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Reviews of Crowne Plaza Newark Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza Newark Airport, an IHG Hotel
901 Spring St, Elizabeth, NJ

Reviews

7.4

Good

Rating 10 - Excellent. 436 out of 1118 reviews" "
Rating 8 - Good. 259 out of 1118 reviews" "
Rating 6 - Okay. 187 out of 1118 reviews" "
Rating 4 - Poor. 113 out of 1118 reviews" "
Rating 2 - Terrible. 123 out of 1118 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
clean close to airport
Stayed 1 night in Apr 2024

6/10 Okay

Emily

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Emily,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Dear Andrew,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 Poor

Mary

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was right by the airport so as expected it was a pretty industrial, ugly area with lots of noise. All of that would have been fine, but I had a terrible nights sleep. The hot water in the shower only lasted about 60 seconds (leaving me freezing cold), the walls were very thin and there were loud people in the hallway. To top it off, the EXTREMELY loud room phone rang at 1:50 am and woke me up. I had definitely not ordered a wake up call. At least the room seemed clean and the bed was fairly comfortable.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Mary,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 Good

Meagan

Disliked: Amenities
Terrible area but close to the airport
Stayed 1 night in Jan 2024
Response from GM on Apr 17, 2024
Dear Meagan,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 Poor

Carl, SMYRNA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs to get a renovation
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Carl,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Zhaoyang

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Reception didn’t give me dining card until I asked in the morning
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Dear Zhaoyang,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The woman at the front desk was rude.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Michelle,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 Good

Shaitan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice did not like the fact that I was charged for Parking there was no microwave in the room and had a big empty space in the room like a couch was supposed to be in it. Room did not look like the picture online
Stayed 2 nights in Mar 2024
Response from GM on Apr 19, 2024
Dear Shaitan,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 Good

ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Ryan,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
The area seems a little sketchy. But the hotel itself is clean, room is nice, comfy bed. Had burgers at the TK bar which was ok. Pricey for what we got but beat having to leave the hotel. One night stay for night before our cruise. If noise is an issue this would not be the place. The airport is a stone throw away
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Stephine,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

WJ

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant help, convenient shuttle in and out of airport
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear WJ,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 Okay

Luc L

Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Luc L, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Mohammad

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear Mohammad,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

2/10 Terrible

Larry

Disliked: Staff & service, amenities, property conditions & facilities
My 1 night stay was horrible. After i checked in and got settled for the night I wanted to take a shower but the water was cold, i told that to the front desk and was told nothing could be done about it. I asked for a discount on my room for the inconvenience and they again said they couldnt do anything about that. Complete waste of money
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear Larry,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear Pilar, Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 Okay

Alex

Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Alex,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 Poor

Marquita

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was cold all the way up until checkout. Features outdated. Way overpriced.
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Marquita,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the night.
Stayed 1 night in Mar 2024
Response from GM on Apr 9, 2024
Dear Victor,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Ricardo, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Ginger

Stayed 2 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear Ginger,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 Excellent

ASHAY, LONDON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Just what was needed for a short stay layover
Stayed 2 nights in Mar 2024
Response from GM on Apr 6, 2024
Dear ASHAY,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

2/10 Terrible

Elena

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check in process took over 45min. The women checking us in appeared to be on drugs or mentally slow. She gave us the same form to fill out twice and asked the same questions three times.
Stayed 1 night in Apr 2024
Response from GM on Apr 6, 2024
Dear Elena,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. It's old. It was very clean and had everything we needed for one night stay!
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Margaret,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 Poor

Ariel

Liked: Staff & service
Disliked: Property conditions & facilities
Twas fine
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Ariel,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

2/10 Terrible

Nathan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Unable to check in due to loss of power Friday night had to wait over 1 hour. Then both days we stayed they were having problems with their hot water. Place is garbage
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Nathan,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

Joshua

Great location
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Joshua,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 Excellent

Helena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Helena,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 Poor

Christopher

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Paper-thin walls and adjoining doors allowed us to enjoy the conversations of the adjoining rooms all night…well, until the whine from some distant heating system kicked in, and then the air conditioner came on to fight with it. The hotel could clearly use some love - the door on the bathroom didn’t close completely, the faucet head nearly came off when we turned it on, and every bedsheet had some kind of vague stain on it. I don’t expect perfection in an airport-adjacent hotel, but given its location, next to a noisy turnpike entrance in a neighborhood that clearly has seen better days, Holiday Inn could invest in making this place a bit less disappointing on the inside. There are far better Newark airport options, especially with the not-that-much-better rate.
Response from GM on Apr 1, 2024
Dear Christopher, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

Antonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Airport shuttle is very convenient!! and the food was surprisingly really good if I’m being honest. I would definitely stay again :)
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Antonia,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 Okay

Tyrone

Traveled with partner
Disliked: Amenities
The stay was ok. No complains with one exception. Upon leaving while at the airport i remembered that i left my black leather cap in the cloaet in the room. (707). I have called several times to feont desk and housekeeping and i have not received a call back. Very frustrating. Its my favorite cap. Also its just rude and unprofessional.
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Tyrone,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Scott

Traveled with partner
Disliked: Amenities
Parking was BS. Pay for night of stay is terrible
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Scott,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

leodan, oaklanpark

Business traveler
Liked: Staff & service
great staff very helpful , vending machines don't work been months been staying since Dec on and off and the vending machines have been inop
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear Leodan,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay no rooms available during arrival
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Danielle,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 Poor

erlens

Stayed 4 nights in Mar 2024
Response from GM on Apr 19, 2024
Dear Eriens,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 Poor

Scott

Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Dear Scott,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We paid for the pool and it didn't work
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Ronald, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Livianna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient 24/7 free airport shuttle and a nice room with a comfortable bed and pillows. The issue was that we requested and paid for a single bed, but were given two beds.
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Livianna,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

Mirela

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear Mirela,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 Good

Afsana

Traveled with family
Liked: Cleanliness, staff & service
It’s not the best, just ok type
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Afsana,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 Excellent

Paul, columbus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay at Crowne Plaza locations in the NYC area.
Stayed 3 nights in Jan 2024
Response from GM on Mar 19, 2024
Dear Paul,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 Okay

Francesca

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Bedrooms very comfy Rooms are tired, but clean If it hadnt been for the surly staff at check in I’d have given a better review as everyone else was super
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Francesca,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 Excellent

Jaiden

Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Dear Jaiden,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 Excellent

Gyorgy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Gyorgy,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 Excellent

Stacy

Stayed 1 night in Mar 2024
Response from GM on Apr 6, 2024
Dear Stacy,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 Good

Ekta

Liked: Staff & service
Need to add more restaurants or food facility
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Dear Ekta,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Jaime

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Jamie, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Marie-Pierre

Traveled with family
Liked: Cleanliness, amenities
The hotel in itself is nice and correct. On the other end the beds are horrible and very wobbly.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Marie - Pierre,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 Okay

Kiara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Na
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Kiara,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like was that my reservation did not show up at the hotel, we searched everywhere. there is no "live" number to call for help and after 24 hours of travelling, I had to figure out my way thru the AI Bots, it took me over an hour to finally get a reservation which, in the end, cost me an addition $25. Fortunately, the hotel staff provided me with a breakfast voucher.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Robert,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager