Ratings based on 2,045 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Glasgow, Scotland

Good location, friendly staff.

Posted Jan 19, 2015
Pros: Great location. Friendly staff. Bar within the hotel.
Cons: Free wifi in rooms. Remove one hour limit on free wifi in the lobby. Cheaper breakfast.
Location: Approx 15 minute walk to Times Square. 10 minute walk to fifth avenue / Rockefeller Centre.
Stayed at the W for 5 nights in January 2015. The staff were great, very friendly and would do their upmost to help you especially at the help desk. They would book tickets & organise activities for you, though there was an additional cost. We were supposed to have had a free upgrade to a room with a view but to be honest we could see nothing but the building across from us. We had a 'cosy room', which was a perfect size. Bed was comfortable and bathroom small but adequate with a good power shower. The hotel provided Bliss Products for free in the room - shampoo, conditioner, shower gel, face wash & body butter, which were all great. The only bad thing I could say about the room was that you had to pay for any good films/programs on TV. We had breakfast in the hotel a couple of the days which was nice, large portions but rather expensive. Wouldn't really say it was worth money - approx $80 for two of us. The bar within the hotel lobby was lovely, good drinks menu & some bar snacks. Two minor issues that we found - no free wifi in the room, cost $15 per day, though there was free wifi in the lobby but that was limited to one hour per day. I had also asked at reception if they could print tickets for me & directed me to their business centre to do it myself. However, the business centre charged approx $6 to use the internet for 15 minutes and then a further $2 (approx) per sheet printed. The hotel has a great location & we would go back.
Comment from Hotel Management
Jan 21, 2015 by Anna, Hotel Management
Hello Nicole, Thank you for your review and choosing to stay with us earlier this month. I’m delighted to hear that you enjoyed your stay and were comfortable; however, I’m sorry that we were not able to provide you with a complimentary upgrade as promised. We’d be happy to look into an upgrade if you decide to return. Additionally, I truly appreciate your kind words about my talent. We have a great team, and they are the greatest asset of the hotel! We’d love for you to stay again during your next trip to New York – you are welcome any time! Thanks again for your post. We look forward to seeing you soon! All the best, Anna M., General Manager
4 out of 5
by A verified travelerfrom NH

Nice hotel but....

Posted Jan 17, 2015
The relentless euro-beat music everywhere is getting old
Comment from Hotel Management
Jan 21, 2015 by Anna, Hotel Management
Hello Chester, Thanks for taking the time to post. I appreciate your feedback about our music, and I’m sorry that you didn’t enjoy it. The scene at W New York is lively, vibrant, and ever-evolving, so I hope you will consider us for your next visit to New York. We’d love to see you again. Thanks again for your comments. We hope to welcome you back. All the best, Anna M., General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Va

Great Loacation

Posted Jan 13, 2015
Pros: The service is great
Cons: rooms needs to be larger
This hotel has a very good location and the service is great, the only problem is the small rooms, you can heard everything from the other rooms next to it.
Comment from Hotel Management
Jan 19, 2015 by Anna, Hotel Management
Hello Javicho, Thanks for your review. While I’m happy to hear that you enjoyed our Midtown east location and your interactions with our talent, I’m very sorry for your disappointment with your guestroom size. I apologize if you were not able to rest comfortably and for any inconvenience this may have caused. We have a variety of room types and suites available at our hotel, and I hope that you will consider giving us another chance and stay again for your next trip to New York. You are always welcome. Thanks again for your post. We hope to see you again. All the best, Anna M., General Manager
2 out of 5
by A verified travelerfrom WAshington, DC

Disappointing W hotel- more of a college dorm

Posted Jan 12, 2015
Pros: Nothing
Stayed for one night - Saturday into Sunday. The hotel was incredibly noisy and full of younger adults hogging the elevators, drunk and acting obnoxiously. Hotel room was not the cleanest...sheets had black marks on them and the air vents were dirty. I paid for a spectacular queen room and was given a smaller room. I would not recommend this hotel to anyone. I am disappointed as I could have stayed at the Kitano on Park Avenue for the same price.
Comment from Hotel Management
Jan 19, 2015 by Anna, Hotel Management
Hello Dee, Thanks for sharing your feedback and choosing us for your stay. It sounds like we were not able to exceed your expectations, and I apologize for that. I am sorry if the noise disturbances you encountered and your cleanliness concerns prevented you from resting comfortably. This is certainly not the experience we want to provide our guests, and again, our apologies. We’d love to welcome you back again, and we hope that you will give us another try for your next visit to New York. Thanks for your post. We hope to see you again. All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SA, Tx

Nice Hotel !

Posted Jan 10, 2015
Pros: Nice hotel with nice staff
Location: Easy access to many restaurants, shops and attractions
Great comfortable rooms and very nice staff made it a great trip
Comment from Hotel Management
Jan 14, 2015 by Anna, Hotel Management
Hello VC, Thanks for taking the time to review your recent stay at W New York. I’m delighted to learn that you enjoyed your visit and were comfortable. I am most pleased, however, that you had a great experience with our talent. We are lucky to have a great team here and are always happy to assist our guests in anyway. We hope you will think of us again when you are planning another trip to the Big Apple. We’d love to welcome you back! Thanks again for your post. We hope to see you soon! All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Super Lage - Super Hotel - Super Modern

Posted Jan 6, 2015
Das Hotel hat alles was man braucht, ist modern und liegt super Zentral. Sehr gutes und freundliches personal.
4 out of 5
by A verified travelerfrom L

Almost but not good enough

Posted Jan 5, 2015
Great ambience in the lobby is overshadowed by cramped elevators. The on demand movie signal worked only intermittently while the bathroom fan was noisy and unable to shut off. Poor room lighting and overall tired look for a W Hotel. Really expected better.
Comment from Hotel Management
Jan 9, 2015 by Anna, Hotel Management
Hello Ed, Thank you for your post. While I’m glad to hear that you enjoyed our Living Room, I’m very sorry for the maintenance challenges you encountered in your guestroom. I know that this is not what you expect when you come to rest and relax with us, and I wish we had been able to address these issues before your arrival. Please rest assured that I have shared your comments with our Director of Engineering so he can follow up. I hope that you will consider giving us another chance and stay again during your next trip to New York. We would love the opportunity to welcome you back. Thanks again for your review. We hope to see you again. All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom torino

Bell'albergo a 2 passi dal centro!Ottima posizione

Posted Jan 5, 2015
Pros: Posizione
Cons: Wifi non è gratuito, letto matrimoniale un po' stretto
Location: Una posizione ottima; vicino al Rockfeller center, Saint Patrick Cattedral, quinta strada, central parc,time square, grand Central.
Personale gentile, camere pulite, bell'albergo Ottimo rapporto qualità prezzo
4 out of 5
Recommended
for Everyone
by A verified traveler

Trendiges Hotel in Manhattan

Posted Jan 1, 2015
Pros: Das Hotel war sehr sauber und der Service spitze. Zudem kam die super Lage des Hotels, es war sehr viel zu Fuß erreichbar.
Cons: Einzig die Aussicht aus dem Hotelzimmer war nicht sehr berauschend, da der Blick auf die neben an liegende Baustelle viel.
Location: Super Lage nur ein paar Blocks vom Rockefeller Center, Times Square und Centralpark entfernt,
Super Hotel würde ich jederzeit weiterempfehlen und erneut buchen.
3 out of 5
by A verified travelerfrom Los Angeles

Very small rooms even for New York

Posted Dec 31, 2014
Pros: location maybe but still not the best choice
I'm always trying to stay at W in other cities, but this one was so different. Rooms are too small including bad, bathroom is good for small dog, not for people :) and waiting line on elevators is insane
Comment from Hotel Management
Jan 2, 2015 by Anna, Hotel Management
Hello Alex, Thanks for your review and giving our W a chance during your last trip to New York. My sincerest apologies for your disappointment with your guestroom. I’m very sorry to learn that you were not able to rest comfortably. I must also apologize for any delays you experienced with our lifts. Please rest assured that I’ll be sharing your comments with our Engineering team so they can follow-up immediately. Thanks again for your post. I do hope you will consider giving us another chance and stay again during your next trip so we can WOW you. We hope to have the opportunity to welcome you back again. All the best, Anna M., General Manager