Ratings based on 2,113 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Tiny room and disappointing cleaniness

Posted Apr 16, 2015
Pros: None
Location: Near by Grand Station
the smallest hotel room I've ever lived. there were even trash left by last customers in our room's trash bin. I usually not writing comments, but please, don't live here. Worst W ever. You can hear every sound from rooms near you at night, seriously.
4 out of 5
Recommended
for Everyone
by A verified traveler

Prime Lexington Ave Hotel

Posted Apr 14, 2015
Pros: Comfort of room
Cons: Hotel Staff could be one warmer. Currently efficient but not cozy.
Location: Lexington Ave - enough said
With so many hotels crammed together on Lexington Ave it is hard to choose. Some are better than others. W is one of the better ones.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico df

Hotel en perfecta ubicacion para conocer NYC

Posted Apr 7, 2015
Una gran experiencia requiere de un buen descanso y lo puedes encontrar en W New York
2 out of 5
by A verified travelerfrom new york

Posted Apr 6, 2015
Dissapointed with the room overall. The pictures gave me a different impression.
Comment from Hotel Management
Apr 8, 2015 by Anna, Hotel Management
Hello, Thank you for your post. I’m sorry to hear about your disappointment with your guestroom during your stay. I apologize that we were not able to exceed your expectations for this visit. We have many different types of rooms and suites available at our hotel, and I hope that you will give us a second chance and choose us again for your next trip. I am sure we can find a room that will best suit your needs. Thanks again for your review. We hope to see you again soon. All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom miami florida

Great experience

Posted Mar 30, 2015
Awesome hotel. It's close to Central Park and theaters. Walk away from subway
Comment from Hotel Management
Apr 2, 2015 by Anna, Hotel Management
Hello Gladys, Thanks for your great review! I am glad that you enjoyed your NYC escape. Sounds like you took advantage of our great location in the heart of Manhattan. We have easy access to shopping, restaurants, and tourist attractions! I hope you’ll think of us again the next time you are visiting New York. We’d love to welcome you back! Thanks again for your feedback. All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Pros: the staff was very courteous and helpful
Cons: its a typical nyc hotel, it has small rooms which really can't be changed
Location: good location.
over all a good experience, got a very good deal on expedia which allowed us to stay at this hotel
Comment from Hotel Management
Apr 2, 2015 by Anna, Hotel Management
Hello, Thank you for taking the time to post. I am delighted to learn that you enjoyed your W New York experience! Our team takes great pride in providing memorable service for all of our guests, and we were more than happy to have you during your time in the Big Apple. When you are planning another trip, please consider staying again. Thanks again for your feedback. We hope to see you again soon. All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Beautiful hotel- lots of amenities - central location. Lots to do in the hotel itself.
Comment from Hotel Management
Apr 2, 2015 by Anna, Hotel Management
Hello, Thanks for your feedback! I truly appreciate the kind words about our hotel. Sounds like you had the chance to take advantage of many of our facilities, and I hope that you stopped by our Living Room for some delicious cocktails! The W New York energy is lively and vibrant, and we are glad you had the chance to experience it. You are always welcome at our hotel, and we’d love to see you again during your next trip. Thanks again for your post! All the best, Anna M., General Manager
2 out of 5
by A verified traveler

Inexplicably poor

Posted Mar 30, 2015
The W New York Midtown did not meet my basic expectations for a Starwood property. 3PM checkin was unapologetically delayed nearly two hours. The room was poorly cleaned. Furniture had severe signs of wear and tear. A con artist was allowed to wander freely in the bar area harassing guests with a quiet shake down for spare change. Dishes were left for hours outside other guests room without being picked up by service staff. Overall just an inexplicably poor experience. Not at all representative of other SPG properties.
Comment from Hotel Management
Apr 2, 2015 by Anna, Hotel Management
Hello, Thank you for posting about your stay. I am very disappointed to read about your visit, and I am very sorry for your check-in experience, the condition of your guestroom, and your experience in our Living Room. This is certainly not typical of our hotel, and I regret that this happened to you. I’ll be sharing your comments with my management team so they can look into your concerns. Thank you again for bringing this to our attention. I hope that you may consider giving us a second chance and stay again during another trip. We’d love another opportunity to show you a WOW experience. We hope to welcome you back again. All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Excellent

Posted Mar 30, 2015
Pros: I enjoyed everything about this hotel. The staff at the check in desk was very nice. They even let us check out at 2pm.
Cons: Well you can't take away the noise of NYC but presently there is nothing I would change.
Location: Near everything, excellent location.
You get what you pay for and the W on Lexington Ave. in NYC was no exception. It was more than I expected .
Comment from Hotel Management
Apr 2, 2015 by Anna, Hotel Management
Hello Miguel, Thanks so much for sharing your review! I am so happy to hear that we were able to exceed your expectations. Our team takes great pride in our and hotel and loves to help our guests have memorable experiences during their visits. We hope that you will choose us again for your next NYC escape. Thanks again for your post. We look forward to welcoming you back! All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and property

Posted Mar 25, 2015
This was my second stay at this property. It was consistently good both times. Room is a little small, but overall quite stylish and nice. I would stay here again. Love the great location.
Comment from Hotel Management
Mar 30, 2015 by Anna, Hotel Management
Hello Philip, Thanks so much for choosing us again for your last trip to New York! I’m glad to hear that you had another great visit. We do have many different room types available, and I encourage you to reach out to us before your next stay so that we can help you find the room most comfortable for you. Thanks again for your post. We look forward to welcoming you back soon! All the best, Anna M., General Manager