Ratings based on 121 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Michael from Inverness, Scotland
FabulousPosted Feb 25, 2014
What more can I say. Staff all friendly and helpful especially Michael who allowed us a late check out fot a late flight. Enabled us to freshen up before long journey home. Staff in Skyline lounge all friendly and courteous and very attentive. Room on 39th floor was amazing. Breathtaking views, spacious and spotlessly clean. Swimming pool a real bonus for Manhattan. I would recommend the West tower to anyone. A wonderful honeymoon for us.
for Everyoneby Kathryn from Chatham NJ
Basic amenitiesPosted Feb 18, 2014
Pros: nice view of east river.
Cons: Pool lining was deteriorating. Pool hours were limited.Advertised indoor tennis court was actually $170 per hour hire.
Location: Short cab ride to anyware in NYC.
Basic hotel stay for midtown area. Across the road from the United Nations building. Continental breakfast included. Old, small swimming pool. Rooms renovated but pool arae needs overhaul. Not a 5 star standard hotel but more a 3 star Holiday Inn standard.
for Couplesby Conni from Toronto
VIEW VIEW VIEWPosted Jan 31, 2014
Pros: The view for sure was amazing. The bed was also fantastic.
Cons: More coffee in the room!! (but that could just be me)
Location: Grand Central Station is just down the street which makes everything close. Also a quick walk to Times Square (but nice not to be in Times Square)
The room was very large (for NYC) which was nice. The view from our room and the club floor was amazing. No need to go up any buildings cause we were looking at them. The location was fantastic and I enjoyed it seemed a bit quieter then other locations we have stayed at. Quick walk to Grand Central made it even better. I will choose this hotel as my number one choice from now on when staying in the big apple!
for Everyoneby Patrice Massoni from New Yorl, NY
Our "Pied a Terre" in New YorkPosted Jan 28, 2014
We stay at the West Tower, Friendly staff, luxurious, comfortable and modern 5***** hotel, we recommend this hotel, you feel like at home!!!
for Everyoneby kerri from surrey, uk
West tower is comfortable, the rest....Posted Jan 27, 2014
Pros: Refurbished rooms, level 30 sky lounge, location and views
Cons: Attitude and service at reception. Whilst a pool is advertised and a deciding factor in choosing the hotel, staff should know when guests can use it.
Location: A little walk to to the centre, but striking distance to all the main tourist attractions. We walked for miles, but preferred this to the subway.
First weekend in NYC. Would recommend the west tower of the hotel. Lovely rooms, with the 30th floor club a nice touch. However, beyond the level 30 staff, this hotel would not rate highly on staff attention to guests, falling far short of other 4 and 5 star hotels we've stayed in. Little effort and at time guests appeared to be an irritation and disturbance to telephone calls. For example, we were keen to use the pool in the other tower - checked opening times and scheduled a swim within our packed agenda for the weekend. On heading over, swimming lessons for young children were underway (no sign at main reception or floor reception), changing room rammed with young children and buggies. Not conducive to the relaxing swim we had planned. Upon raising it with the hotels main reception we were advised that she didn't know, pool was run by a separate company. We had to push for her to agree to ring us in the room and update us, she simply couldn't be bothered to own or sort the issue for us. V poor. The general experience at reception was not friendly or memorable, a real let down for a lovely hotel.
for Everyoneby A verified traveler
One UN TowerPosted Jan 15, 2014
Awesome room with an amazing view and super comfortable and clean bed. Like a spa. The staff was not friendly at all. When I checked out she did not ask me how my stay was? The concierge gave wrong instructions and acted like I was a bother. The staff needs some customer service training. If you can ingore the staff this is an awesome hotel for the money.
for Everyoneby Shona from Scotland
Posted Jan 4, 2014
Pros: Staff, comfort, location.
Cons: The lifts and the keys. More breakfast seating.
Location: Excellent. Very close to everything and taxis' and subway close at hand. Very safe location.
The Hotel was great apart from 2 things: The lifts were dire in slowness and the swipe keys were so unreliable that I need 12 different keys. I almost had apoplexy waiting on slow lifts to exchange faulty keys only to get back up to find the new ones weren't working. Wash, lather, rinse, repeat.
for Everyoneby A verified traveler
Posted Dec 30, 2013
Pros: The facilities are very nice. The bathroom was top notch, beds comfortable, overall nice space. The Christmas decorations were charming.
Cons: The free morning and evening buffet was overcrowded and poorly managed. The staff was often not seen and seemed preoccupied.
Location: Hotel is not near subway therefore expect to walk a lot to get around.
for Everyoneby Deb from England
Fantastic family breakPosted Dec 24, 2013
Great location with fantastic views of manhattan . Far enough away from the real hustle and bustle to enjoy peace and quite but close enough to all manhattan has to offer. We were very impressed with our 2 bedroom suite but what really stood out for us was the attentiveness of the staff -Michael (customer service manager) was helpful , knowledgeable and extremely courteous- making a point to say hi if we were around and giving us some fantastic tips and restaurant recommendations He is a real asset to the hotel .
for Everyoneby Sandy from Tampa, FL
Nice hotel in Midtown ManhattanPosted Dec 24, 2013
Pros: The location, cleanliness, very decent guest population.
Cons: More attentive doormen staff. You shouldn't look for them to take our luggage outside.
Location: Long stretch of nice restaurants and bars on 2nd avenue, UN
The hotel can't provide you with a shoe horn even on request! Is it like a 5 star should be? The menue of a complimentary buffet is very limited and never changes. On Sunday morning they ran out of some food items, were unable to replenish or substitute them. People couldn't have tea or coffee because there were no clean cups. All in all the breakfast was a complete mess.