Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dundee

Weekend stay at holiday in gosforth park

Posted May 18, 2015
Had a thoroughly enjoyable weekend stay at this hotel . Room was large and light . Bed very comfortable and en suite was spotless .very friendly helpful staff . We were down from Scotland for the rugby so hotel maybe just slightly too far out but I am more than happy with my stay .restaurant on site but didn't use this as food was available in the bar area.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

will return

Posted May 11, 2015
Pros: the staff were great
Cons: wi fi speed and connection
good breakfast and very pleasant staff. rooms newly updated
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Carlisle

Reasonable

Posted May 5, 2015
Pros: the location
Cons: less noise
This hotel is perfectly fine for an overnight stay. The rooms are clean and spacious but the hotel decor is a bit dated and, on this occasion, it was quite noisy. Fine for business. The food in the bar was good and the staff served us right at closing time without any complaints but breakfast was nothing special.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Niagara Falls Canada

nice hotel

Posted Apr 14, 2015
Pros: Friendly personnel
Cons: new menu same food as last time I was there
Location: Hike at Northumberlanda really beautiful
excellent personnel helpful courteous good location not far from hotel and Newcastle taxicab service from borderline cab excellent
5 out of 5
Recommended
for Couples
by Sophiefrom Grantham

Weekend away

Posted Feb 24, 2015 on Hotels.com
Amazing
Comment from Hotel Management
Apr 8, 2015 by Hotel team, Hotel Management
Glad we made you so happy - please visit again
5 out of 5
Recommended
for Families
by Annfrom Great Finborough

Family days

Posted Feb 24, 2015 on Hotels.com
Great stay with our grand daughters who really enjoyed the pool. It was great to relax in the pool after a busy day exploring the area and visiting family.
Comment from Hotel Management
Apr 8, 2015 by Hotel team, Hotel Management
Great to read that your grand daughters enjoyed the pool so much and that you were able to relax after sightseeing. Hurry back
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oxfordshire

Close enough to explore the city and beyond

Posted Feb 23, 2015
Pros: Modern, clean and uncluttered. Most importantly, warm comfortable beds.
Cons: Shame about the splashes of paint on the new curtains-only minor things though.
Location: 15 mins drive into city with art galleries galore to visit. Would recommend The Biscuit Factory followed by brunch at Blakes and more art shops nearby
Was a little dubious after a five hour drive to the frozen north. On arrival was met by friendly and helpful reception. On to our room to discover a newly refurbished and warm room. Plenty of space for my daughter and myself. Would easily accommodate a small family. Gym/swimming pool available which we used. Didn't have enough time to sample the spa experience so can't comment on that. Took breakfast one morning and really enjoyed the calm atmosphere-families with young children seated away from parties of just adults which I must say, I appreciated. Been there/done that! A little more expensive than I thought but hey, we enjoyed it. Would definitely use this hotel again-please keep it as it is, along with the excellent service.
Comment from Hotel Management
Apr 8, 2015 by Hotel Team, Hotel Management
What great feedback - thank you. We are continuing to refurbish our bedrooms to improve the standards and guest comfort (like the bedroom you had). It will be ongoing for a while, but well worth it. Our "excellent service" is always a focus and we appreciate you recognising it - thank you & please make that 5 hour trip again (smiley face)
5 out of 5
Recommended
for Couples
by A verified traveler

Valentine weekend

Posted Feb 20, 2015 on Hotels.com
My wife and I loved our stay after the first nite they up graded us to another room cause of the mouse of the heating after that all went we'll
Comment from Hotel Management
Apr 8, 2015 by Hotel team, Hotel Management
Thank you - hopefully the typo of the word "mouse" was meant to be the "noise". Made us smile. Thank you for the 5 stars
4 out of 5
Recommended
for Families
by A verified travelerfrom Cupar, Scotland

Loads of space in the room with plenty of parking

Posted Jan 26, 2015
Pros: Parking was free and plenty. The room was quite spacious even with two double beds and a family with two toddlers.
Cons: Cleanliness of the room. It appeared that the room hadn't been vacuumed before we entered it.
Location: It's in the middle of no where but the larger room even with two double beds more than compensated.
On whole it was OK. Wish our room had been vacuumed before we took it - plenty of hair about. The shower hose was leaking water everywhere. Otherwise, the staff was quite pleasant with plenty of space in the room.
Comment from Hotel Management
Mar 12, 2015 by Hotel Team, Hotel Management
Thank you for your comments and please accept my apologies for any short comings. Please always remember that there is someone on duty at all times to help with any issues.
1 out of 5
Recommended
for Business Travelers
by Chrisfrom London

Average hotel, dreadful food, nice staff

Posted Jan 16, 2015 on Hotels.com
Staying with a female colleague, we were greeted by reception and told that I (a male) was invited to drink and eat with the management sales team, but my colleague was not. Whilst odd, we ignored this and moved on. The rooms were fine, but not great. The food was dreadful and we sent back not only their first offering but also the replacement. Between us, this was the third meal in forty years either of us have ever refused. The only saving grace for the entire hotel is the friendly and pleasant staff who genuinely try to help.