Ratings based on 6,087 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

very close to main attractions

Posted Sep 14, 2014
Pros: Hotel has a diner and a restaurant. we only used the diner for breakfast and evening meal, which is a great value and excellent range of meals.
Cons: Decoration, repair.
hotel is situated very close to Penn station, short walking distance to Empire State Building, to Times Square and to Macy`s. Our room (19th floor) was a bit small; two double beds were very comfortable. The hotel looks a bit tired and needs a good TLC in some areas. The hotel staff is friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to major sites.

Posted Sep 13, 2014
Pros: Staff and bed great.
Cons: Bathroom.
Hotel was very close to all major tourist attractions, staff great and bed very comfortable. Bathroom quite small and very old.
4 out of 5
Recommended
for Everyone
by A verified traveler

A real New York hotel experience

Posted Sep 12, 2014
Pros: The security check every time you came back to the hotel. The hotel room.
Cons: Room service, amenities, nose cancelling windows, what is in the room (maybe a small fridge), a laundry facility on sight
Location: Empire State Building, Penn Station, Movie Theatre, Shops and restaurants
At first the room that was given wasn't nice but with one conversation with front desk (Tony) they immediately changed us to a different room with views of the Empire State Building. The room was comfortable and the bedding was posh for a dreamy nights sleep. The overall appearance of the hotel was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Clinton, New York

Wonderful Place to Stay!

Posted Sep 12, 2014
The room was exceptionally clean, the staff was very friendly and helpful and we felt very secure and centrally located to every where we were interested in visiting.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Visiting Hawaiian

Posted Sep 11, 2014
Pros: Location, location, location........
Cons: Housekeeping response, very slow
Location: Very central to most attractions, subway to lady liberty simple enough for people with nothing like that in Hawaii
Room size compared to Hawaii hotel room size? Very tiny, for twice the price, barely large enough to have open luggage, but manageable, I guess most NYC rooms are of that size. Concierge Suzie 10a - 2p Tues-Sat. Awesome Lady. Thank you for you, you made our trip very memorable with just your help.
2 out of 5
by A verified traveler from Las Vegas

Bad Experience

Posted Sep 10, 2014
The room dirty, pieces broken in the bathroom, hairs from I don't who or from where in our towels, the room and the hotel old and in bad conditions, I was about to be a member of Wyndham but after this I don't think so,
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

very good location

Posted Sep 9, 2014
Pros: location, cleanlines and services
Cons: when they offered a view it better be a really good view
Location: excelent
near to the main transportation services and to NY main attractions!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Sep 9, 2014
The only problem that I had was the shuttle coupon wasn't quite clear where to print it off???
3 out of 5
Recommended
for Everyone
by A verified traveler from canandaigua n.y.

Grand enterance

Posted Sep 8, 2014
Bathroom needs updating. The room needs more electrical outlets. The beds were cozy and comfortable!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Sep 8, 2014
Pros: Workout Facilities
I thought the hotel was nice. Great workout facility. The staff at the front desk were very helpful. There is a diner attached through the lobby, which was very convenient. Room was very small. I get it, it's New York. But it was almost too small to function in. Bathroom had no ventilation, so after a shower the bathroom as well as my entire room were filled with steam. I would stay here again. It wasn't bad, but I do prefer the new hotels like the Hilton Garden Inn or Courtyard