Ratings based on 10,040 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jan 24, 2015
Pros: Restaurant was good. Food was good. Nice staff. Doorman very helpful.
Cons: Water needs to be hotter and bed choices should include a true queen and king. We had a double.
Bed was too small. Bathroom was very tight. Water was not hot; just warm. Could not sleep at night because of a chronic knocking sound from the pipes. I do not recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
Great Hotel. I asked if I could checkout at a later time, and they gave me two hours more of sleep. Nice staff.
2 out of 5
by A verified traveler

Very old, needs updating

Posted Jan 23, 2015
Stayed at the hotel for 1 night. Overall appearance is very old, really needs updating, which also gives the impression of not being very clean. The heater in the room was so loud that I could not keep it on so my room was freezing all night. I was surprised upon checkout that there was a $2 charge to store your suitcase. I didn't actually have any US $ so they didn't charge me in the end, which was nice. Best thing about the hotel was the location, right next to Penn Station. I would probably not choose to stay here again and prefer to stay somewhere a bit more modern like Pod39 where I have stayed a few time (rooms are basically the same size).
1 out of 5
by A verified travelerfrom Paris

A éviter!

Posted Jan 22, 2015
Prestation plus que décevante au regard de la catégorie de cet hôtel. La plomberie est hors d'âge, impossible de prendre une douche sans eau glacée ou brûlante. L'isolation phonique est inexistante. Les fenêtres laissent passer le vent, gare aux températures glaciales. Panne de chauffage durant le séjour non résolue, déménagement contraint dans une chambre de catégorie inférieure sans compensation, ni excuses.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa

Great hotel in a great location

Posted Jan 21, 2015
Pros: Location Location Location :-) Cleanliness
My wife and I were really pleased by how we were received by the hotel staff at check-in all the way through to when we checked out - with courtesy, friendliness and great service. The hotel is kitty-corner from Penn Station and is an easy walk to just about anything south of Central Park (we don't mind walking!), with easy access to the subway if walking isn't your thing. The room, although small, was very clean and modern. We were very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

première Expérience .....pas déçu

Posted Jan 21, 2015
Pros: l aceuil et le professionnalisme du personnel
hôtel très bien situé , les principaux cite sont pas très loin, métro à 2 pas .... on était vraiment bien centré , la seul chose qui peut vous ralentir c est le froid de cette période qui varie entre -5 et -10 degrés
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
my experience was great and would recomend it to anyone
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel near Penn Station

Posted Jan 20, 2015
Pros: Newly refurbished rooms, access to a true NY diner (open 24 hours) and the perfect location make this one great option.
Cons: My shower took a long time to heat up so they probably could improve the efficiency with which they keep the hot water hot.
Location: Across from Madison Square Garden and Penn Station. Just blocks from Times Square, the theater district, Javits Center and Chelsea.
This hotel has been recently re-done. There is still some work going on but not enough to interfere with guests.The staff was extremely helpful and friendly. The location is across from one of the worlds greatest arenas and one of its largest transit hubs, providing easy access to pretty much all of the city.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Posted Jan 20, 2015
Pros: Location was perfect.
Great location and good staff. Clean room and fairly spacious.
3 out of 5
by A verified travelerfrom medellin

Posted Jan 20, 2015
The internet it's not good The room it's very old