Ratings based on 2,282 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Manhattan location, close to everything!

Posted Jul 28, 2015
Loved the service at this hotel. Truly exceptional at every point. The location was walking distance to Central Park, St. Patrick's cathedral, Rockefeller and even Times Square. Perfect first trip to New York location.
4 out of 5
Recommended
for Everyone
by A verified traveler from J

W New York

Posted Jul 28, 2015
El hotel esta muy bien ubicado, es cercano a Central Park y avenidas importantes como la 5ta avenida. Asimismo el metro se encuentra a un costado, asi que si piensas hacer un viaje mas largo te quedará muy cerca todo. La estacion del metro principal, gran central, tambien esta a unos pasos. Hay tiendas de deportes, ropa, cafeterias y farmacias muy cerca. Lo unico malo es que las habitaciones son pequeñas, nosotros reservamos la mas chica, pero el espacio es suficiente; algo quw no me agradó mucho es que se escucha lo que sucede en el pasillo, asi que si la gente pasa y va hablando se alcanza a oir en la habitación, pero son los únicos detalles ahh y que no tienen wifi gratis, hay que pagar por ello.
3 out of 5
by A verified traveler

It was okay

Posted Jul 27, 2015
Loud air conditioner. Staff was really nice. Small rooms
Comment from Hotel Management
Jul 29, 2015 by Anna, Hotel Management
Hello, Thank you for sharing your review. While I am glad to hear that you enjoyed your interactions with our talent, I am very sorry that you could not rest comfortably. I apologize for the challenges you had with your air conditioning unit and for your disappointment with your room. I wish we had been able to address your concerns while you were here. I hope that you will consider giving us another chance and stay again during your next trip to New York. We’d love to welcome you back and show you a WOW experience. Thanks again for your post. We hope to see you again. All the best, Anna M., General Manager
3 out of 5
by A verified traveler

Not Spectacular

Posted Jul 27, 2015
Cons: My room was outdated. Get the bath tubs out of the rooms.
After Staying at many great W properties across the country including FL, When visiting NYC the W was an obvious choice. I was taking my gf to a broadway show and wanted to stay in a nice hotel not too far from Time Square. I "upgraded" to a spectacular room and there was nothing great about it. I asked for a normal view at the front desk and was told my view is good. I was also misled to believe I had 2 windows in the room which is why I upgraded to "spectacular. The room was outdated with an old bath tub. My night stand had a crack in it like in a cheap motel. I didnt feel like I stayed at a typical W but I also didnt pay the typical W fee. So I cant complain too much.
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Great staff and location!

Posted Jul 27, 2015
Pros: Loved the location and the staff especially.
Cons: I think some of the linens especially the towels were a little on the old side but really nothing to complain about.
Location: Great restaurants nearby. Right in the centre just a good walk to Rockefeller and then to Times Square, Bryant Park. Transit stops close too.
The staff were so helpful. It was our first trip to NYC and staying at The W at the Lexington location was recommended to us by friends that had stayed there previously. Our room was larger than we had expected and the bed was really comfy. I will stay there again for sure. The concierge staff were excellent and the rest of the staff friendly and welcoming. The location was close to everything without being in a super noisy or busy part of town. Overall it was a great experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near time square.

Posted Jul 27, 2015
The rooms were very very small, we got the tiniest room there was available. Not very impressed.
Comment from Hotel Management
Jul 29, 2015 by Anna, Hotel Management
Hello, Thanks for your post. I am sorry to hear that you were not able to rest comfortably during your stay. I sincerely wish we had a larger room that we could have upgraded you for your stay. We have many room types and suites at our hotel, and I hope that you will give us another chance when your travels bring you back to New York. I am confident we can find a room that meets your needs. Thanks again for your feedback. We hope to welcome you back. All the best, Anna M., General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, fl

Not a W hotel quality

Posted Jul 27, 2015
This hotel is in a pretty good location. I liked that central park was close by.. The staff was very nice. But the hotel is a little run down.
Comment from Hotel Management
Jul 29, 2015 by Anna, Hotel Management
Hello Patty, Thanks so much for giving our hotel a chance during your recent NYC getaway. I am delighted that you were satisfied with the service you received from our team. Our talent are the hotel’s best asset, and I will be sure to share your comments with them. I am sorry, however, for your disappointment with the cleanliness and condition of your guestroom. I apologize if you could not rest comfortably. Please consider giving us another try during your next trip to New York. We’d love to welcome you back and show you a WOW experience. Thank you again for your feedback. We hope to see you again. All the best, Anna M., General Manager
4 out of 5
by A verified traveler from Charleston, SC

W - NYC

Posted Jul 25, 2015
Pros: The staff was very friendly and helpful.
Location: 7 blocks from Grand Central Station -- across the street from Waldorf-Astoria.
The W Hotel is very modern with very small rooms. Compact. Certain things were, in my opinion, not necessary. For instance, there was a card about the refrigerated items stating if you moved it, you would be charged. The same policy may have applied to non-refrigerated items -- I don't know. The hotel guests were, for the most part, young.
Comment from Hotel Management
Jul 28, 2015 by Anna, Hotel Management
Hello Catherine- Thank you for your review. We’re happy that you decided to give our hotel a chance for your recent trip to New York. I truly appreciate your feedback regarding the guestroom you stayed in and the collateral in the room. I will certainly share your comments with my team so we can look into this. We hope that you will consider us again for another trip. You are always welcome! Thanks again for your post. All the best, Anna M., General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Toronto, ON

Centrally located hotel; Amazing Staff

Posted Jul 24, 2015
Pros: Staff were very welcoming and helped make the experience pleasant. Hotel had nice features and upper floors were quiet; gym was relatively large.
Location: Centrally located in midtown; easy access to Grand Central Station
Stayed at hotel 8 days while at a conference in New York.
Comment from Hotel Management
Jul 28, 2015 by Anna, Hotel Management
Hello Carson- Thanks so much for posting about your stay! We were happy to have you while you were in town for your conference, and I am delighted that you enjoyed your visit. I truly appreciate your kind words for our team! Remember, we are here for you 24/7 and are always happy to help. Please think of us again when your travels bring you back to New York! Thanks again for your feedback. We hope to see you again soon! All the best, Anna M., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

The W is my first choice for my long NYC weekends!

Posted Jul 20, 2015
Location, layout, staff, amenities are just a few of the reasons the W is always my first choice.
Comment from Hotel Management
Jul 23, 2015 by Anna, Hotel Management
Hello, Thank you so much for choosing us to be your home during your NYC getaways. We are always happy to have you, and we truly value your loyalty. Thank you for your kind words for my team as well. They’ll be excited to hear your feedback. You are always welcome at W New York, and we hope to see you again soon! Thanks again for your post. All the best, Anna M., General Manager