Ratings based on 7,390 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from New York

All fur coat and no knickers.

Posted Jul 28, 2015
Beautiful lobby and great staff but very disappointing room. For "superior" read "basic". Tired, flaking paintwork; very little closet space; small, cramped room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Excellently placed for site seeing. Lovely hotel. Very helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

You can always depend on the staff here

Posted Jul 27, 2015
Pros: Service, comfort, location, and history.
Try this experiment. Put on your best puzzled look and just try and make it from one end of the hotel to the other. I bet no fewer than three of the employees will ask if you need assistance. If you like to be taken care of, this is the place.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Love it!

Posted Jul 27, 2015
Wonderful hotel! Loved everything about it. The staff were very welcoming and went all out to make sure we had a pleasant experience for our anniversary.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kerala, India

Very nice hotel

Posted Jul 26, 2015
Very nice hotel centrally located, walkable distance from Time Square, Empire State Building and other places of interest. Very good staff, excellent rooms and facilities. Only lacking is a tea / coffee maker in the room. Overall experience is very nice.
5 out of 5
Recommended
for Families
by A verified traveler from Köln

Lebendiges Architektur Denkmal

Posted Jul 26, 2015
Pros: Die phantastische art-deco Architektur die das Hotel zu einem Gesamtkunstwerk macht. Auch war es bei entsprechend langer Vorausbuchung günstig.
Location: Die Lage ist schön zentral. 15 Minuten zu fuß bis MOMA und Zentralpark und Times square.
Das Hotel ist von 1930. Wir haben es gezielt wegen der bekannten großen Tradition ausgewählt. Es hat immer noch einen hohen Zeitgemäßen Komfort. Aber man darf nicht die neuesten Klimaanlagen und Schallschutzfenster erwarten. Auch ist das Hotel zu groß um so etwas wie persönlichen Service zu bieten. Da wir all das wussten waren wir sehr zufrieden. Wir hatten eine Suite mit einem Schlafraum mit 2 Queensize Betten und einen sehr großzügigen wohnraum. Alles sehr stimmig im Stil des Hotels eingerichtet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely WONDERFUL!

Posted Jul 25, 2015
Pros: Everything
Cons: lower the price of the suites
Location: everything was convenient.
Staff wonderful. Room, Wonderful. Value, Wonderful. Only thing I did not like is that I did not have enough money to stay longer. :-)) My wife and I were treated like royalty. Great staff and great hotel. Yes it cost a lot. But it's New York.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location iconic hotel

Posted Jul 25, 2015
Great experience close to everything so we didn't need cabs.
5 out of 5
Recommended
for Everyone
by A verified traveler

One Night - Business Trip

Posted Jul 23, 2015
Pros: Mostly, its history and location. It's just a great hotel
Cons: A more affordable breakfast than Oscar's. My wife loves the bath soap. They used to sell it in the gift shop. No more. Please ask them to do that ag
Location: I do a lot of work with businesses and firms in mid-town, so the location is perfect.
The staff was extremely cordial and helpful. Check-in was a bit slow but effective (got the right room,the right rate, etc.). Room was very quiet and away from elevators.
Comment from Hotel Management
Jul 25, 2015 by David, Hotel Management
Thank you for your wonderful feedback. Our goal is to leave our guests with many positive memories and a yearning to return. It sounds as if we were successful in this goal in your case, and we hope that we have the great pleasure of hosting you again in the future! My best, David O' Keeffe Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Elegance

Posted Jul 21, 2015
If you are after a beautiful and elegant setting, you can't go wrong with WA! Location = faultless 😀😀😀😀😀 ✔️✔️✔️✔️✔️