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Reviews of Courtyard by Marriott Newark Elizabeth

3 out of 5
Courtyard by Marriott Newark Elizabeth
87 International Boulevard, Elizabeth, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 469 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

RENOLD, POMPANO BCH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay there!
Stayed 5 nights in Apr 2024

8/10 Good

hilda

Liked: Staff & service
Its was very nice and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Falisha, Newark

Traveled with family and small children
Liked: Amenities
It was close to the mall and my home daughter really enjoyed the room. Easy to get door dash/uber eats… Bubble bath and candles watching my shows on my phone, without someone knocking to use the bathroom was so satisfying
Stayed 2 nights in Mar 2024

4/10 Poor

jeremy

Stayed 1 night in Mar 2024

10/10 Excellent

Tora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I love this hotel, it’s convenient Jersey Gardens mall is walking distance and very quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Romeo

Stayed 4 nights in Mar 2024

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good
Stayed 2 nights in Feb 2024

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Loyane

Stayed 2 nights in Mar 2024

10/10 Excellent

Tora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Tora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

4/10 Poor

Linwood

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Stayed 1 night in Mar 2024

10/10 Excellent

Tora

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at this time
Stayed 7 nights in Feb 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostess was very nice and friendly
Stayed 1 night in Feb 2024

10/10 Excellent

NaZyia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024

10/10 Excellent

BRIAN, Sunnyside

Stayed 3 nights in Jan 2024

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was fine. The surrounding area seemed unsafe. It appeared drug deals were going on in the street behind the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Cesar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
TOO MUCH MONEY FOR POOR SERVICE
Very dark room, lack of lighting, no TV available, local channels not available and parking charges.
Stayed 1 night in Jan 2024

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Vanessa

Stayed 1 night in Dec 2023

6/10 Okay

John

Business traveler
POOR CUSTOMER SERVICE
I was doing computer work in my room and got a call from the front desk about a noise complaint. Yes I had the TV on level 8 out of 50. They said there was yelling. Hmmm I was traveling alone. It was not after quiet hours so people really need to get a grasp on things. I suggested I stay on the phone with the front desk and they send security up to verify the noise and where it was coming from. I travel to that area often for business. I WILL NOT BE STAYING THERE AGAIN! POOR CUSTOMER SERVICE.
Stayed 1 night in Dec 2023

8/10 Good

VAZIYAD, new milford

Stayed 1 night in Dec 2023

10/10 Excellent

Amador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Timmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevetor is old, room is big, the shower is perfect. We got a connecting room for my family, that is very covenience and nice.
Stayed 1 night in Dec 2023

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2023

6/10 Okay

Yuletide

Business traveler
The operating key board panel in the lift is falling apart please look at getting your maintenance crew to have a look
Stayed 2 nights in Dec 2023

6/10 Okay

Randa

Traveled with family
The staff were so mean!
Stayed 1 night in Dec 2023
Response from Courtyard By Marriott Newark Elizabeth on Dec 19, 2023
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Nicole

Stayed 3 nights in Dec 2023

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Aleksandre

Liked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Terry. sr, eastbrunwick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Nov 2023

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2023

10/10 Excellent

Raheel, Rosenberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free breakfast, other than that, it is a very good hotel.
Stayed 2 nights in Nov 2023

4/10 Poor

madhusudan

Amt collected as deposit still not received back on my card.. pls check and confirm -thanks
Stayed 2 nights in Nov 2023

6/10 Okay

eneida

Traveled with family
Disliked: Property conditions & facilities
I think the staff should be more helpful People at the cafeteria is very good great
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Liked: Property conditions & facilities
The main desk was helpful and kind. The restaurant and bar hell were fabulous.
Stayed 1 night in Nov 2023

10/10 Excellent

winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kate

Traveled with partner
Enjoyed our stay. Clean room. Comfortable bed. But hard to find.
Stayed 1 night in Nov 2023

10/10 Excellent

Emilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was very nice, there is a bistro almost open the whole day the dining area is very clean rooms are big and very knit.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable customer service, Joel went above and beyond to ensure I was comfortable and enjoying my stay.
Stayed 1 night in Nov 2023

4/10 Poor

Ursula

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fees fees and more fees… almost as much as the room stay itself… not free parking… Rude, outdated elevators, no sanitizer for days in common areas. Don’t be fooled by their marketing tactics…
Stayed 2 nights in Oct 2023

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, nice common area
Stayed 1 night in Oct 2023

2/10 Terrible

Eric

Disliked: Staff & service, amenities, property conditions & facilities
Climate control noisy and ineffective, building is shabby, tiny screens in rooms, Hotel Wifi is not secure
Stayed 1 night in Oct 2023

8/10 Good

Yong

Traveled with family and small children
Liked: Cleanliness, staff & service
Airport shuttle service needs better frequency as every 30 min is too slow for the volume of customers needing transportation. Otherwise, good and very clean hotel to stay in prior to a flight at Newark airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was very helpful and friendly.
Stayed 1 night in Oct 2023