Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler from san jose, california

Given their marketing, I just expected better.

Posted Sep 20, 2014
Pros: The location was great. Vince at the bell desk was wonderful and very helpful.
Cons: Teach the front desk staff to operate like luxury hotel staff, which means extremely professional.
Raquelle at the front desk was simply not as professional as she could be. If a guest wants to change rooms, there should be no added commentary as to how long it took for the guest to come back to the front desk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Like at home in New York

Posted Aug 8, 2014
Great staff, special rhanks to Robert, Barry, Stephanie and all of the kindly and experienced staff from the west tower UN ONE
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but forget about the pool

Posted Aug 4, 2014
Pros: Bed was really comfortable and I liked the interior design.
Cons: Swimming pool hours should be changed to 7/24. Or at least should be open until late midnight.
Location: Manhattan is a small island so you can walk everywhere. But there isn't any close subway station to this hotel.
I've booked this hotel because it's only one of the few hotels that has a swimming pool. But the pool is only open from 10am-12pm and 3pm-6pm. So any time you come back to the hotel and want some swim it's closed. They also have a sauna which shares the hours of the pool but wan't working when I used it. Other than that it's a nice and clean hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jul 6, 2014
Pros: great location and great spacious room with complimentary WiFi
Location: The historic UN! Must visit.
Great hotel, great location, clean and specious room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2014
Cons: pool needs to be open more
very nice close to everything staff was very nice
2 out of 5
by Waheed from New York

Not near a 4 star hotel

Posted Jun 26, 2014
Pros: View from 39th floor was good
Cons: There is a long list of things they need to improve.
We only stayed one night there and cancelled our remaining booking as we had the worst experience ever. First of all, The staff was very rude and unprofessional. Room was not up to the four star hotel's standard. Don't believe on pictures please those are very deceptive. Parking ($75, no in/out) was a rip off. Do whatever there but don't make a phone call, as they do change $21.99 per minute even if your call was in neighborhoods city. The included breakfast was consisted only on bread, some muffin, cold coffee and jams. There was on going basis work in our room even when we were there, first smoke alarm test team came. then another one to test water leakage and then the guy who jacked up the small refrigerator from the room saying that this is not included in the service. Please find a real 4 star hotel, there should be many real 4 star hotels around.
5 out of 5
Recommended
for Business Travelers
by Fthomas from England

Lovely hotel

Posted Jun 23, 2014 on Hotels.com
Great stay on 39th floor. Get a corner room for some incredible views.
3 out of 5
by A verified traveler from Las Veas

Got to Hotel and they said sorry were oversold

Posted Jun 19, 2014
Pros: Pictures on Expedia
Cons: Oversold is unacceptable and if it does happen the night should have been comped or my next visit the right room with and upgrade. Coffee cafe has cof
Location: UN
Arrived about 5 pm to Hotel very excited to try the West Tower . Pictures always look amazing. They oversold and gave me a room in what they like to call Vintage East tower. The room was clean comfortable small but for a discount for not myself it could work. Only one night till i go to my 4 days at another hotel i was dealing with it. Few things made it worse . No water in room. (bottled) No one in gift shop to buy water till the coffee shop in hotel No coffee in a coffee shop. What? So i was not actually on the West Tower for the night I sure hope its better.
4 out of 5
by A verified traveler

5 star

Posted Jun 18, 2014
If you have stayed in other 5 star hotels, you would know some of the differences. Overall, it is a good place to stay in New York City.
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, Ala

Hotel location

Posted Jun 18, 2014
Pros: Location, hotel quality, room and staff.
Cons: Cleaner exterior entrance area.
Location: Very centralized to everywhere. Restaurants, parks, business district, subway is one block away, and cabs trips are short. Manhattan area is great
The hotel lobby was very nice and staff very helpful and courteous. Room was very clean and large for New York standards. The view from the room was magnificent. Be sure to go to the 30th floor for coffee and cocktails, great view. Being on a side street, no traffic yet close to main streets. Cabs always available.