Ratings based on 1,782 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Posted Oct 14, 2014
It was awesome and in a great location! Staff was very friendly! Check in and check out was very smooth and the hotel seemed updated.
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Nice hotel, safe & quite

Posted Oct 10, 2014
Registration & check out was fast & efficient, room was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Close to Grand Central Station, restaurants & bars

Posted Oct 9, 2014
Pros: Location close to Grand Central Station, good Irish pub around corner (Muldoons)
Cons: It might help that the checkin staff could mention that if there's anything they would like in their room to call down and they can arrange.
Location: Grand Central Station links to all the subways/rail lines in and out of Manhattan and there's a dedicated shuttle car between there and Times Square.
I spent 5 days and it was very comfortable. It wasn't until l was almost checked out that I found out they had wifi, it would have been nice if the reception staff had advised this upon check-in. Also missed the in room tea/coffee facility, when I mentioned this at reception they said they could have accommodated that. I didn't think to ask as I mistakenly thought as it was not in the room to start with then it was not available. Next time, I will definitely ask.
4 out of 5
Recommended
for Everyone
by A verified traveler from maine

Close to grand central station

Posted Oct 9, 2014
Pros: Location
Cons: It is nice that the hotel is keeping the 1970's look that I like but it would be nicer if hotel upgrades quality of furnitures .
Location: Shopping at fifth ave. Near grand central station to access the train services locally and interstate.
Our room was upgraded for they do not have room with bed size that we reserved . Checking in was at 4 PM but can check in luggage early. Hotel staff brought our luggage to our room once we checked in.Room is clean except they need to vacuum carpet and floor better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Qc

Great Midtown Location and Spacious Rooms

Posted Sep 4, 2014
Good hotel. Very nice stay. Spacious rooms for Manhattan standards (we stayed in a 600 sq.ft. 1 bedroom suite with kitchen). Excellent location in Midtown East. 6 minute walk to Grand Central Station. Located 2 doors down from a convenience store that offers cooked food (buffet style) that you can purchase by the pound. Great and economical for bringing back to your room.
3 out of 5
Recommended
for Everyone
by A verified traveler from Great Falls Virginia.

Nice but dated Hotel

Posted Aug 25, 2014
Pros: Its an average hotel nothing extraordinary.
Cons: Furniture, docor, bathroom fixtures
Location: Great Location close to Grand Central and Business district.
Well they upgraded us to a suite so I was happy. The hotel is comfortable but a little old. The furniture and decorations need to be upgraded for the high price they charge. Location is good close to everything in Midtown Manhattan
4 out of 5
Recommended
for Couples
by A verified traveler from Stourbridge

Good hotel with great location

Posted Aug 25, 2014
Pros: Location was great and the staff were always helpful. Bar maid served an excellent shot of Jim Bean!!
Cons: Reception area was a little cramped for such a large hotel.
Location: Location was close to Grand Central Station. Plenty of bars and restaurants close by for meals. Next door Deli was a must for coffee & breakfast.
Hotel was really close to Grand Central Station and therefore convenient to subway system that we used all the time. In 4 days saw all the sights.
2 out of 5
by A verified traveler

Posted Aug 16, 2014
Staff were terrible, room was not complete booked a room with a king sized bed and a pull out sofa got a room with no sofa and a queen bed they continued to claim was a king bed. Had to ask for extra towels 3 times and didn't get any until I went to the towel room and grabbed them myself. They never contacted me about my concerns very terrible staff I believe their racist.
2 out of 5
by A verified traveler from Dubai based

This hotel is serviced apartment type and is basic

Posted Aug 14, 2014
Pros: Nothing especially
Location: Location is good for access to Manhattan and Broadway
The overall cleanliness was OK but the standard of service was very poor as only two people were available on reception working shifts.
4 out of 5
Recommended
by KD from Connecticut

really decent place. nice staff.

Posted Jul 23, 2014 on Hotels.com
Good times. good hotel for the price. clean. they neglected to stock it with shampoos etc. didn't inform on site that the street had construction and we had to do tricks to get in front of the building. rates were good. Friendly and helpful staff. Truly nice staff. Would definitely stay again.