Ratings based on 2,909 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Close to Times Square

Posted Apr 16, 2014
Hotel was very close to Times Square area. Lobby was quite nice however room was not worth the money. Bathroom ammenities were poor at best. Beds were comfortable but there was no roomin the bathroom for someone to get ready.\, especially for women.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Apr 7, 2014
Pros: everything
Cons: none
Location: times square
friendly nice staff helpful happy to help with directions or offer advice.
5 out of 5
Recommended
for Everyone
by steve from ft lauderdale

Close to everything

Posted Apr 7, 2014
What a great location. Far enough from the craziness of Times Square but close enough to go down for a quick pretzel. The staff was great and gave us an upgrade to a corner room with a great view
2 out of 5
by Mark from Ohio

Times Square is great fun.

Posted Apr 3, 2014
Pros: Location.
Cons: Much to be desired.
Location: Times Square, MidTown, New York, everything is right there.
The hotel is new and modern, clean and stylish. Hotel staff is friendly enough. However, I'm amazed at how little the hotel will stray from their script for a unique situation or problem. What I might view as an opportunity to win a loyal customer is stone walled with an explanation for rules. Billing is a free for all at check out, good luck. I've stayed with Westin in the past but I'd be hard pressed to stay with Westin again. Too bad really.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 1, 2014
Pros: Quiet, and great location.
Cons: Better prices in the restaurant.
Location: Theater, wax museum, restaurants.
Walked to theater. Very quiet. Comfortable. Great staff. Shula's restaurant is way too expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to everything

Posted Mar 30, 2014
Great experience went to the Lion King and did all the tourist stuff.
3 out of 5
Recommended
for Everyone
by Jenny from Miami, Florida

Great location

Posted Mar 27, 2014
I have stayed here before the only downside on this last visit was that the drinks in what I was told by maintenance is not a fridge it is only a "cooler" were room temperature the entire time. It also took calling the front desk 3 seperate times and hours to get the maintenance man finally there. Other than that the room and bed were very clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Soooooooo convenient!!!

Posted Mar 25, 2014
Pros: It's convenient and clean.
Cons: It's a little bit noisy at night and early, the sound insulation is not very good.
Location: Traveling the time squire, empire state, and shopping nearby
it's nearby the bus terminal and subway, and you can just spend 2 mins getting to the time squire and 10mins arriving at the empire state. The hotel itself is very safe and clean, and the working stuffs are very kind to figure out the problems.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Mar 24, 2014
Pros: Staff was very nice.
Cons: Better bed and cleaner room.
Location: In heart of the city, can get anywhere quickly.
Bed was terrible to sleep in, kept getting a weird smell here and there
5 out of 5
Recommended
for Everyone
by Joyce from New York City

Nice Hotel in Times Square

Posted Mar 18, 2014
My hotel visit at the Westin was a great experience. I was pleased with my services from the point of check in thru check out. Breakfast was delicious and the atmosphere and cleanliness of the hotel was superb.