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Reviews of Holiday Inn Express Newcastle City Centre, an IHG Hotel

3 out of 5
Holiday Inn Express Newcastle City Centre, an IHG Hotel
Waterloo Square St James Boulevard, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1001 reviews" "
Rating 8 - Good. 365 out of 1001 reviews" "
Rating 6 - Okay. 58 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Antoine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on Apr 19, 2024
We appreciate your kind words, Antoine.We hope to welcome you back again soon.All the best, Lucy -

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area surrounding the hotel is rather run down & gloomy.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on Apr 15, 2024
Thanks for the review and feedback, Stephen!All the very best,Lucy

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good clean friendly hotel. Staff were excellent and breakfast was perfect.
Stayed 4 nights in Apr 2024
Response from Hotel Operations Manager on Apr 15, 2024
Thanks for the review, Paul!We're so pleased to read that our team made a good impression.All the very best,Lucy

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small but affordable and clean, boasting an excellent location in the city center area. Good reception services.
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Apr 4, 2024
We appreciate your kind words, Kim.Safe travels and see you again soon!All the best, Lucy -

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent posistion for Railway Station 5/10 min walk,Hotel clean,staff very friendly, breakfast plentiful with plenty of choice. would stay again 👍
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 4, 2024
Thank you for recommending us in your review!All the best, Lucy -

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on Mar 18, 2024
Dino, thanks for the amazing rating. We hope to welcome you back and All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Mar 25, 2024
Anna, thanks for the recommendation.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 16, 2024
Wow, 10/10! Thanks so much for your top marks.See you soon.Best wishes, Lucy

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Newcastle central train station, metro and coach station. Shops and restaurants within easy walking distance.
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
Thanks for your top marks, Avril.All the best, Lucy -

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff
Great staff, easy check in, all clean and tidy. Good quality breakfast with plenty of choice even though we went down later. Great location for accessing the city centre and the St James’s Park. Parking next door, easy to get to and easy access back out. Definitely recommended.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
The team is thrilled to receive such a great rating! Thank you!We can't wait for you to visit us again.All the best, Lucy -

10/10 Excellent

Rodger

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, breakfast always really good
When in newcastle usually stay here, the rates are good, and comfort is very good too. breakfast is superb
Stayed 1 night in Jan 2024
Response from - Hotel Operations Manager on Jan 15, 2024
Roger, thanks for your top rating.All the best, Lucy

10/10 Excellent

Mohammed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay. We were here for 5 nights.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
Wow, 5/5! Thanks for your perfect marks.All the best, Lucy -

10/10 Excellent

Hester

Traveled with family
Stayed 1 night in Jan 2024
Response from HOM on Jan 8, 2024
Thanks for the perfect rating, Hester. All the best, Lucy - Hotel Operations Manager.

8/10 Good

Timothy

Business traveler
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from HOM on Jan 8, 2024
Timothy, thanks for the amazing rating. All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
ANGELA, thanks for taking the time to review our hotel! Thanks for the perfect rating and we hope to welcome you back. All the best, Lucy - Hotel Operations Manager.

4/10 Poor

Matthew

Traveled with family
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Victoria - Hotel Operations Manager on Dec 27, 2023
Thanks for rating the hotel, Matthew.If you'd like to provide any further details about your stay, please get in touch.All the best

6/10 Okay

Shantaram

Stayed 3 nights in Dec 2023
Response from Victoria - Hotel Operations Manager on Dec 27, 2023
thanks for the rating.If you'd like to provide any further details about your stay, please get in touch.All the best,

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Wow, 5-stars! Thanks so much, Darren. We hope to welcome you back and All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

mr E

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Dec 19, 2023
Mr E, we're over the moon to see your review.All the best, Lucy -

8/10 Good

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Convenient for Central station but pretty basic. Staff very welcoming and friendly
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 19, 2023
Jennifer, thanks for the amazing review.All the best, Lucy -

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 19, 2023
We appreciate your kind words, Christopher.All the best, Lucy -

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 5, 2023
We appreciate your kind words, Mark.Best wishes, Lucy -

6/10 Okay

Vicky

Traveled with family
Breakfast didn’t seem as good as normal
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 5, 2023
Vicky, thanks for your comments. We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.Best wishes, Lucy -

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent location for city center, superb staff.
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on Dec 5, 2023
Wow! What a wonderful review. Thanks, David.Take care, Lucy -

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, room was clean, and the breakfast options were great.
Stayed 4 nights in Nov 2023
Response from Hotel Operations Manager on Dec 5, 2023
Abigail, thanks a bunch for the kind review!Take care, Lucy -

8/10 Good

Joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meeting up with old friends
I stayed for a Sunday night with 2 uni friends for our 40 year catch up. Rooms were very comfortable. One of my friends was kept awake by traffic noise but on the other side of the building it was quiet.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 22, 2023
Joanne, thanks a bunch for the kind review!We hope to welcome you back again soon.All the best, Louise -

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and in a good location
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 20, 2023
Thanks so much for the 10/10 rating!See you soon.Take care, Lucy

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good check in. Convenient for the train station. Everything you would expect from a hie
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 20, 2023
We appreciate your kind words, Adrian.See you next time.Best wishes, Lucy

10/10 Excellent

Charlotte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel and the staff were friendly.
Stayed 1 night in Nov 2023
Response from - Hotel Operations Manager on Nov 20, 2023
Thanks for your top marks, Charlotte.Best wishes, Lucy

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for staying in Newcastle
Lovely clean and comfortable room, with excellent free breakfast. Staff were friendly too. The only issue I had was with a slow draining shower - the plughole needed clearing.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 7, 2023
Marion, thanks for taking the time to review our hotel!We hope to see you again soon!All the best, Lucy -

10/10 Excellent

Nicola

Traveled with family
A great hotel, central to the town centre. Would stay again, as parking was ideal and service and breakfast was wonderful.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 7, 2023
Wow, 10/10! Thanks so much, Nicola!We hope to see you again soon!All the best, Lucy -

8/10 Good

Sheila

Stayed 1 night in Oct 2023
Response from HOM on Oct 30, 2023
Sheila, thanks for the amazing rating. We hope to welcome you back and All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first impression
Great, central location, first time in a holiday inn express
Stayed 2 nights in Oct 2023
Response from HOM on Oct 30, 2023
Thanks for the perfect rating, M. We hope to welcome you back and All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast very enjoyable excellent room nice and quiet
Stayed 2 nights in Oct 2023
Response from HOM on Oct 30, 2023
Thanks for the 5/5 rating, Keith. We hope to see you again and All the best, Lucy - Hotel Operations Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 5 nights in Oct 2023
Response from HOM on Oct 30, 2023
Hi, thanks for the amazing rating. All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

Cherrelle

Stayed 1 night in Oct 2023
Response from HOM on Oct 30, 2023
We highly appreciate the perfect rating Cherrelle. We hope to see you again and All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

Eilidh

Stayed 1 night in Oct 2023
Response from HOM on Oct 23, 2023
Thanks for the perfect rating, Eilidh. We hope to welcome you back and All the best, Lucy - Hotel Operations Manager.

2/10 Terrible

Ashleigh

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don't stay
Unfortunately I didn't get to stay the two nights I paid for so I lost out due to bad weather in Scotland so instead of offering me a partial refund I got nothing considering it was through no fault of my own the policy shouldn't be that they keep it if you have to leave I had no choice, we aren't in an situation at present where it's affordable to just be able to leave the fact they kept the second night from me leaving me with nothing is a disgrace I understand if you leave because hotel wasn't great but I'd of enjoyed I just couldn't understand circumstances of trains being cancelled. So change your policy it's not people's fault if they have to leave early, I find it a disgrace. Won't be back which is a shame it was in a great location but after telling you my situation and still not being refunded terrible shame on you.
Stayed 2 nights in Oct 2023
Response from HOM on Oct 20, 2023
Ashleigh, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Lucy - Hotel Operations Manager.

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok.
Reception staff could not have done anymore. Was disappointed with the choices for breakfast, we normally stay at a premier inn and much prefer the breakfast there. Also coffee machine was out of service the whole time we were here. I must admit a nice bean coffee is a must to set you up for the day ahead. Instant coffee in the rooms doesn’t have the same effect.
Stayed 3 nights in Oct 2023
Response from HOM on Oct 20, 2023
Jonathan, thanks for your review of our hotel. We always strive to give the best possible service so we're glad you felt this way. Thank you for letting us know about the breakfast options. Your feedback helps us do better. All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, convenience to surrounding attractions, and an excellent breakfast made this a great stay!
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 12, 2023
Ryan, thanks so much for your top marks!Best wishes, Lucy -

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Operations Manager on Oct 10, 2023
Thanks so much for your top marks, William.We hope to welcome you back again soon.All the best, Lucy -

6/10 Okay

Coral

Stayed 2 nights in Oct 2023
Response from HOM on Oct 30, 2023
Thanks for the rating, Coral. We hope to see you again and All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

Alibay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on Oct 9, 2023
Alibay, thanks for the glowing review. All the best, Lucy -

2/10 Terrible

ASHRAF

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 9, 2023
Ashraf, thanks for your feedback.We’re sorry to hear your time at the hotel wasn’t 5/5. Please feel free to reach out to us with any further comments, concerns, or suggestions you’d like to share. We would love to make things right if you give us another chance.All the best, Lucy -

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and room was comfortable, spotlessly clean. Breakfast included in price too, which is a bonus these days
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 9, 2023
Kevin, your lovely feedback is welcomed!All the best, Lucy -

10/10 Excellent

sandra

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on Oct 9, 2023
Sandra, thanks for your 10/10 rating!All the best, Lucy -

10/10 Excellent

alison

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on Oct 9, 2023
Thanks for the kind review, Alison!We hope to welcome you back again soon.All the best, Lucy -

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good three night stay.
Standard Holiday Inn Express stay in a convenient central location. Friendly staff. Good included breakfast. Our only minor issue was the lighting in the bedroom - it isn’t bright enough to be able to read easily in bed (the individual bedside lights are not up to the job). We’d happily stay again.
Stayed 3 nights in Sep 2023
Response from HOM on Sep 27, 2023
Hi, thanks for your feedback. We're glad our location suited your needs. We appreciate you bringing your feedback to our attention and we hope to welcome you back soon. All the best, Lucy - Hotel Operations Manager.

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
All was as expected.
Stayed 3 nights in Sep 2023
Response from HOM on Sep 25, 2023
Wow, 5-stars! Thanks so much, adrian. We hope to welcome you back and All the best, Lucy - Hotel Operations Manager.

8/10 Good

James, Santee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need bigger beds. A double doesn’t cut it when your used to a king! Need a business center yo print out boarding passes etc.
Stayed 7 nights in Sep 2023
Response from HOM on Sep 25, 2023
James, thanks for your review of our hotel. We appreciate you bringing your feedback to our attention. We hope to see you soon and All the best, Lucy - Hotel Operations Manager.