Ratings based on 1,647 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel close to Times Square

Posted Oct 15, 2014
The hotel was great. It was clean and Modern. It had a hip feel to it which was good! Although we didn't visit the Hitel bar, it looked and seemed very outgoing. Everyone at the bar was dressed up to impress. We went to New York as tourist and hardly spent any time at the hotel. We only slept and freshened up at the Hotel. I loved that it was Walking distance to Times Square. Maybe about 5-6 blocks. We stayed in a standard room with a queen size bed. The room itself is small but okay for 2 persons. New York was great!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Very nice hotel

Posted Oct 15, 2014
I have to admit I never expected much from a hotel I had never heard of before booking it and was surprised that W did a great job with this hotel clean, modern and professional all come to mind.
Comment from Hotel Management
Oct 18, 2014 by Anna, Hotel Management
Hello John, Thanks for your kind words! We’re appreciative that you gave us the opportunity to welcome you to W New York, and we’re so happy that you enjoyed your stay! We’d love to have you again any time, and please think of us during your next trip to New York. Thanks again for your post. Hope to see you again! All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location and staff

Posted Oct 12, 2014
Pros: The attitude of the staff is a standout at this hotel. Nothing it too much trouble. All done with a smile.
Cons: Assistance to find a seat in Whiskey Blue!
Location: Radio City Music Hall, Times Square, Rockefeller Centre, Bloomingdales, St Patrick's Cathedral Easy walk to Penn St Station and Central Park.
The attitude of the staff is a standout at this hotel. Nothing it too much trouble. From an early check in of bags, calm approach when my Aussie credit card wouldn't process, complimentary drink to ease me into my stay, shopping suggestions, attentive bar staff in Oasis, easy and friendly checkout, help disposing of last minute shopping bags from the lobby. Also found great coffee at Gregory's Coffee E55th Street between Madison and 5th Ave.
Comment from Hotel Management
Oct 16, 2014 by Anna, Hotel Management
Hello Suzanne, Wow!! Thanks so much for your great review. Its music to my ears to hear about your experience! We have one of the best teams in the city, and they are happy to help with WHATEVER/WHENEVER! I am very happy that you enjoyed your stay and time in New York City. We do hope to see you again at W New York – we’d be happy to welcome you back! Thanks again for your post! All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great vibe in the hotel

Posted Oct 10, 2014
Great vibe in the hotel, excellent location for eating out. Shopping on 5th is so easy from this location. Easy subway access for 456 and ace lines. Concierge are excellent at their job. Ess bagel has some of the best bagels in the city!!
Comment from Hotel Management
Oct 16, 2014 by Anna, Hotel Management
Hello Callum, Wow! Thanks for your great feedback. I’m so happy that you had a great experience with our Concierge team! They are very resourceful and “in-the-know” for all things New York! It sounds like you were able to explore our neighborhood as well – I’m glad to hear it! We would love to welcome you back any time, and please think of us again for your next trip. Thanks again for your post. We hope to see you again! All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2014
Wonderful Hotel close to everything. Staff was great. Room was perfect and extremely clean. Highly recommended in Mid-Town New York City
Comment from Hotel Management
Oct 12, 2014 by Anna, Hotel Management
Hello, Thanks so much for your great review! I’m happy to hear that you enjoyed your interactions with our talent and were able to rest comfortably in your room. I’m looking forward to sharing your feedback with our team! We’d be happy to welcome you back any time, so please think of us again when you are planning another trip to New York. Thanks again for your post. We look forward to welcoming you back to W New York! All the best, Anna M., General Manager
3 out of 5
by A verified traveler

Nice but not all that

Posted Oct 7, 2014
Couldn't get over the dirty sheets- enough said....
Comment from Hotel Management
Oct 12, 2014 by Anna, Hotel Management
Hello K, Thanks for your feedback. I’m very sorry to hear about the cleanliness of your guestroom during your stay. This is not typical of our hotel, and I’m disappointed that this happened to you. I will be sharing your feedback with my team so we can address this issue immediately. Please consider giving us another chance and allow us the opportunity to WOW you. Thanks again for your post. We hope to make your next W experience better. All the best, Anna M., General Manager
5 out of 5
Recommended
for Other
by A verified traveler from pittsburgh

Sweet deal

Posted Oct 6, 2014
Pros: Staff was approachable and cheerful. Rooms were clean tidy.
Location: Everything a weekend shopping tourist would want.
Great service, clean quiet even on Lex and the fifth floor. Stay in New York often. Would recommend it for any midtown experience.
Comment from Hotel Management
Oct 12, 2014 by Anna, Hotel Management
Hello J, Thanks so much for taking the time to share your feedback on your recent visit. We are happy you chose to stay with us, and I’m glad to hear that our team helped you feel comfortable and at home during your stay. We are here to help with WHATEVER/WHENEVER! Please think of us again when you are planning another trip to New York. Thanks again for your review. We hope to see you again soon! All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Very nice hotel

Posted Oct 6, 2014
We were upgraded to a suite upon arraival bc our room we booked wasn't available . They also gave us two free drink coupons. Everyone so friendly. I'd go again
Comment from Hotel Management
Oct 12, 2014 by Anna, Hotel Management
Hello Sammie, Thanks for your post! We were more than happy to upgrade you to a suite and provide you with SIP tickets to help you enjoy your W New York experience! I appreciate your kind words about our talent as well. They are the best part of the hotel. Please consider us again for your next visit – we’d love to welcome you back! Thanks again for your feedback. We look forward to seeing you again! All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Convenient location for midtown Manhattan

Posted Sep 29, 2014
Pros: location-staff
Cons: hallways are dimly lighted
Very convenient location for attending our event at St. Patrick's Cathedral-UN meeting caused some confusion because of street closings around the Waldorf Astoria hotel--hotel staff very accommodating.
Comment from Hotel Management
Oct 7, 2014 by Anna, Hotel Management
Hello Daniel, Thank you for your review and choosing us for your recent visit to New York! I’m glad you were able to take advantage for our great location in the heart of Manhattan; however, I apologize for any inconvenience that the added security for UNGA caused. I also appreciate your kind words about our talent. We have a great team at our hotel, and we would be happy to welcome you back anytime! Please think of us again for your next visit. Thanks again for your post. We hope to see you soon! All the best, Anna M. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Just another NYC Hotel

Posted Sep 22, 2014
Hotel is decent, but does not compare to other W hotels I have stayed at. Like the one in Scottsdale, AZ or the one in Miami, FL
Comment from Hotel Management
Sep 26, 2014 by Anna, Hotel Management
Hello, Thanks for your feedback. Sounds like you have had the opportunity to experience our sister W properties, and we appreciate that you chose to stay with us during your recent visit to New York. Our goal is to provide our guests with memorable experience and a stylish oasis in the heart of Manhattan, and I apologize that we did not exceed your expectations. We hope you will consider us for your next trip to the city as we’d love to welcome you back anytime. Thanks again for your post. We hope to see you soon. All the best, Anna M. General Manager