Beach/ocean view

Reviews of Little Haven Hotel

3 out of 5
Little Haven Hotel
River Drive, Littlehaven, Tyne & Wear, South Shields, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 463 out of 797 reviews" "
Rating 8 - Good. 272 out of 797 reviews" "
Rating 6 - Okay. 44 out of 797 reviews" "
Rating 4 - Poor. 14 out of 797 reviews" "
Rating 2 - Terrible. 4 out of 797 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carl, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect location for what we needed. All staff were friendly and helpful
Stayed 2 nights in Oct 2023
Response from reception on Oct 18, 2023
thank you!

10/10 Excellent

Trevor

Stayed 2 nights in Oct 2023
Response from reception on Oct 18, 2023
thank you for your review!

6/10 Okay

Peter

Liked: Cleanliness, amenities
Unique because its on the beach and from the room we had it was very enjoyable watching the shipping in and out of the Tyne. Breakfast service was a bit chaotic generally. Not acceptable to run out of pastries and croissants half way through breakfast service on two mornings. Decaf coffee only available in powder form is not good enough in this day and age. Watered down squash in tumblers, served to Wedding guests, as the alternative to alcohol, is far from acceptable.
Stayed 5 nights in Sep 2023
Response from Reception on Oct 18, 2023
Thank you for your comments Peter, they will be passed on to our management team. Thank you for making us aware.

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front of house staff were so very friendly nothing was too much for them restarant staff were very good food was hot and enjoyable
Stayed 4 nights in Aug 2023
Response from reception on Sep 5, 2023
thank you for your comments John! :)

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from reception on Sep 5, 2023
thank you

4/10 Poor

Stephen

Stayed 1 night in Aug 2023
Response from reception on Sep 5, 2023
thank you

6/10 Okay

Michael

Stayed 1 night in Aug 2023
Response from reception on Sep 5, 2023
thank you

8/10 Good

Sheila

Stayed 1 night in Aug 2023
Response from reception on Sep 5, 2023
thank you

8/10 Good

Vivienne Hwang

Stayed 2 nights in Aug 2023
Response from Reception on Aug 9, 2023
thank you!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Jul 2023
Response from reception on Aug 9, 2023
thank you!

10/10 Excellent

Angie

Stayed 1 night in Mar 2023
Response from Reception on Aug 9, 2023
thank you!

10/10 Excellent

Kelly

Stayed 1 night in Jul 2023
Response from Reception on Aug 9, 2023
thank you!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from little haven hotel on Aug 9, 2023
thank you!

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very helpful
Stayed 3 nights in Jul 2023
Response from little haven hotel on Aug 9, 2023
thank you!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Love this hotel! Staff great, location ideal
Stayed 5 nights in Jul 2023
Response from little haven hotel on Aug 9, 2023
thank you!

8/10 Good

Yvette

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from little haven hotel on Aug 9, 2023
thank you!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Lovely hotel in a fantastic location right next to the beach. Staff all friendly, rooms comfortable.
Stayed 2 nights in Jul 2023
Response from little haven hotel on Aug 9, 2023
thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good location with good food and excellent customer service, both friendly and efficient. The rooms were a good size too.
Stayed 5 nights in Jun 2023
Response from Reception on Jul 5, 2023
Great review John! Thank you! Kindest regards

10/10 Excellent

JANET

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Reception on Jul 5, 2023
Thank you for your score Janet.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sam Fender
Stayed for Sam Fender gig with my daughter and we loved this place. The hotel, breakfast, rooms, restaurant, bar area were spot on. The location was beautiful. Couldn’t fault it at all
Stayed 2 nights in Jun 2023
Response from reception on Jun 21, 2023
Thank you for your comments Andrew! Great to hear you had a good night!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Reception on Jun 21, 2023
thank you for your score Jaqueline! kindest regards

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Reception on Jun 21, 2023
thank you for your score Nicola! Kindest regards

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Lovely friendly staff
Stayed 1 night in Jun 2023
Response from Reception on Jun 15, 2023
Great score Tracey! Thank you :)

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from reception on Jun 15, 2023
Thank you for your score Paul!

10/10 Excellent

Rosemary

Stayed 1 night in Jun 2023
Response from Reception on Jun 15, 2023
Thank you for your score Rosemary!

10/10 Excellent

Dianne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for our rugby weekend in Newcastle
Stayed 1 night in Jun 2023
Response from Reception on Jun 7, 2023
thank you so much! Glad to see you enjoyed your stay with us! see you again soon Dianne, :) kindest regards

4/10 Poor

angela

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Reception on Jun 7, 2023
thank you for your score Angela, Please advise how we can make this better! Kindest regards

10/10 Excellent

russell

Stayed 2 nights in Jun 2023
Response from Reception on Jun 7, 2023
Great Score Russell! Thank you so much! hope to see you again soon, Kindest regards

6/10 Okay

Julia

Liked: Staff & service
Disliked: Cleanliness
Pros - It’s so close to a beautiful beach and piers and a beautiful parks are within walking distance Cons - the food was not good, tasteless, overcooked and very limited options for breakfast. The dishes were stained, cutlery not clean - we didn’t want to eat there after the first meal
Stayed 4 nights in May 2023
Response from Reception on Jun 14, 2023
Good Afternoon, Thank you very much for your review. We are so glad to hear that you found our area to be beautiful. We are very sorry that you had this experience at breakfast, we have received awards and lots of praise for our breakfast, we are so very sorry that you did not have the same experience with us as it is not to our usual standard. We hope that this does not deter you from staying with us in future.

8/10 Good

Stuart

Stayed 1 night in Jun 2023
Response from Reception on Jun 7, 2023
thank you for your score Stuart!Kindest regards

10/10 Excellent

Alicia

Stayed 1 night in May 2023
Response from Reception on May 26, 2023
Thank you for your score Alicia! kind regards

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Enjoyable stay
Enjoyed the hotel. Great position. Food excellent. Dining area too warm due to greenhouse type roof on sunny day. Staff friendly. Room needs some tlc. Good value though.
Stayed 1 night in May 2023
Response from Reception on May 24, 2023
Thank you for your comments Stephen! Kindest regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything A ok
Stayed 1 night in May 2023
Response from Reception on May 24, 2023
thank you for your comments Jeffrey! Kindest regards

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at The Little Haven Hotel on numerous occasions, not once have we been disappointed. From Reception to the Staff around the hotel all personnel are really friendly and polite, they can’t do enough for you. Well done, we shall be staying again soon. Thankyou to everyone during our stay.
Stayed 4 nights in May 2023
Response from Reception on May 24, 2023
thank you for your score and comments Paul, Kindest regards

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Reception on May 17, 2023
thank you for your score Joyce! Kindest regards

8/10 Good

Sally

Stayed 3 nights in May 2023
Response from Reception on May 29, 2023
Thank you for your score Sally. Kindest regards

8/10 Good

Derek

Stayed 1 night in May 2023
Response from reception on May 9, 2023
thank you!

10/10 Excellent

julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , clean , nice staff and really good food , location amazing , second time here and will defo be back
Stayed 1 night in Apr 2023
Response from reception on May 9, 2023
thank you for your review Julie! we look forward to seeing you again :)

6/10 Okay

Carolyne

Traveled with family
Liked: Cleanliness
The location is the USP of this hotel but it is very dated and lacks attention to detail particularly in the staffing area. The Manager is not present nor obvious to customers. Staff need to trained not to spend time hanging over reception chatting when customers need attention, and when they do that they should not be greeted with a response that makes them feel like an interference to the conversation. They also need to be made clear that shouting at each other in and outside the restaurant is totally unacceptable. Some Individual staff are very good but a well managed customer Service team are constantly attentive rather than making Customers feel processed. Whilst the hotel is clean it’s very dated and some of the Ocean Road BnB’s surprisingly have a higher quality of accommodation and staff as well as amenities. Overall It’s just lack lustre.
Stayed 1 night in Apr 2023
Response from Reception on May 9, 2023
thank you for your comments Carolyne, they have been passed on to our management team, and noted.

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at The Little Haven for over 20 years and love our trips down south. This year however the food was quite disappointing' We stayed Friday and Saturday and the menu - 'Steak Night'- was the same both nights. Soggy chips and poor steaks. Shame.
Stayed 2 nights in Apr 2023
Response from Reception on Apr 30, 2023
Thank you for your feedback!We are sorry to hear about this. We do always have steak night on a friday and saturday night however this is not to our usual standard. We hope to welcome you back again.Kind regardsLittle Haven Hotel

2/10 Terrible

Heather

Stayed 2 nights in Apr 2023
Response from Reception on May 24, 2023
Hi Heather, Please can you let us know what we can do to improve the score. Kindest regards

8/10 Good

Paul

Stayed 2 nights in Apr 2023
Response from reception on Apr 30, 2023
Thank you for your feedback!We hope to welcome you back again.Kind regardsLittle Haven Hotel

10/10 Excellent

Lorraine Clarke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Haven Hotel
Lovrely hotel right on the coast of south Shields. Great breakfast with good choice. I love poached eggs so was able to get this as a choice. Very comfortable king size bed.
Stayed 6 nights in Apr 2023
Response from reception on Apr 30, 2023
Thank you for your feedback!We hope to welcome you back again.Kind regardsLittle Haven Hotel

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Reception on Apr 30, 2023
Thank you for your feedback!We hope to welcome you back again.Kind regardsLittle Haven Hotel

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
F A B U L O U S value for money.
Great location. Great value for money. Great breakfast. Great staff. The only negative - we stayed 2 nights and both nights our room keys wouldn't work so both nights we spent 20 minutes going up and down to reception to access the room. William was brilliant.
Stayed 2 nights in Apr 2023
Response from reception on Apr 30, 2023
Thank you for your feedback!We hope to welcome you back again.Kind regardsLittle Haven Hotel

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Always enjoy our visits. Friendly hotel with very friendly staff. Lovely big room.
Stayed 1 night in Apr 2023
Response from Reception on Apr 30, 2023
Thank you for your feedback!We hope to welcome you back again.Kind regardsLittle Haven Hotel

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent we had the Collingwood suite views were superb from the two balconies, the suite itself was huge and very clean ,staff all friendly ,restaurant was busy but sevice very quick food was great .A big thanks to all the staff
Response from reception on Apr 16, 2023
Good morning Barry,Thank you so much for taking the time to write us a review. We are so pleased you had an enjoyable stay & we hope to welcome you back soon!Kind regardsLittle Haven Hotel

10/10 Excellent

Kerrie

Stayed 1 night in Apr 2023
Response from reception on Apr 16, 2023
Good morning Kerrie, Thank you so much for your 10/10 rating!We are so pleased you had an enjoyable stay & we hope to welcome you back soon!Kind regardsLittle Haven Hotel

10/10 Excellent

Sharron

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from reception on May 9, 2023
Thank you for your review Sharron!