Ratings based on 7,401 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jul 29, 2015
Great bedding. Wonderful bathroom. best coffee in the world. Flawless experience
2 out of 5
by A verified traveler from New York

All fur coat and no knickers.

Posted Jul 28, 2015
Beautiful lobby and great staff but very disappointing room. For "superior" read "basic". Tired, flaking paintwork; very little closet space; small, cramped room.
Comment from EPC
Jul 29, 2015 by David, EPC
Dear Richard, Thank you for your kind words regarding our iconic lobby and True Waldorf Service. We take great pride in providing our guests with luxury service that is anticipatory, bespoke, and impeccable in taste. Yet the guest room product, albeit it comprised of rooms with new large flat screen televisions, 9" mattresses, outstanding bedding, and newish carpet, does indeed reflect its heritage. We are dedicated to providing our guests with timeless luxury in inspirational environments, and I want you to know we are completing a renovation in all of our rooms to ensure they meet our standards. I hope we have the chance to welcome you back as a valued repeat guest. Yours in service, David O' Keeffe Senior Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from LA

old world charm

Posted Jul 28, 2015
Pros: the beautiful lobbieseasy walking to most
Location: easy walk in most directions
lacks today's bathroom convenience old bathroom style with no place to put your toiletries old tub/shower room was pretty location was A staff A check in was worse than Vegas...1/2 wait finally they got more help at the desk after the line was some 25 strong
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Excellently placed for site seeing. Lovely hotel. Very helpful staff.
Comment from EPC
Jul 27, 2015 by David, EPC
Thank you for your wonderful 5-star review! Perhaps it is most noteworthy that you cited our service as exemplary. It is certainly a great reward to read such praising feedback from our valued guests, and we hope for the opportunity to host you again in the near future to create more unforgettable Waldorf moments. My best, David O' Keeffe Senior Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

You can always depend on the staff here

Posted Jul 27, 2015
Pros: Service, comfort, location, and history.
Try this experiment. Put on your best puzzled look and just try and make it from one end of the hotel to the other. I bet no fewer than three of the employees will ask if you need assistance. If you like to be taken care of, this is the place.
Comment from Hotel Management
Jul 29, 2015 by David, Hotel Management
Dear Ron, Thank you for your kind review citing the helpfulness of our staff! It’s our top priority to go above and beyond for our guests and we’re happy that our team could be so helpful and attentive, in your impression. We believe that the very best service experiences are genuine, anticipatory and personalized and we will continue to work to ensure our guests find that level of service at our hotel. I hope you will return to the Waldorf in the near future! My best, David O' Keeffe Senior Front Office Manager
2 out of 5
by A verified traveler from Barbados

Not what is shown on the website...disappointing!

Posted Jul 27, 2015
Pros: Not much other than the front desk clerk who attended to my concerns immediately and personally.
Cons: The hotel needs a major refurbishment. Restaurants need improving as well.
Location: The location is perfect! Easy rides around Manhattan.
I was extremely disappointed with the condition of the initial room I received upon arrival. I raised the matter with the Front Desk Clerk the next morning and she personally took me to new room which was more in keeping with the Waldorf name. I must confess that this hotel if overpriced for what is being offered. Could really do with major renovations and re-furnishing.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Love it!

Posted Jul 27, 2015
Wonderful hotel! Loved everything about it. The staff were very welcoming and went all out to make sure we had a pleasant experience for our anniversary.
Comment from Hotel Management
Jul 29, 2015 by David, Hotel Management
Thank you for choosing the Waldorf Astoria New York as your host for your anniversary celebration! It is wonderful to see that you enjoyed your stay with us, and that our staff performed at a high level. It is certainly a great reward to read such praising feedback from our valued guests, and we hope for the opportunity to host you again in the near future to create more unforgettable Waldorf moments. Warm regards, David O' Keeffe Senior Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kerala, India

Very nice hotel

Posted Jul 26, 2015
Very nice hotel centrally located, walkable distance from Time Square, Empire State Building and other places of interest. Very good staff, excellent rooms and facilities. Only lacking is a tea / coffee maker in the room. Overall experience is very nice.
Comment from Hotel Management
Jul 29, 2015 by David, Hotel Management
Dear Pako, Thank you for your kind words regarding your recent stay at the Waldorf Astoria! Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. Please come back soon. Yours in service, David O' Keeffe Senior Front Office Manager
5 out of 5
Recommended
for Families
by A verified traveler from Köln

Lebendiges Architektur Denkmal

Posted Jul 26, 2015
Pros: Die phantastische art-deco Architektur die das Hotel zu einem Gesamtkunstwerk macht. Auch war es bei entsprechend langer Vorausbuchung günstig.
Location: Die Lage ist schön zentral. 15 Minuten zu fuß bis MOMA und Zentralpark und Times square.
Das Hotel ist von 1930. Wir haben es gezielt wegen der bekannten großen Tradition ausgewählt. Es hat immer noch einen hohen Zeitgemäßen Komfort. Aber man darf nicht die neuesten Klimaanlagen und Schallschutzfenster erwarten. Auch ist das Hotel zu groß um so etwas wie persönlichen Service zu bieten. Da wir all das wussten waren wir sehr zufrieden. Wir hatten eine Suite mit einem Schlafraum mit 2 Queensize Betten und einen sehr großzügigen wohnraum. Alles sehr stimmig im Stil des Hotels eingerichtet.
Comment from Hotel Management
Jul 29, 2015 by David, Hotel Management
Thank you so much for taking the time to write this great review! All of the Waldorf Astoria New York team are happy to read that we exceeded your expectations with the hotel and the service received. Looking forward to welcome you again soon, David O' Keeffe Senior Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely WONDERFUL!

Posted Jul 25, 2015
Pros: Everything
Cons: lower the price of the suites
Location: everything was convenient.
Staff wonderful. Room, Wonderful. Value, Wonderful. Only thing I did not like is that I did not have enough money to stay longer. :-)) My wife and I were treated like royalty. Great staff and great hotel. Yes it cost a lot. But it's New York.
Comment from Hotel Management
Jul 28, 2015 by David, Hotel Management
Dear Brother Roy, Thank you for your exceptional review! Our goal is to leave our guests with many positive memories and a yearning to return. It sounds as if we were successful in this goal in your case, and we hope that we have the great pleasure of hosting you again in the future. Yours in service, David O' Keeffe Senior Front Office Manager