Ratings based on 4,006 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice great location

Posted May 27, 2015
Only bad thing we asked for towels which never came
5 out of 5
Recommended
for Everyone
by A verified traveler

Mini getaway with the family

Posted May 26, 2015
Went to NY for a mini getaway and loved the hotel. Nice staff, clean rooms, and location is great!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
Stayed for 6 days with my daughter for her 18th birthday. Very nice and we enjoyed our stay. Close to alot of tourist attractions.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Posted May 26, 2015
The location is super, within walking distance to Broadway theaters and shopping centers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Great location. Great staff. Loved New York! Will stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami Beach

Posted May 22, 2015
Rooms were good. Upgrade offered for room without asking. Bar 10 was awesome with great food! Great location, walking distance to many attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted May 21, 2015
We really injoyed our stay at the Westin . Great location , comfy bed and really good showers .
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Lack of Luxury

Posted May 18, 2015
Pros: The beds are fantastic!!
Cons: Staff should have more situational awareness and be proactive not reactive.
Location: Its Times Square. Just walk around and feel the life of the city.
I guess my experience running a luxury automotive dealership has my expectations are clouded. I felt like the staff was just going through the motions. The only person who came close to meeting my expectations was the gentleman who checked us in. Now I understand that being located in Times Square has it's challenges. However hospitality is the same no matter where you go. Walking around the hotel I had initiate greetings with staff. Staff should have more situational awareness and be proactive not reactive. The room was very clean, comfortable and had a good view. I would stay here again with hopes that staff would be more attentive and hospitable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

11th Anniversary Celebration

Posted May 18, 2015
Pros: Location and view.
Location: It was close to the subway, great dining options and bars.
It was in a great location, clean and comfortable. But the best, was the view from our room especially at night!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom california

In time square New York

Posted May 17, 2015
Pros: Convenient
Got to hotel were suppose to get king bed, were told no king and got two double beds. When leaving we were charged for things in mini fridge that we didn't use be caused we moved items to put some items we bought to keep cold. We were credited for that after questioning. The conseirege was wonderful and got us great seats for plays, thank Tom. It was nice but a bit on expensive side. But what do u expect in New York