Ratings based on 4,112 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from H

Nice hotel, poor service :(

Posted Jul 28, 2015
Great facility. Poor service, especially at breakfast. :(
2 out of 5
by A verified traveler

Posted Jul 27, 2015
Did not give me the room I paid for. Ran out of ice one night. Had to pay 20$ a night for WiFi and everywhere else it's free.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Pros: location and personnel
Cons: breakfast dining
Location: times square, central park, empire state building, great restaurants
Nice hotel and accommodations. Staff was very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel & 2 min walk to Time Square

Posted Jul 25, 2015
About a 2 minute walk to Time Square. The beds are a little small and not a Queen as advertised, but Full Size Beds
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good Times

Posted Jul 24, 2015
Pros: Location
Cons: 2 ply toilet paper Better run bar, everybody was confused by the new point of sale. # notraining You can't run a tab #LAME
Location: Every thing you could want to do in New York City can be easily got to from this location.
Made this hotel my base for 4 nights in the big apple. Rooms are nice as you would expect from a Westin hotel. Nice bed, pillows, etc. There were some exceptional experiences by the staff and some not so exceptional ones. The concierge knew what they were doing. I got a coffee from a station that looked like free coffee that is often left out for hotel guests and was chased down by an over zealous employee who asked if I would like to charge that to my room. As I was on the phone, I asked him if he could wait a second and he left the bill on the table beside me for four bucks. The coffee was so old no amount of cream could would change the color, so I left it with the bill without drinking it. That went hand in hand with the single ply toilet tissue and various other penny pinching methods they deployed to irritate the guests. which is why I would give it a 4 star, really 3.5 but I think you have to lower your standards a bit in New York, unless you want to pay big.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
nice hotel, close to times square, but beware there are strip clubs/ adult shops on 2 or 3 sides, not the best for the kids
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, near many attractions

Posted Jul 23, 2015
Pros: Convenient. Close to subway.
Cons: A little more clear signage on where to check in.
Location: Great locale, near Times Square but not right in the crazy thick of things.
Room was very clean and attractive. Bed very comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Would recommend the Westin Grand Central if you are planning on taking the subway anywhere. It is a bit more convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Great Times Square location. Within walking distance to most theaters. However it's a huge tourist Mecca. Great for people watching but extremely crowded and congested. Hotel was very nice. Staff courteous.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the location.

Posted Jul 21, 2015
Great location for seeing New York. Our room had a nice view. Staff was pleasant and helpful.