Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Southern Highlands

Conveniently located close to Newcastle CBD

Posted Jun 26, 2015
Pros: Convenience, assured standard by being part of Best Western
Cons: nothing
Location: don't know - didn't use any
This motel was easy to find and the room was perfectly adequate for this style of motel. I would have liked a breakfast option to be suggested to me - rather than having to ask. No price was given for this.
3 out of 5
by lee from Australia - NSW - Regional NSW

Posted Feb 10, 2015 on Wotif
Pros: Reasonably good position
Cons: Roosters crowing evertmorning at 4.ooam. See the council and have them removed from where they are.
Location: Close to everything
Facilities: Tired; Value: Could be better; Service: Polite; Cleanliness: Tidy; Door left open for us and mosquitos everywhere.
Comment from Hotel Management
Feb 10, 2015
Thank you for your comments and yes the rooster is very noisy. I have taken up with housekeeping staff regarding your door being left open to your cabin. Mosquitos in the area are very bad this season and we have put fly spray in most rooms and cabins but sometimes they leave with the guests and not always checked for replacement. We always have a supply at reception. My apologies for your uncomfortable stay Bev Parsons Manager
2 out of 5
by Kerrie from Australia - NSW - Hunter Valley

Posted Feb 10, 2015 on Wotif
Cons: Rooster crowing, cockroaches, dirty full ashtray on outdoor table
Location: Reasonable access
Facilities: Tired, Old; Service: Polite; Cleanliness: Grubby, Fridge had not been clean; On a positive note we were moved to another room away from the rooster crowing and the very noisy machines from the laundry
Comment from Hotel Management
Feb 10, 2015
Thank you for your feedback. I was on reception that evening and after I upgraded your room I went and checked and agree with your comments. I have since taken up with the housekeeping staff as this is not the acceptable or usual condition that our cabins are maintained. Yes the rooster is very noisy and the owners of the rooster have assured me they are taking all of the chickens and rooster to their property in the valley. Bev Parsons Manager
4 out of 5
by Ivan from Australia - NSW - Sydney

Posted Feb 8, 2015 on Wotif
Location: Close to everything
Facilities: Basic; Value: Average price; Service: Basic; Cleanliness: Pleasant;
Comment from Hotel Management
Feb 8, 2015
Thank you for feedback and hope your enjoyed your stay in the area. Bev Parsons Manager
5 out of 5
by Maddison from Australia - NSW - Hunter Valley

Posted Feb 5, 2015 on Wotif
Pros: The location and was very happen with our room set up.
Cons: Had a problem with our key.
Comment from Hotel Management
Feb 5, 2015
Thank you for your positive feedback and hope you enjoyed your stay in the area. Bev Parsons Manager
4 out of 5
by Hamish from Australia - ACT - Canberra

Posted Jan 30, 2015 on Wotif
Location: Surprising quiet
Facilities: Typical; Value: Average price; Service: Friendly no nonsense ;
4 out of 5
by Maree from Australia - NSW - Regional NSW

Posted Jan 27, 2015 on Wotif
Pros: Location
Cons: Single beds were a bit small
Location: Close to everything
Facilities: Nice ; Value: Affordable; Service: Courteous; Cleanliness: Spick and span;
4 out of 5
by Nicole from Australia - NSW - Sydney

Posted Jan 23, 2015 on Wotif
Pros: Very quiet location
Cons: No to sheet on the trundle bed
Location: Central
Facilities: Good; Value: Great deal; Service: Friendly, Courteous; Cleanliness: Tidy, Clean; Easy access to Newcastle
4 out of 5
by Rana from Australia - NSW - Sydney

Posted Jan 23, 2015 on Wotif
Location: Close to everything
Facilities: Good; Value: Affordable; Service: Good; Cleanliness: Lovely;
5 out of 5
by Tiffany from Australia - NSW - Newcastle

Posted Jan 21, 2015 on Wotif
Pros: Lovely staff & spotlessly clean room plus value for money
Cons: Nothing
Cleanliness: Spotless;