to hear that you and your girlfriend enjoyed your NYC escape with us. I can’t wait to share your feedback with our team. Please think of us again when you are planning your next trip. We look forward to seeing you again soon at W New York! All the best, Anna M. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close nice location.

Posted Aug 6, 2014
Pros: staff
Small room for 2 people. AC broke the first night but staff very accommodating and helpful. Very happy overall.
Comment from Hotel Management
Aug 16, 2014 by Anna, Hotel Management
Thanks for sharing your feedback on your recent W experience. My sincerest apologies for your disappointment with your guestroom size and the maintenance challenges you encountered with your air conditioning unit. I do appreciate your kind words about are talent, and I am happy that we were able to resolve the issue. I’ll be sure to share your comments with my team. Thanks again for your post. We hope to see you again soon! All the best, Anna M. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from newcastle upon tyne, UK

Great hotel in close proximity to attractions.

Posted Aug 6, 2014
Pros: Clean room, modern decor, friendly staff, safe due to card required for lift access to rooms.
Cons: Free wifi in rooms instead of just downstairs, room size.
Location: Great location, close to saks, rockerfella centre, times sq (just naming a few)
Great, nothing to fault apart from the rooms are tiny but didn't bother us too much as we were hardly in it.
Comment from Hotel Management
Aug 16, 2014 by Anna, Hotel Management
Thanks for your post. I’m delighted to hear that you enjoyed your stay and your interactions with our talent. Our location in the heart of Manhattan definitely allows our guests to experience all that the Big Apple has to offer! Thanks again for your review. We hope to welcome you back again soon. All the best, Anna M. General Manager
3 out of 5
by A verified traveler from New Zealand

Average for the cost

Posted Aug 5, 2014
Nothing about this experience stood out. The Hotel was just a base of operations while trekking around Manhattan. It was comfortable and clean and little more. It wasnt the oasis from the frenetic energy of Manhattan I hoped for and because of this I thought it overpriced.
Comment from Hotel Management
Aug 12, 2014 by Anna, Hotel Management
Thank you for you review. While I am happy to hear you found our hotel to be clean and comfortable, I must apologize for your disappointment in your stay. We appreciate your feedback, and I will share your comments with my team so they can take a closer look at your concerns. Thanks again for your post. We hope to welcome you back again soon. – Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Great location in the City!

Posted Aug 5, 2014
This hotel is well-situated in mid-town Manhattan close to the 51st St Subway stop. Great location! Rooms are tiny (probably average for NY standards), but well thought out and stylishly decorated in a modern style. I felt the noise level was minimal, amenities were above average (gym, spa, etc) and the staff very nice. I would definitely stay again:)
Comment from Hotel Management
Aug 12, 2014 by Anna, Hotel Management
Thanks for your feedback. I’m glad to hear that you enjoyed our hotel amenities and your interactions with our talent. I’ll be sure to share your comments with my team. Thanks again for your review. We look forward to seeing you again soon! – Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Posted Aug 4, 2014
Stayed one night. Easy to find. Had breakfast which was good. My wife thought the room was small, but I told her that it was standard for Manhattan, especially for the price of the room. All-in-all very good and I would return.
Comment from Hotel Management
Aug 12, 2014 by Anna, Hotel Management
Thanks for sharing your feedback on your most recent stay with us. I’m so happy to hear that you and your wife enjoyed your stay and had the opportunity to experience our HeartBeat restaurant. We do hope to welcome you both back again soon. Thanks again for your review! -- Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami,FL.

Great hotel just a few blocks from Times Square.

Posted Aug 3, 2014
Pros: The hotel overall was pretty modern and the rooms were up to date in design and comfort.
Cons: The rooms are mostly small is size or space but that's typical for New York.
Location: Grand Central station is only a few blocks away so getting around is easy.My wife and I took one train the the Bronx to see the Yankees play.
First time in NY couldn't have been better planned,this hotel is just a few blocks from all the major attractions.I checked that there is another W Hotel in Times Square but seemed to busy and loud to try and get your sleep not a problem here.The staff was very friendly and helpful.Central park is just north of the hotel and if traveling in a car rental the FDR causeway is just 3 blocks east of you.The wife and I will definitely be staying on our next vacation at a W Hotel to whichever big city we travel.
Comment from Hotel Management
Aug 9, 2014 by Anna, Hotel Management
Thanks for your post and choosing us to help you mark your first trip to New York! I am delighted to hear that you and your wife enjoyed our hotel and found our stay to be accommodating. I’m looking forward to sharing your feedback with our entire team! Thanks again for your review. We hope to welcome you and your wife back again soon! – Anna M., General Manager