Breakfast and dinner served, Asian cuisine
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Reviews of Cairn Hotel Newcastle Jesmond

3 out of 5
Cairn Hotel Newcastle Jesmond
97-103 Osborne Road, Jesmond, Newcastle-upon-Tyne, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 298 out of 759 reviews" "
Rating 8 - Good. 267 out of 759 reviews" "
Rating 6 - Okay. 88 out of 759 reviews" "
Rating 4 - Poor. 52 out of 759 reviews" "
Rating 2 - Terrible. 54 out of 759 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Imogen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean with a nice room design, spacious bath and shower with plenty of little shops around and places to eat
Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic room, quite stuffy. Very noisy, not from the bar but from people all along the corridor, walls are paper thin and you can hear everything. Limited sleep because of this.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean. Even though above a bar didn't experience any noise.
Stayed 1 night in Mar 2024
Response from T on Apr 3, 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

8/10 Good

Lynne

Stayed 1 night in Mar 2024

8/10 Good

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable night stay but to woke sewage smell coming from the bathroom
Stayed 1 night in Mar 2024

10/10 Excellent

Istiaque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the property.
Stayed 2 nights in Mar 2024

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

sharon

Average hotel for a bargain stay in Jesmond
Stayed 3 nights in Feb 2024

4/10 Poor

Ankur

Traveled with partner
Wrong room size specification for superior room. Bathroom smelled all the time and made the room quite uncomfortable to stay. I'll prefer to not stay here again.
Stayed 2 nights in Feb 2024

6/10 Okay

Stephanie

Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely comfortable, solid bed. Staff customer service is excellent. Breakfast very enjoyable.
Stayed 1 night in Feb 2024

2/10 Terrible

Liam

Disliked: Property conditions & facilities
Put in hotel over the road, unable to sleep due to noise. TV broken. Will be requesting a refund. Had previously stayed in main hotel with no issues, but no advice on booking about which hotel you will be placed in.
Stayed 1 night in Feb 2024

6/10 Okay

Mark

Stayed 1 night in Feb 2024

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Maureen

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn’t like going across the road for breakfast although breakfast was ok . No body around in the Carlton to ask for anything.
Stayed 2 nights in Jan 2024

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
tel before and was happy to return. Was sent across the road to their Carlton rooms. A little more dated but not a problem. Stayed on top floor 502. As I walked in the smell of cigar smoke or similar was overpowering. Not sure what the smoking policy was but room stank. I would have requested a move but would have to cross the road to main hotel and was already tight for time. Some of the towels were also discoloured.. just hated sleeping in a smokey room.
Stayed 1 night in Jan 2024

8/10 Good

Ashwin

Stayed 2 nights in Jan 2024

10/10 Excellent

Roni

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb area. Lovely room and hotel.
For the price, this was outstanding value. £48 for a comfortable, warm room (It was minus 6 outside), nice shower, comfortable bed, telly. The area is fantastic with lots of pubs, bars and excellent restaurants, so Jesmond is better than central Newcastle if you want amenities. There's even a Waitrose almost next door. The down side of all this, if it bothers you, is the noise from outside which goes on until about 11.30pm. It certainly didn't bother me. There are two buildings as part of the Cairn group. I was in the building opposite which is a 2 minute walk. The walls are very thin. I could hear every detail of what was going on in the room next to me, which was limited to 20 minutes of enthusiastic sex at 5pm, then nothing (!). There was a notice in the room advertising that free ear plugs can be obtained from reception, so suspect that this goes on quite a bit. I'd definitely return. Love Jesmond and the price is great for business trips and even leisure breaks in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and polite. Room was cosy and clean and was very easy getting into the city centre and back.
Stayed 1 night in Jan 2024

8/10 Good

JOHN

Stayed 1 night in Jan 2024

8/10 Good

fatih

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

Gillian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked to stay at cairns but somehow we where sent to a hostel like place (Carlton) 2 lefts and then you are on the Jesmond strip? I booked this just as I one night away. Honestly never again. Gutted as the site and reviews looked so good .
Stayed 1 night in Jan 2024

4/10 Poor

Margaret

Disliked: Property conditions & facilities
The room I was given was in different building from the main hotel (which looked a much higher standard than the one my room was in). The room was cold, the window latch was broken, and the window onto a flat roof immediately outside the room which I thought was unsafe. There was clearly no soundproofing in the room as I could hear other guests on the floor speaking and moving around all night. Although I had booked two nights, I moved out to a different hotel after the first night.

6/10 Okay

Richardo G.

Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Denzel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from S on Jan 4, 2024
Hi Denzel,Thanks for the feedback.Kind regards,Cairn reception

10/10 Excellent

Amir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from S on Jan 4, 2024
Hi Amir,Thanks for the positive feedback!Kind regards,Cairn reception

8/10 Good

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from S on Dec 22, 2023
Hi Jarrod,Thanks for the positive feedback.Kind regards,Cairn reception

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Very enjoyable stay
Stayed 1 night in Dec 2023

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Good room size Helpful staff
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Liam

Stayed 2 nights in Dec 2023

2/10 Terrible

MODUPEOLUWA

Stayed 1 night in Dec 2023

8/10 Good

Stuart

Stayed 4 nights in Nov 2023

6/10 Okay

Alice

Traveled with family and small children
Liked: Cleanliness, staff & service
Room was nice and clean, staff were lovely and helpful. I was up on the top floor, which proved quite difficult with a pram and 3month old to contend with, as there was only stairs and no lift, although i cant fault the staff for helping me up and down the stairs
Stayed 2 nights in Nov 2023

10/10 Excellent

Shane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pleasant atmosphere and the staff are also very nice and pleasant too
Stayed 2 nights in Nov 2023

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , for the money .
Stayed 1 night in Nov 2023

4/10 Poor

Rhys

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The property is not as described. The room itself did not look as advertised, and the room is a lot smaller than it looked advertised. Alongside this, the room itself had dirt marks on all of the walls, which looked as though someone had rubbed dirty shoes along the walls. It was also very noisy in the morning when the cleaners are going from room to room, you can hear everything going on outside the room and it did not feel like a great experience.
Response from S on Nov 24, 2023
Hi Rhys,Thanks for your feedback.Your comments have been passed over to the relevant departments.Kind regards,Cairn reception

8/10 Good

Zarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Jesmond
A great location in Jesmond. There was no issue with being in the other part of the hotel, however, it wasn't always easy to get access to the other part. The breakfast was excellent as were the staff. I'd stay again for sure, good VFM
Stayed 2 nights in Nov 2023

8/10 Good

Marius Catalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jamie

Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Adele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Good location, handy for the city centre. Great food in the restaurant, try the tacos and nachos 😊 Clean room and pleasant staff.
Stayed 1 night in Nov 2023
Response from S on Nov 16, 2023
Hi Adele,Thanks for the feedback.We're pleased to hear you enjoyed your stay with us!Kind regards,Cairn reception

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from S on Nov 14, 2023
Hi Myles,Thanks for the feedback.We're pleased to hear you enjoyed your stay with us!Kind regards,Cairn reception

4/10 Poor

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy Room
If you are staying in the Motel part of the hotel - across the road, its the noisiest Stay over in any hotel i have ever had in the past 36 years Its not just the people its the doors , the stairs , everything makes a noise - Room 416 should never be offered
Stayed 1 night in Nov 2023
Response from S on Nov 14, 2023
Hi David,We apologize for the issues you encountered during your stay.You comments have been passed on to the relevant departments.Kind regards,Cairn reception

10/10 Excellent

Abdul

A bit noisy for me . The place have Resturant attached to the property and gust and staff always moving .
Stayed 1 night in Nov 2023
Response from S on Nov 14, 2023
Hi Abdul,Thanks for the feedback.We're pleased to hear you enjoyed your stay with us.We are situated on Osborne road which can be lively at times.Kind regards,Cairn reception