Bar (on property)

Reviews of Holiday Inn Newcastle Jesmond, an IHG Hotel

4 out of 5
Holiday Inn Newcastle Jesmond, an IHG Hotel
Jesmond Road, Newcastle-upon-Tyne, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 974 reviews" "
Rating 8 - Good. 378 out of 974 reviews" "
Rating 6 - Okay. 71 out of 974 reviews" "
Rating 4 - Poor. 36 out of 974 reviews" "
Rating 2 - Terrible. 15 out of 974 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oscar Edwards on Mar 26, 2024
Thank you for your kind feedback.

6/10 Okay

Elaine

Draughty room - large gap under door letting light in and cold from the hallway . Lift not working and no signage to get to the stairs .
Stayed 1 night in Mar 2024
Response from Oscar Edwards on Mar 17, 2024
Thank you for your honest feedback.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oscar Edwards on Mar 12, 2024
Thank you for your kind and honest feedback.The Management Team

8/10 Good

Kayla

Stayed 1 night in Feb 2024
Response from Oscar Edwards on Mar 20, 2024
Thank you for your kind feedback.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oscar Edwards on Feb 6, 2024
Thank you for your kind feedback.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location easy access to Metro
Stayed 1 night in Jan 2024
Response from Oscar Edwards on Jan 29, 2024
Thank you for your kind feedback.

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient base in Newcastle within east reach of the centre and Jesmond.
Stayed 1 night in Dec 2023
Response from Oscar Edwards on Jan 2, 2024
Thank you for your kind feedback.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with lovely friendly staff. Good breakfast.
Stayed 1 night in Dec 2023
Response from Oscar Edwards on Dec 18, 2023
Thank you for your kind feedback.

6/10 Okay

Madelyne

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very Cold Room
Heating in the room was intermittent so it was very cold. Reception staff tried to help by bringing two heaters. I was offered another room but it was in a separate building, up four flights of stairs. Room was a good size but not in great condition - the sink drain was partially blocked and the desk light didn't work. The bed was comfortable and it was quiet. Walking distance into the city centre but parking at £10 for the night seems very pricey.
Stayed 1 night in Dec 2023
Response from Oscar Edwards on Dec 18, 2023
Thank you for your honest and kind feedback.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for us
Nice hotel, very friendly and helpful staff. Had a noisy room the dirst night, so arranged to be moved for the next night .. no issues. Location was great for jesmond life and jesmond dene, aswell as city centre. Stones throw from the metro station too.
Stayed 2 nights in Dec 2023
Response from Oscar Edwards on Dec 5, 2023
Thank you for your kind and honest feedback.The Management Team

10/10 Excellent

Ka Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with this time
Stayed 5 nights in Nov 2023
Response from Oscar Edwards on Nov 15, 2023
Thank you for your honest feedback.

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for overnight stay. Excellent choice at breakfast.
Stayed 1 night in Nov 2023
Response from Oscar Edwards on Nov 12, 2023
Thank you for your honest feedback.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overnight stop, excellent breakfast
Perfectly OK overnight stop, comfy room, excellent breakfast. We don't have an electric car but did notice a good number of charge points in the car park.
Stayed 1 night in Oct 2023
Response from Oscar Edwards on Oct 29, 2023
Thank you for your kind feedback, we'll hope to see you again very soon.The Management Team

6/10 Okay

Anita

Liked: Cleanliness, staff & service, room comfort
All staff in the hotel and Receptionists when we checked in were polite. Bar staff very friendly Hotel and room clean and toiletries a good standard Food good in the evening and at breakfast Second visit to a holiday inn in the last 3 months and both clean but looking tired
Stayed 1 night in Oct 2023
Response from Oscar Edwards on Oct 15, 2023
Thank you for your honest feedback.The Management Team

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Oscar Edwards on Oct 29, 2023
Thank you for your kind feedback.The Management Team

6/10 Okay

KATHRYN

Business traveler
Liked: Room comfort
business trip
staff were helpful especially a young man @ dinner and he was also at breakfast ! room was ok a luxury having a bath !!! ideal location for me
Stayed 1 night in Oct 2023
Response from Scott on Oct 6, 2023
Thank you for your honest feedback.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest properties from this hotel chain
Stayed 2 nights in Sep 2023
Response from Oscar Edwards on Oct 29, 2023
Thank you for your kind feedback, we'll hope to see you again very soon.The Management Team

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We only stayed 1 night for an open day at the nearby university but couldn’t fault them and if our son gets into this chosen uni we will definitely be using this hotel to stay for visits. The staff were very friendly and accommodating
Stayed 1 night in Sep 2023
Response from Scott on Oct 5, 2023
Thank you for your great feedback.

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff at reception.
Stayed 1 night in Sep 2023
Response from Scott on Oct 5, 2023
Thank you for your great feedback.

8/10 Good

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Lucky enough to get a spacious accessible room on the quiet side of the hotel.
Stayed 1 night in Sep 2023
Response from Scott on Sep 26, 2023
Thank you for the feedback

6/10 Okay

david

Traveled with family
Liked: Amenities
Rooms rough round the edge's. Need a lick of paint. Mould in bathrooms.
Stayed 1 night in Sep 2023
Response from Scott on Sep 26, 2023
Thank you for the feedback

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from Oscar Edwards on Sep 24, 2023
Thank you very much for your feedback.

6/10 Okay

Jane

Disliked: Room comfort
Nice hotel but awful beds.
The hotel is nice, breakfasts are good with plenty of choice. We had a double bed which sank in the middle and we are not big people. The bed was very uncomfortable. Pillows were hard.
Stayed 3 nights in Sep 2023
Response from Scott on Sep 26, 2023
Thank you for the feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of the public areas needed hoovering We could not work out how to use the main overhead shower in our bathroom - my husband is a plumber and we still couldn't work it out - the controls would not move!
Stayed 1 night in Sep 2023
Response from Scott on Sep 26, 2023
Thank you for the feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed as up for Great North Run. Location was spot on (also easy to get public transport into the city centre). Staff couldn’t have been more friendly or helpful.
Stayed 2 nights in Sep 2023
Response from Scott on Sep 12, 2023
Thank you for the great feedback, We love the GNR!

8/10 Good

Julie

Stayed 1 night in Sep 2023
Response from Scott on Sep 26, 2023
Thank you for the feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to park, friendly and efficient staff, clean and comfy room. Only slight issues, shower tray overflowed and the tv cut out.
Stayed 1 night in Sep 2023
Response from Scott on Sep 5, 2023
Thank you very much for the honest feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smooth
Stayed 1 night in Aug 2023
Response from Scott on Sep 1, 2023
Thank you for your feedback.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Lovely staff. Fantastic breakfast. Great location, three minutes walk from the metro and approx 12 mins walk to the Haymarket. One problem was the road noise, we were in a room overlooking the road and needed ear plugs as it's a busy road. Overall though I would stay here again
Stayed 4 nights in Aug 2023
Response from Scott on Aug 15, 2023
Thank you for your great feedback it is always nice to read such a positive review.

4/10 Poor

jeremiah

Traveled with family
Liked: Cleanliness, staff & service
Hotel was very good staff were lovely especially dining area staff been to this hotel before and came back because of convenience of area come to Newcastle frequently as our family live here but won't go back to this hotel again due to them now charging u for parking to stay at there hotel now which they didn't before I think is so wrong we added £40 on to our bill for a four night stay
Stayed 4 nights in Aug 2023
Response from Scott on Aug 15, 2023
Thank you for your honest feedback

6/10 Okay

Edward

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed in the holiday inn twice recently. The staff and service are excellent. However on both occasions (most notably in room 104) the bed wasn’t very comfortable resulting in a poor nights sleep. The location is good, not directly on the noisy osbourne road like some of the others in the area, but still within walking distance
Stayed 1 night in Aug 2023
Response from Scott on Aug 15, 2023
thank you for your honest feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff. Good facilities in the reception area with the coffee bar and space to work.
Stayed 1 night in Jul 2023
Response from Scott on Jul 28, 2023
Thank you for your feedback

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and quality also wonderful Breakfast!
Stayed 2 nights in Jul 2023
Response from Scott on Jul 27, 2023
Thank you for the feedback

8/10 Good

Jane

Stayed 3 nights in Jul 2023
Response from Scott on Jul 27, 2023
Thank you!

10/10 Excellent

Gillian

Stayed 1 night in May 2023
Response from Scott on Jul 27, 2023
Thank you for your feedback

6/10 Okay

Helen

Traveled with family
Convenient position, but the Holiday Inn is now looking a little run down. Our curtains were torn, drinking glasses were dirty, under the bed was very dusty, restaurant staff were not very welcoming. Front of House Manager, who I think was new, was very helpful and seemed to be doing everything. The king bed was very comfortable!
Stayed 1 night in Jul 2023
Response from Scott on Jul 27, 2023
Thank you for your honest feedback

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Scott on Jul 20, 2023
Thank you very much for the feedback

8/10 Good

William, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Scott on Jul 20, 2023
Thank you for the feedback

10/10 Excellent

Jayne

Stayed 1 night in Jul 2023
Response from Scott on Jul 20, 2023
Thank you for your review

6/10 Okay

Joanna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Scott on Jul 20, 2023
feedback is always very important to us.

8/10 Good

Robert

Stayed 4 nights in Jul 2023
Response from Scott on Jul 20, 2023
Thanks for the great feedback

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Comfy and clean as usual as i am a regular here, great breakfast and great restaurant for an evening meal, the bar also comes in handy. Friendly and helpful staff The only negative for me is the onsite parking, not a great car park , small and tight especially if the hotel is busy , dont like it but there is nowhere else available
Stayed 1 night in Jul 2023
Response from Scott on Jul 20, 2023
Always great to read such positive feedback

10/10 Excellent

Georgia

Stayed 1 night in Jul 2023
Response from Scott on Jul 4, 2023
Thank you very much for taking the time in leaving your honest feedback

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff under the leadership of the manager could not have been more courteous and helpful. An excellent hotel conveniently situated with easy access and safe parking .
Stayed 2 nights in Jun 2023
Response from Scott on Jul 4, 2023
Your feedback is a pleasure to read, thank you taking the time as we take all of our feedback very serious here at the Holiday Inn Jesmond.

8/10 Good

Anthony J

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, parking available
Very friendly staff and excellent service. Plenty of parking, £10/night, which is a big advantage. Location is OK for the outskirts of the city but a bit of a walk into the centre. The hotel is on a busy road so there's quite a lot of noise if you're in a front room. The rooms aren't big but have everything you need.
Stayed 1 night in Jun 2023
Response from Scott on Jun 28, 2023
Thank you for your Feedback, We are 200 yards away from Jesmond metro station so you get be in the centre in less then 3 minutes if you were to stay with us again.

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jun 2023
Response from Scott on Jun 27, 2023
Thank you for the honest feedeback

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities, clean and comfortable.
Stayed 1 night in Jun 2023
Response from Scott on Jun 27, 2023
Thank you very much for your positive feedback.

8/10 Good

Gilmour

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jesmond nights.
Nice place near the metro. On site parking. The hotel is a bit of a maze. Rooms are spacious. No hair dryer wife was annoyed with that!! Staff were very helpful. Breakfast was spot on. Nice layout of food as you would expect. Over all good stay.
Stayed 1 night in Jun 2023
Response from Scott on Jun 24, 2023
All feedback is very important to us, Thank you so much, We are very lucky to be so close to the metro line.

10/10 Excellent

Denis

Stayed 3 nights in Jun 2023
Response from Scott on Jun 24, 2023
Thank you very much for the feedback

6/10 Okay

Christopher, Winsford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dependable - but bear in mind you'll now also get stung for £10 a day to park your car - so that may make it more worthwhile to stay somewhere more guest-friendly
Stayed 1 night in Jun 2023
Response from Scott on Jun 24, 2023
All feedback is important to us, thank you for taking the time.