Restaurant

Reviews of The Crossroads Hotel - Newburgh, Ascend Hotel Collection

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 142 out of 344 reviews" "
Rating 8 - Good. 93 out of 344 reviews" "
Rating 6 - Okay. 46 out of 344 reviews" "
Rating 4 - Poor. 37 out of 344 reviews" "
Rating 2 - Terrible. 26 out of 344 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Pedro

Disliked: Cleanliness
Stayed 1 night in May 2023

4/10 Poor

Raymond

Traveled with partner
Disliked: Staff & service, property conditions & facilities
There is two things that NEEDS improvement. The king size bed that we had in our room was NO GOOD! I could not get a good night sleep. It needs to be replace. The other thing is maid service. We did NOT get maid service for the three days we stayed.
Stayed 3 nights in May 2023

10/10 Excellent

John, Newburgh

Stayed 1 night in Apr 2023

8/10 Good

Tiana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassle free
Very comfortable
Stayed 2 nights in Apr 2023

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and professional
Stayed 2 nights in Apr 2023

8/10 Good

Alan, Waltham

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean, convenient to the highway
Stayed 1 night in Apr 2023

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent! A gem of an inexpensive hotel. Bed was comfy, asthethics pleasing.
Stayed 1 night in Apr 2023

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is outdated …blood on the walls in the bathroom and everything seemed to be rotting out.
Stayed 3 nights in Apr 2023

10/10 Excellent

Ruby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Nice place- convenient to interstate, and quiet.
Stayed 1 night in Apr 2023

8/10 Good

Don, Dieppe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room.
Stayed 1 night in Apr 2023

10/10 Excellent

Sharon

Stayed 1 night in Apr 2023

10/10 Excellent

Jay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & helpful. Room was clean, comfortable, nicely appointed. Had a very nice stay.
Stayed 2 nights in Mar 2023

10/10 Excellent

Wiley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gym. Coffee in rooms terrible. Great staff, really clean.
Stayed 1 night in Apr 2023

8/10 Good

LaCretia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff is always pleasing and helpful. The bed's are super comfy and you will sleep like you're on a cloud.
Stayed 1 night in Apr 2023

6/10 Okay

Sonia, Jamaica

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk was friendly, nothing else to like. There was hair on shower walls, no toiletries in bathroom, just box of tissue & tiny lotion/soap. Breakfast pricing was insane for this kind of budget hotel.
Stayed 1 night in Mar 2023

4/10 Poor

Nina

Liked: Staff & service
Disliked: Property conditions & facilities
Very few outlets, half of the lights didn't work and the carpet in the room was filthy.
Stayed 1 night in Mar 2023

10/10 Excellent

kakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here is always peaceful and comfortable
Stayed 1 night in Mar 2023

4/10 Poor

Brandt

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Goods: Good staff and good pricing for a room. Bads: Dusty shelf in the closet. Open hole in closet. Shower curtain rod was falling off the wall. Alarm clock had the wrong time and I couldn’t change the time on it. Too much noise from other rooms and hallway.
Stayed 13 nights in Mar 2023

10/10 Excellent

Ricardo, Sauquoit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was next to a major Truck Stop. All was very well. Will recommend to friends.
Stayed 1 night in Mar 2023

6/10 Okay

Charlene

Business traveler, Traveled with family
Liked: Staff & service
The checkin was very easy and staff was nice but the room was not what I expected. The bathroom looked like they were trying to remodel and ran out of money. The bed was comfortable at least. But there was loud music playing and people screaming during the night. I couldn’t tell if it was coming from inside the hotel or outside. Very disturbing!
Stayed 1 night in Mar 2023

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Leah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and rooms have been updated but the bathrooms still need a lot of work. Loved the chef. She made some great food. Was extremely helpful and just an all around ray of sunshine! She's the best!
Stayed 1 night in Mar 2023

10/10 Excellent

Shahid, Odessa

Stayed 1 night in Mar 2023

10/10 Excellent

Tamara

Stayed 1 night in Mar 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location beside the convention centre, made for a more pleasant and efficient use of time at the CABDA convention
Stayed 1 night in Mar 2023

10/10 Excellent

LaCretia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ashley

Stayed 2 nights in Mar 2023

10/10 Excellent

Noelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Gorgeous room, quiet, clean….will def stay again since we come here a lot to visit family.
Stayed 1 night in Mar 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and affordable.
Stayed 1 night in Feb 2023

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt so welcomed when I arrived and the hotel was always clean I will definitely be back
Stayed 1 night in Feb 2023

8/10 Good

Evelyn

Stayed 2 nights in Feb 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything seems brand-new, clean, and the ambience is perfect. Staff is exceptional!
Stayed 1 night in Feb 2023

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay definitely would come back again friendly staff and great service
Stayed 1 night in Feb 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023

10/10 Excellent

Jana, Utica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Bowl party was unexpected but fun! Cozy setting with fantastic food buffet! Unbelievable!!! Five stars for staff!!!
Stayed 4 nights in Feb 2023

10/10 Excellent

Tamara

Stayed 1 night in Feb 2023

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable beds of any hotel in the area that I have stayed in.
Stayed 1 night in Feb 2023

4/10 Poor

Alex

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property has to be fixed , bugs inside.
Stayed 1 night in Jan 2023

10/10 Excellent

Christina

Stayed 1 night in Jan 2023

10/10 Excellent

Pingsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating to the needs of my company and employees.

6/10 Okay

stacey

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Property is on the old side. It’s also very loud inside the hotel. Can hear people talking and playing music easily through walls. Our room was clean but it smelled like weed. Also the toilet is set way too close to the door. You can’t sit on the toilet and close the door without at first sitting sideways facing the tub. Front desk girl was very very friendly and nice but never mentioned how to access the Wifi at check in.
Stayed 1 night in Jan 2023

10/10 Excellent

Hassane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good staff polite and good service 👍
Stayed 2 nights in Jan 2023

10/10 Excellent

Dave, Alliance

Stayed 1 night in Jan 2023

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities
Toilet is not working properly
Stayed 1 night in Dec 2022

10/10 Excellent

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well keep and inside the hotel was spotless. The staff was very friendly and our room was nice and quiet. Great place.