Ratings based on 1,681 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom Maryland

Hotel that delivers on location & comfort

Posted Nov 21, 2014
Pros: In the middle of everything we needed to access - MOMA, Rockefeller Center, Broadway.
Cons: Not to be a princess, but the feather pillows were so plush that I woke with a stiff neck. I must be getting old! More supportive pillow.
Great location. Took a cab from Penn Station and walked the rest of our time there. Helpful, friendly, knowledgeable staff including concierge and doorman who were sincere and welcoming to my 10 year old daughter. Cozy, clean and comfortable room. Touches like warm cider available in the hotel lobby, comfortable robes and not one but 2 friendly concierge staff.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SP Brazil

Nice hotel terrible bathroom

Posted Nov 18, 2014
Pros: Location
Cons: Size of bathroom
Location: Ok
Bathroom too small for a Wonderful room! Nice location and the hotel is fancy. Bar is also inviting and entertaining.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Time Square and Transportation

Posted Nov 18, 2014
Our experience in New York was great. We saw alot of sights but much more to see
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Accommodations!!

Posted Nov 17, 2014
Beautiful, clean, modern hotel. Centrally located, only two blocks to subway. Very friendly, helpful concierge, we checked with them each day before leaving the hotel to confirm directions etc. Lounge is comfortable, very clean and welcoming, bar is at one end but large sitting area with fireplace too.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Nov 17, 2014
Overall it was a nice place. A little tight in room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located hotel

Posted Nov 7, 2014
Good location-easy to walk to all the shops on 5th, Central Park, subway stations to get down town. Concierge was amazing-really helpful, happy to book things/advise where appropriate. Staff on reception were a little brisk and not particularly welcoming which was a shame as everyone else in hotel was!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good in general but small rooms

Posted Nov 5, 2014
The general Facilities where good but the first room was very small and terribly laid out with the tv perpendicular to the bed and an unusable closet due to the safe placement. The second room was much better, but still small and a bit ackward. Thanks
2 out of 5
by A verified travelerfrom YUL

First time and the last time at a W

Posted Nov 4, 2014
Pros: nothing
Cons: everything
Location: walkable distance to central park and to shop on 5th and Madisson.
Room was super small. Expected for NYC but still. We were told we had been upgraded.... would not want to see what the room we booked actually looked liked. The room was dirty. Carpet all over and the light switches were filty you didn't want to touch them. Complementary water is one for the 1st night it seems and in 2014 I can't beleive that 400$ a night hotels still charge 15$ for WiFi.
Comment from Hotel Management
Nov 11, 2014 by Anna, Hotel Management
Hello, Thanks for sharing your feedback. I’m disappointed to hear about the cleanliness of your room. This is not typical of our hotel, and I’m sorry these issues weren't addressed before you arrived. I’ll be sharing your comments with my Director of Style so he can follow up with his team immediately. Additionally, we offer complimentary internet in our Living Room, and I apologize that you weren't informed earlier of this. I hope that you will give us another chance to WOW you and stay again during your next trip to New York. Thanks again for bringing this to my attention. We hope to welcome you back. All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2014
Great location right next to the Subway and close to shopping and shows. Hotel staff was very kind and accommodating. Highly recommend.
Comment from Hotel Management
Nov 4, 2014 by Anna, Hotel Management
Hello Laurie, Thank you for your post and your kind words about our hotel. It makes me happy to hear that my team took care of you during your visit! Sounds like you had the opportunity to explore NYC as well. We’d love to welcome you back any time, so please think of us again when you are planning another trip. Thanks again for your post. We hope to see you again! All the best, Anna M., General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Oct 31, 2014
Cons: need double glazed windows - too noisy!!
Location: Opposite the Waldorf, closeby to Rockerfeller Centre, Grand Central and I could see the Chrysler Building from the hotel!
I was staying in New York with a two other friends and they booked the Hampton Inn Suites in Time Square for the 2 nights that we were together. that hotel was away from the crowds and though basic, was actually quite impressive. I then chose the W as I was on my own and wanted somewhere closeby. In terms of getting away from the millions of tourists, this hotel's location was actually really good. Closeby to Rockerfeller Centre, Grand Central and I could see the Chrysler Building from the hotel! the only bad thing I would say, are the thin windows. Though I was on the 15th floor, I could still hear the traffic outside, and probably only got one full nights sleep there, out of 3. if they don't invest in double glazing, I recommend they do! I did get 2 free complimentary drinks, which was a nice touch and the staff there were nice.
Comment from Hotel Management
Nov 4, 2014 by Anna, Hotel Management
Hello, Thank you for sharing your feedback and choosing us for the second part of your NYC trip. Please accept my apologies for the noise disturbances you encountered. I am sincerely sorry that you were not able to rest comfortably. I truly appreciate your kind words about my talent! They were more than happy to provide you with complimentary SIP tickets, and I hope that you were able to indulge in some delicious cocktails at Oasis. We hope that you will visit again during your next trip to New York. Thanks again for your post! All the best, Anna M., General Manager