Ratings based on 6,020 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
old construction but the main advantage is location. It is near to Time Square.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sherbrooke, Qc, Canada

Nice spot in NYC & close to Penn Station

Posted Aug 15, 2014
Pros: Well spotted in NYC, close to Penn Station, walkable distance from Times Square and Broadway shows, courteous staff.
Cons: Room cleanliness (we found a pair of socks from previous visitors on the carpet), some rust on the towels rack
Location: Times Square, Madison Square Garden, B&H Photo & Video, The High-Line, Circle Line cruises, Macy's
The hotel is in good shape but our room was extremely small. The bathroom had no ventilation so towels rack had a little rust on it. Soundproofing could be improved (bathtub noise from room next door).
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Central location. Traditional NY hotel

Posted Aug 14, 2014
Central location opposite penn station with direct views of the Empire State Building and Madison a Square Gardens. Very easy to get to from JFK airport via subway. Staff were friendly and informed and provided a real taste of New York. Rooms are clean, tidy and comfortable but small as others have mentioned. Overall good value for money.
3 out of 5
Recommended
for Families
by A verified traveler from Hawaii

convenient place to stay

Posted Aug 14, 2014
Pros: The location
Cons: It's old so I guess it could use some renovation.
It was my first trip to NYC. This hotel was centrally located and right across from Penn Station. We had a suite but it was very small. People have told me that hotel rooms are small in NYC, so I don't know if this suite is small compared to other NYC hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from N.Ireland

A great place to stay

Posted Aug 13, 2014
Great location for a first trip to New York - lobby good meeting place and somewhere to relax and take a rest from hectic pace of New York
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2014
Great location near Penn station. Easy to get cabs uptown and downtown. The connected diner was convenient for breakfast and late night coffee. The room was clean and very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nicely situated. Friendly staff.

Posted Aug 12, 2014
Pros: The location is ideal, it is clean and friendly.
Cons: Nothing it is what I expect from a hotel.
Location: It is located for everything from time square to empire state and other attractions are not far to walk.
We have stayed here several times and would stay again. The staff are helpful and friendly. It is what you expect from a hotel. The diner and bar are also pleasant and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

centrally located, clean, basic

Posted Aug 11, 2014
Pros: Great location, great security, nice & helpful staff (concierge people were great!)
Cons: Coffee stand with juice and muffins (stale) etc. in lobby needs improvement. Families need some space for a quick bite in the morning.
Location: A lot of walkable activities: shopping, restaurants, theater. Penn Station is on the corner--easy access to Central Park, Museum row, 5th Ave., etc.
Great location, lots to do within walking distance or near transportation (right at Penn Station). Room is small, but that's NY. Room was clean, and attractive. Bathroom needs updating--no place to put anything save for a narrow glass shelf, and need better blow-dryers. Good service, convenient in-room safe. Laundry room downstairs by gym if your stay is longer.
4 out of 5
Recommended
for Everyone
by A verified traveler

practical place

Posted Aug 10, 2014
Pros: see above
Cons: see above
Location: everything is pretty much near by. broadway shows, empire state building a about block away.
We had a great trip to the big apple. the hotel has a great location, is clean and I will say every staff person we had contact with was very friendly and accommodating. The room is very very small though. It suited us fine because we were never really in the room. but it is smaller then a dorm room. queen bed square in the middle and not a lot of room to move around. not a lot of storage for clothing either. the bathroom was nice. great pressure but the water is pretty hot. the big negative it is that while you won't hear any street noise there was a ton of hallway noise at all hours of the night. we seemed to be situated by a stairwell that catered to staff etc., so it was noisy. so make sure you ask to be put in a room in the middle of the hallway.
4 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Excellent location

Posted Aug 10, 2014
Great place to stay; 2 min walk from Penn Station. Ideal location to move around special and iconic places of NYC.