Ratings based on 1,619 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Very poor service an old favilities

Posted Sep 14, 2014
Very poor service, everywhere front desk, cleaning staff, bellman , manager
2 out of 5
by A verified traveler from Denver

Not worth the money

Posted Sep 11, 2014
Pros: The personal care products were great.
Cons: Remove maid carts from hall, close the door to overcrowded maid closet. Make the bathroom at least 6 inches bigger.
Location: Good location for food and entertainment
We paid extra for a larger room, I understand that rooms are small in NYC. The toilet in the tiny bathroom is so close to the shower that it is virtually unusable. The hall was too small to get into your room (around the maid cart that was there day and night). They could do a better job cleaning the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2014
Compared to other hotels I've stayed at, the cozy room, is very small. But, after the first night you get use to it. Good for two people. $6-$8 cab ride to Times Square, $20 ride to Battery Park, $15 to Chelsea area. $6-$10 to the Murray hill area. All costs depend on the time of day, obviously. Short walk to Essa Bagels, convenience store, Grand Terminal, gyro food stand around the corner, busy intersection though.
1 out of 5
by A verified traveler from NJ

Very rude staffs

Posted Sep 11, 2014
Pros: price only
Cons: staff's behavior
Location: location is okay.walkable distance to no.6 subway only.
Everything was worse than expected. I'm not talking about the size/condition of the room... that i didn't expect anything so it's ok. but staffs would respond very slowly to our needs that i had to make more than 2 calls, and they were very RUDE! That attitude,, i did not expect from starwood hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
Room served its purpose, but it is typical NYC small. You need to store your luggage in the closet to avoid tripping over it. Didn't have any interaction with the staff, so I can't comment on that. Nice central location to get around to just about any place that you need to.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
I arrived at the hotel at 12:00pm. Check in was pleasant, quick, and my room was ready for me. The room was a good size and clean. I had drinks and food at the hotel bar...bartenders were friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Nice centrally located hotel with great service

Posted Sep 8, 2014
Pros: The staff were all excellent, cheerful and quick service all around.
Cons: I am a very early riser. Restaurant did not open until 7am for breakfast although there was a counter of baked goods, coffee, etc. for purchase
Location: Museum of Modern Art, Times Square, lots of restaurants, etc all within walking distance.
Very comfortable, nice modern furnished room. Beautiful, clean, nice friendly staff. Great service. Nice lobby bar and restaurant. Very enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando FL

Very nice boutique hotel

Posted Sep 8, 2014
Very nice and clean hotel with a very friendly staff and added security at night to avoid bar attendees from going up to the room areas. The metro is easily accessible being only a couple of blocks away. I would highly recommend this specific hotel and W Hotel chain as well.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 7, 2014
Had a good stay, like the room. The bar and room services are great.
2 out of 5
by A verified traveler from Charlottesville, VA

Tiny room with LOUD air conditioning

Posted Sep 6, 2014
Our room was tiny, only slightly larger than the bed (that was supposed to be a queen but was really a full). More importantly, when the air conditioning kicked on it sounded as if a freight train was barreling through the room. This made for an awful night's sleep. In the morning, I told the front desk and as compensation they waived the mini bar fee for the 2 bags of chips we ate the night before. Not much compensation after paying $400 for a room!