Ratings based on 10,586 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom leeds

Posted Apr 17, 2015
Pros: Location
Cons: Tea and coffee in the room
Location: Amazing for the bus and train station. Mid town so excellent location. Good selection of bars and restaurants
Brilliant stay, friendly staff and comfy clean rooms
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kent , England

Perfect location for everything!

Posted Apr 17, 2015
This was my second time staying here last time being 6 years ago and the hotel has improved even more. Perfect location close to everything in New York if you dont mind walking which is the whole point when you go there and are happy to explore. Close to the hudson and highline right next to madison square garden . About 15 minute walk to times square and 25-30 mins to central park. The hotel staff were all pleasant and friendly. Room was always cleaned and new towels everyday. Only downside was our city view was obscured by scaffolding on the front of the building while some building work was going on but wasn't that bothered. Thanks again for a fantastic 10 days staying with you would definitely recommend the hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Newcastle Upon Tyne

Excellent location!

Posted Apr 17, 2015
Pros: Location and price.
Cons: Goairlink transfer service
Location: Easy walking distance to Times Square, Broadway, Madison Square, Macys, Hells Kitchen, Central Park and many more. Subway right next to hotel also.
I must start with the airport transfer booked through Expedia. It was with Goairlink. I have had many airport transfers over the years and it became apparent very quickly that this operation was not very professional. There appeared to be no organisation and there was a hap-hazard approach to filling transport with passengers. After about 30 minutes we did board a minibus and did get to our destination but I was not impressed. However the return journey was to be worse! On check in the hotel offered us a different room to that which we booked, a 2 double bed room. They gave us one double bed with a sofa bed and/or guest bed. We accepted this for various circumstances but not happy that they would do this for any reason. We were on a floor that needs updating. The carpets and decor need replaced and the bathroom modernised. having said that, the room was clean, the TV worked well and we had Wifi which sufficed. The room was cleaned daily and the lifts worked efficiently. On check out the receptionist made no attempt to ask how our stay was or engage in conversation. Never good that! Also paying $2 to leave baggage is not what I would expect. Every European hotel I stay in does this for no charge.
3 out of 5
Recommended
for Everyone
by A verified traveler

zentral gelegenes Hotel für Stadtbesichtigung

Posted Apr 17, 2015
Pros: zentrale Lage, gute Betten, sauber
Cons: Ablagemöglichkeiten im Bad, mehr erreichbare Steckdosen,
Location: im Zentrum von Manhattan, ca. 500 m zum Empire State Building
Angenehmer Aufenthalt im zentral gelegenem, guten Hotel.
3 out of 5
by A verified travelerfrom NRW

Hotel mitten im Geschehen

Posted Apr 17, 2015
Das Hotel ist okay. Es liegt sehr zentral, dadurch aber auch laut und wenn man aus der Tür kommt ist es sehr stressig. Leider mussten wir zusätzlich noch Service Kosten bezahlen. Für 5 Nächte nochmal 120 Dollar.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

New Yorker

Posted Apr 17, 2015
Pros: The location was good.
Cons: The concierge service could be improved,
Location: Location is close to Times Square and about. 20 minute walk to Central Park.
The hotel is central and close to a lot of attractions. The room was smaller than expected. We had booked a room with a Queen size bed, on arrival the friendly woman who checked us in said she would upgrade us to a room with a view of the river. The room had a good view bit was small with a normal double bed. Maybe we traded the bed for the view. Wasn't a big deal as you don't spend much time in the hotel. The only down side I experienced was the ignorant concierge. I asked her if she has a city map I could have, as it was only 7:15 and she didn't start until 7:30 she refused to help me. I asked one of the staff on another desk and she gave me a map off the counter, it wouldn't have been difficult for the concierge to have pointed me in the direction of the maps.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Great location.

Posted Apr 17, 2015
Pros: The location, the rooms are nicely appointed.
Cons: The addition of a fridge in the rooms, and although the hotel has been refurbished the bathroom paint was peeling and there was evidence of mould.
Location: Very handy for Madison Square Gardens, Macy's and Empire State Garden. Subway entrance just outside the hotel.
We had a few issues with our room which were rectified quickly and Ms Rodriguez from the hotel contacted me to ensure they were to our satisfaction. We had two rooms booked, and had requested high rooms but the hotel was not able to deliver on that. Although the rooms start on 19th floor, the surrounding buildings are very high and so the rooms at that level tend to be very dark and have little natural light. I have stayed there before and had a high floor with fabulous views so I would recommend you ask. The double room we had was very spacious but the single room was tiny and very dark. Neither room had a fridge or mini-bar, which is something the hotel might want to consider adding. There were vending machines and an ice machine on a couple of floors but we did not use them, so I cannot comment on them.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rosenheim

Gutes Hotel im Zentrum

Posted Apr 17, 2015
War ein gutes Hotel mit freundlichen Mitarbeitern. Allerdings war das Zimmer recht klein, sodass der Koffer nicht richtig aufgemacht werden konnte. Leider auch kein Kühlschrank vorhanden. Ansonsten war alles Top
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Frederiksberg, Copenhagen, Denmark

Stort hotel meget tæt på alt

Posted Apr 17, 2015
Lille hotelværelse med god og central placering uden for meget støj fra trafik. Der var god rengøring på værelset og personalet var flinke. Det koster $2 pr bagage opbevaret ved check ud, lidt fesent når man har betalt for mange nætters ophold på hotellet.
5 out of 5
Recommended
for Families
by A verified travelerfrom Manchester, UK

Superb location, wonderful staff

Posted Apr 16, 2015
Pros: Wonderfully clean, beautiful Art Deco features (even down to the Hotel New Yorker logo on the shower head), helpful, friendly and knowledgeable staff
Cons: Don't charge people to store their bags after checkout. Other hotels don't and it cheapens what is an wonderful brand.
Location: The best possible location in the city. A subway station outside the Tick Tock diner means that for $2.80 you can travel anywhere.
This was a wholly positive experience. My partner and I arrived last Monday, along with our seven year old daughter. On arrival we were met at reception by the wonderful Mohammed. I explained that due to our daughter's age we would be spending most evenings in the hotel room and that we would be getting married there so we would appreciate an upgrade. Mohammed was unable to upgrade us to a suite but he spent a full fifteen minutes ensuring that we received a larger room with one of the most wonderful views of the Empire State Building and Madison Square Gardens. The Tick Tock Diner was wonderful with incredibly friendly staff. In ten days we had not a single example of bad service either from the hotel or the diner. A wonderful experience and the holiday of a lifetime so many thanks to Mohammed, the hotel staff, the diner staff and the housekeepers.