Ratings based on 1,765 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Qc

Great Midtown Location and Spacious Rooms

Posted Sep 4, 2014
Good hotel. Very nice stay. Spacious rooms for Manhattan standards (we stayed in a 600 sq.ft. 1 bedroom suite with kitchen). Excellent location in Midtown East. 6 minute walk to Grand Central Station. Located 2 doors down from a convenience store that offers cooked food (buffet style) that you can purchase by the pound. Great and economical for bringing back to your room.
3 out of 5
Recommended
for Everyone
by A verified traveler from Great Falls Virginia.

Nice but dated Hotel

Posted Aug 25, 2014
Pros: Its an average hotel nothing extraordinary.
Cons: Furniture, docor, bathroom fixtures
Location: Great Location close to Grand Central and Business district.
Well they upgraded us to a suite so I was happy. The hotel is comfortable but a little old. The furniture and decorations need to be upgraded for the high price they charge. Location is good close to everything in Midtown Manhattan
4 out of 5
Recommended
for Couples
by A verified traveler from Stourbridge

Good hotel with great location

Posted Aug 25, 2014
Pros: Location was great and the staff were always helpful. Bar maid served an excellent shot of Jim Bean!!
Cons: Reception area was a little cramped for such a large hotel.
Location: Location was close to Grand Central Station. Plenty of bars and restaurants close by for meals. Next door Deli was a must for coffee & breakfast.
Hotel was really close to Grand Central Station and therefore convenient to subway system that we used all the time. In 4 days saw all the sights.
2 out of 5
by A verified traveler

Posted Aug 16, 2014
Staff were terrible, room was not complete booked a room with a king sized bed and a pull out sofa got a room with no sofa and a queen bed they continued to claim was a king bed. Had to ask for extra towels 3 times and didn't get any until I went to the towel room and grabbed them myself. They never contacted me about my concerns very terrible staff I believe their racist.
2 out of 5
by A verified traveler from Dubai based

This hotel is serviced apartment type and is basic

Posted Aug 14, 2014
Pros: Nothing especially
Location: Location is good for access to Manhattan and Broadway
The overall cleanliness was OK but the standard of service was very poor as only two people were available on reception working shifts.
3 out of 5
by A verified traveler

Good Location - Hotel needs Upgrading.

Posted Jul 15, 2014
Pros: Location.
Cons: Update the hotel lobby and rooms. Lobby gets quite crowded with elevator traffic. Put in some ice machines on every 5 floors or so.
Recently stayed at the Wyndham Midtown 45 and was not overly excited about it. My "Deluxe King Room" had a view of the back air conditioning units and dumpsters (Room 408). You have to call housekeeping for ice - which never arrived after 3 calls, so we went down to the bar and had to ask the bartender for ice. The location is great for subways and restaurants. Overall, I feel that the hotel needs a good updating....rooms were not as nice as others I have stayed in in the same area. The hotel could also use a business center that allows guests to use computers.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Clean hotel with good location

Posted Jul 14, 2014
The hotel was conveniently located near Grand Central. While the room was clean, it wasn't extremely comfortable. The bed and pillows lacked the "fluff" I typically associate with hotels. It should also be mentioned that the shower and toilet were highly difficult to operate. It took the strength of both hands to flush the toilet (a button on the wall), and we had to contact the front desk twice for instructions on how to turn the shower on. Aside from that, we had a great stay. Check in was rather late (4pm), but they had no problem holding our bags until then.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2014
Decent hotel - room furnishings were outdated and worn.
2 out of 5
Recommended
for Business Travelers
by hamilton from Lexington

Very Unpleasant Experience

Posted Jun 11, 2014 on Hotels.com
Let me start by saying that I have stayed at this hotel several times when it was The Alex and always had a great experience. My most recent experience however, was all around terrible. To start there was no one to assist me with my bags and for a hotel this price, I expect a little more. The room was disgusting and smelled like smoke. There was even food left on the furniture from the previous guest. I had a wonderful view of AC units on the roof, which was funny considering my AC basically never worked. Also, my TV never worked even after they supposedly fixed it. Needless to say, I will never be back.
1 out of 5
by Mr. Moore

The hotel was nice for the year 1965. Very old

Posted Jun 8, 2014
Hotel needs updates badly. Broken furniture. Stains in the leather sofas. The sweet we thought we ordered turned out to be sour.