Ratings based on 7,239 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Everyone was very helpful and friendly. Gorgeous, classic interior and lobby. Guest room finishes are getting a little long in the tooth, and the lamps in the room did not work well. The room size was nice. Water pressure in shower was amazing. Overall a very good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

the charm of old NY

Posted Jul 2, 2015
Pros: The old world charm.
Cons: plumbing.
We recently stayed here on a holiday. We love the old charm of NY and were not disappointed. It's where room service started and they still do it well. The staff were helpful and pleasant and the rooms were clean. Plumbing could be improved - slow toilet, but that's what you get from an older property. Yes, we would return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Pros: The hotel itself.
Cons: Nothing I can think of.
Location: The location was great, felt safe, was clean, close to all the shopping and sites.
we enjoyed the hotel very much, it was in a great location close to all the shopping on 5th avenue & Madison Avenue. The hotel was very clean and the staff very polite and willing to help you in what ever your needs. I would definitely go again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Good hotel close to NYC sights

Posted Jul 1, 2015
Impressive entrance, concierges very knowledgeable and helpful. Bathroom ceiling crumbling. Overall good though.
5 out of 5
Recommended
for Everyone
by A verified traveler from BARRIE, ON CANADA

great

Posted Jun 30, 2015
Pros: everything, service was fabulous
Cons: Not a thing
Location: Manhattan, broadway, Times Square central to everything
beautiful, clean, comfy, wonderful experience GREAT service would stay again and again
Comment from Hotel Management
Jul 1, 2015 by David, Hotel Management
Thank you for your exceptional 5-star review. Our goal is to leave our guests with many positive memories and a yearning to return. It sounds as if we were successful in this goal in your case, and we hope that we have the great pleasure of hosting you again in the future! Warm regards, David O' Keeffe Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
Pros: Location and its renowned name and rich history
Very convenient location, rich history, close t everything
Comment from Hotel Management
Jul 1, 2015 by David, Hotel Management
Thank you for your exceptional feedback! We truly appreciate your business and you taking the time to express your satisfaction. I hope we have the chance to welcome you back to the Waldorf Astoria at a future date. My best, David O' Keeffe Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Hotel was absolutely beautiful! However, the room was much smaller than expected. It was also very noisy. It was very hard to close the bathroom door and there was a strange slope in the floor leading to the bathroom which led to some "almost" falls. The bedside clock was useless because the numbers were unreadable.
Comment from Hotel Management
Jul 1, 2015 by David, Hotel Management
Thank you for taking the time to leave us your feedback. The standard category represents 11% of our inventory and we internally are a bit conflicted on that product. It enables us to offer approachable rates vis-à-vis the balance of our levels, but we also understand everyone checking in expects that Waldorf experience. As I think you captured, the room is fine and clean, but not awe-inspiring the way we hope our Presidential and luxury suites can be. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. Yours in service, David O' Keeffe Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

wow!! Art Deco at its finest

Posted Jun 29, 2015
Beautiful hotel great location for us first time visitors. The hotel is a must for Art Deco lovers - the history on display is breathtaking as are the common areas. rooms do need updating but they are spotless and comfortable. I hope the new owners do not change this beautiful hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Wonderful hotel - location to it all!

Posted Jun 29, 2015
Loved staying in this historic hotel and it was close to all that we wanted to do!
Comment from Hotel Management
Jul 1, 2015 by David, Hotel Management
Dear Sally, Thank you for your wonderful 5-star review. It is certainly a great reward to read such praising feedback from our valued guests, and we hope for the opportunity to host you again in the near future to create more unforgettable Waldorf moments. Yours in service, David O' Keeffe Rooms Division Manager
Comment from Hotel Management
Jul 1, 2015 by David, Hotel Management
Dear Sally, Thank you for your wonderful 5-star review. It is certainly a great reward to read such praising feedback from our valued guests, and we hope for the opportunity to host you again in the near future to create more unforgettable Waldorf moments. Yours in service, David O' Keeffe Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

4 days at the Waldorf

Posted Jun 29, 2015
A fantastic and luxurious way to celebrate our silver wedding anniversary. The hotel is truly amazing, the staff are polite and courteous, always willing to help out. Enjoyed our time there so much. Would go back there at any time. First class!!!