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Reviews of Leonardo Hotel Newcastle Quayside - formerly Jurys Inn

4 out of 5
Leonardo Hotel Newcastle Quayside - formerly Jurys Inn
South Shore Road, Gateshead, England

Reviews

7.8

Good

Rating 10 - Excellent. 348 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rahul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, nearby the main attractions, budget prices
Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Disliked: Property conditions & facilities
A conveniently located hotel and modern facilities but our floor smelled musty, the parking is very limited and expensive and the breakfast was very average.
Stayed 3 nights in Apr 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Duncan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Decent stay
Stayed 2 nights in Apr 2024

8/10 Good

Philippa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the Glasshouse. Parking was also good value
Stayed 1 night in Apr 2024

6/10 Okay

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with the lack of parking options
Stayed 1 night in Apr 2024

10/10 Excellent

Maricel, Bradford

Traveled with partner
Liked: Cleanliness, amenities
nice hotel noisy on weekends with other young drunk occupants
Stayed 2 nights in Mar 2024

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the river
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Disliked: Amenities, property conditions & facilities
The hotel uses old magnetic card keys for the rooms, which are very easily rendered unusable if they're held near a phone, contactless card etc. Despite best efforts to keep apart, I had to return to reception after every trip out to get a new card. It's 2024 guys - c'mon.
Stayed 4 nights in Mar 2024

8/10 Good

Bryony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joanne

Stayed 2 nights in Mar 2024

8/10 Good

Anthony

Liked: Staff & service
Staff went out of their way to make my 5 year old daughter and I very welcome
Stayed 1 night in Mar 2024

8/10 Good

Zeljka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Reasonable hotel for one night stay but plenty of room for improvement. Uneventful menu with high prices should be changed as there are no restaurants nearby. The staff could be more welcoming and informative.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great view if Newcastle across the River Tyne, and its many bridges!
Stayed 1 night in Mar 2024

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Check in was excellent.
Stayed 4 nights in Mar 2024

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The permanent staff are what made our brief stay. Positioned in a super spot near to Millennium bridge and Quays area, the hotel is warm and welcoming. Our second floor room overlooking the river was small but very comfortable with a fantastic mattress (important for a good night's sleep). Decor is a little dated but clean and fine. Our main issue was the kitchen; we'd ordered food in the evening but when my husband's lasagne came out, the top was lukewarm and when I poked my finger in it was still icy cold at the bottom, quite a health risk. I have to say the staff couldn't have been more apologetic and kind - the meal costs were fully refunded and we did not have to pay for our on site parking. We will return but it did put a dampener on our evening after we'd spent a lovely time watching and listening to Dark Side of the Moon at the Life Science Centre.
Stayed 1 night in Feb 2024

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
No housekeeping. Room was not cleaned during stay
Stayed 2 nights in Feb 2024
Response from Reception on Feb 25, 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our housekeeping team are always around in the mornings and early afternoons and we do advise to put your rooms service card on the door to ensure this gets done. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

10/10 Excellent

Hussein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service very clean
Stayed 2 nights in Jan 2024
Response from J on Feb 18, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

4/10 Poor

Ian

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on Feb 20, 2024
Thank you for taking the time to share your invaluable feedback with us via a review. We are disappointed to learn of the poor experience you had in our hotel and must offer our sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and we are very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. Yours sincerely, Leonardo Newcastle-Quayside.

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just passing through, it’s my usual stop on the way to Scotland. Good value for the price.
Stayed 1 night in Jan 2024
Response from J on Feb 18, 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

6/10 Okay

Jon, Harrogate

Stayed 1 night in Feb 2024

10/10 Excellent

kerry lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast facing the river. No dislikes.
Stayed 2 nights in Feb 2024
Response from J on Feb 13, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

10/10 Excellent

LYNN, Wetherby

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and perfect location for a concert at the Glasshouse. Room clean and tidy. Good breakfast. Great price and easy parking at only £8.50 for 24 hours.
Stayed 1 night in Feb 2024
Response from J on Feb 13, 2024
Thank you for having stayed with us and for having taken the time to review Leonardo Hotels Newcastle QuaysideIt is most pleasing to read your account of your recent experience at the hotel and I will ensure your feedback is communicated to the teamI do hope we have the pleasure in welcoming you back to the hotel in the near futureYours sincerelyJanis KyleFront Office Manager

4/10 Poor

Denise

Traveled with family
Disliked: Staff & service
Nothing
Stayed 1 night in Jan 2024
Response from J on Jan 31, 2024
Thank you for taking the time to complete the survey regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesYours sincerelyJanis KyleFront Office Manager

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy on the quayside
Stayed 1 night in Jan 2024
Response from J on Jan 31, 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

8/10 Good

Jon

Business traveler
Liked: Cleanliness, staff & service
Room had a window that wasn’t shut properly and it was a very windy night. Receptionist moved me straight away. Good service
Stayed 1 night in Jan 2024
Response from J on Jan 28, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from J on Jan 27, 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

8/10 Good

James

Business traveler
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from J on Jan 24, 2024
Thank you for your high scoringWe do hope you enjoyed your stay and look forward to welcoming you back somedayKind regards

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Third or so time I’ve stayed here, great location, rooms are a good size and if you get a river side room the views are amazing. This time round my room was freezing, mentioned it twice and nothing changed. Food seems to stop early the night I arrived and the next day the chef hadn’t turned up for lunch (ended up having to get Uber eats…). All that aside I’d stay there again as the location is perfect.
Stayed 2 nights in Jan 2024
Response from J on Jan 23, 2024
Thank you for the feedbackMay I just apologise for the issues you experienced during your stay, these were unforeseen circumstances and I do thank you for your understandingWe do hope to welcome you back in the not too distant futureSincerelyJanis KyleFront Office Manager

8/10 Good

Chris

Stayed 1 night in Jan 2024
Response from J on Jan 23, 2024
Thank you for completing our guest surveyWe do hope to welcome you back again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from J on Jan 22, 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

8/10 Good

stacey

Response from J on Jan 22, 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

6/10 Okay

Kevin

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from J on Jan 22, 2024
Thank you for taking the time to complete our customer feedback survey, your scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

6/10 Okay

Jonathan, Airdrie

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Really poor car park rubbish massive gap under door so light in all night and no VIP amenity
Stayed 1 night in Jan 2024
Response from J on Jan 22, 2024
Thank you for taking the time to review your recent stay at Leonardo Newcastle Quayside. I am disappointed to see you were unhappy with certain areas during your stay. I can assure you that our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotels facilities and customer service. Please accept my sincere apologies and I can assure you we will take your comments on board in order to improve our guest experienceYours sincerelyJanis KyleFront Office Manager

8/10 Good

Julie

Traveled with family
Liked: Staff & service
Really friendly and helpful and a fantastic location and easy parking. Public areas really nicely presented. Rooms (bathrooms) are very tired looking though
Stayed 2 nights in Jan 2024
Response from J on Jan 16, 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotels Newcastle Quayside. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities and service, I assure you the appropriate actions are in place and your comments will be acted uponI do hope I have the pleasure in welcoming you back to the hotel in the not too distant futureYours sincerelyJanis KyleFront Office Manager

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gateshead
excellent hotel
Stayed 1 night in Jan 2024
Response from J on Jan 16, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

6/10 Okay

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from J on Jan 16, 2024
Thank you for taking the time to complete our customer feedback survey, your scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

10/10 Excellent

Andy

Stayed 1 night in Jan 2024
Response from J on Jan 16, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

8/10 Good

Claire

Stayed 1 night in Jan 2024
Response from J on Jan 16, 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

10/10 Excellent

Chun Hung

Stayed 1 night in Jan 2024
Response from J on Jan 16, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from J on Jan 11, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

10/10 Excellent

Fiona

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely, beds so comfortable. Very clean. A bit more attention to detail in room needed. One of the curtains was hanging off at the end, stain on wall beside bed and bathroom quite dated. But this did not affect our stay.
Stayed 2 nights in Jan 2024
Response from J on Jan 16, 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesYours sincerelyJanis KyleFront Office Manager

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from J on Jan 11, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

6/10 Okay

Sam

Stayed 2 nights in Dec 2023
Response from J on Jan 11, 2024
Thank you for taking the time to complete our customer feedback survey, your scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Had a very relaxed time in one of the Exec rooms overlooking the Tyne. Staff were fantastic and made the stay better.
Stayed 3 nights in Dec 2023
Response from J on Jan 6, 2024
Thank you for having stayed with us and for having taken the time to review Leonardo Hotels Newcastle QuaysideIt is most pleasing to read your account of your recent experience at the hotel and I will ensure your feedback is communicated to the teamI do hope we have the pleasure in welcoming you back to the hotel in the near futureYours sincerelyJanis KyleFront Office Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J on Jan 6, 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

10/10 Excellent

Sean

Stayed 2 nights in Dec 2023
Response from J on Jan 11, 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

4/10 Poor

Iwan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very basic rooms. Shower curtains feel old fashioned, weren’t very clean. Paper thin walls with minimum sound proofing, so most certainly not a place for a light sleeper. Underwhelming hotel, wouldn’t recommend.
Stayed 1 night in Dec 2023
Response from J on Jan 6, 2024
Thank you for taking the time to review your recent stay at Leonardo Newcastle Quayside. I am disappointed to see you were unhappy with certain areas during your stay. I can assure you that our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotels facilities and customer service. Please accept my sincere apologies and I can assure you we will take your comments on board in order to improve our guest experienceYours sincerelyJanis KyleFront Office Manager

8/10 Good

Garry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from J on Jan 2, 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good overall
Decent hotel for the price but wouldn’t call it 4 star! Felt similar to a travelodge. Fairly central and relaxed atmosphere
Stayed 1 night in Dec 2023
Response from J on Jan 1, 2024
Thank you for your feedbackYour comments help to improve the service we provideKind regards