Reception

Reviews of Staybridge Suites Newcastle, an IHG Hotel

4 out of 5
Staybridge Suites Newcastle, an IHG Hotel
Buxton Street, Newcastle-upon-Tyne, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 682 out of 826 reviews" "
Rating 8 - Good. 133 out of 826 reviews" "
Rating 6 - Okay. 7 out of 826 reviews" "
Rating 4 - Poor. 3 out of 826 reviews" "
Rating 2 - Terrible. 1 out of 826 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great facilities
Stayed 3 nights in Mar 2024
Response from Rebecca on Mar 5, 2024
Thank you for your feedback! We're thrilled to hear that you found our staff excellent and enjoyed our facilities. Providing top-notch service and a comfortable environment are our priorities, and we're glad to know that we hit the mark during your stay. We appreciate your kind words and hope to see you again soon!

10/10 Excellent

jo

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely helpful and friendly staff
Stayed 1 night in Feb 2024
Response from Rebecca on Mar 1, 2024
Dear Jo,Thank you for the glowing review! We're thrilled to hear that our staff made your experience exceptional. Providing helpful and friendly service is at the core of what we do, and it's great to know that we succeeded in making your stay enjoyable. We appreciate your kind words and hope to welcome you back soon! If there's anything else we can do to enhance your next visit, please feel free to let us know.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and the room was clean and comfy :)
Stayed 1 night in Feb 2024
Response from Rebecca on Feb 29, 2024
Thank you David for the 5 star review!

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Rebecca on Feb 19, 2024
Dear Brian, Thank you for your feedback! We're delighted to hear that you found our staff friendly during your stay. Providing excellent customer service is a top priority for us, and we're glad that our team made your experience a positive one. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Staff all brilliant Hotel clean and comfy
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 15, 2023
Thank you, for taking the time to give us 10/10 feedback! We are really pleased you enjoyed your stay here and look forward to welcoming you back again in the future.

8/10 Good

Antonia

Stayed 1 night in Dec 2023
Response from bex on Dec 6, 2023
Thank you Antonia for leaving us your review. The team and I hope to be able to welcome you back again in the future.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view of quayside, the spacious room and kitchenette, and especially the low key den and coffee area downstairs
Stayed 1 night in Dec 2023
Response from Bex on Dec 5, 2023
Thank you very much for taking the time to leave us with your review. We use the feedback provided by guests such as yourself to help deliver the best possible service and to ensure we are able to provide that signature 'Home from Home' feeling. The team and I look forward to welcoming you again in the future. Kind regards,Rebecca

10/10 Excellent

Christopher Moodie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment with well equipped kitchen area and very comfortable bed. Close to centre for shopping and bars. Would stay again if visiting Newcastle
Stayed 2 nights in Nov 2023
Response from Bex on Dec 5, 2023
Thank you very much for taking the time to leave us with your review. We use the feedback provided by guests such as yourself to help deliver the best possible service and to ensure we are able to provide that signature 'Home from Home' feeling. The team and I look forward to welcoming you again in the future. Kind regards,Rebecca

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from bex on Jan 8, 2024
Thank you, Paul, for the 5 star review!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect aparthotel.
Lovely suites, clean and comfortable. Great shower. Plentiful breakfast and so nice to have free hot drinks downstairs, day or night, nice ones too! Ideal place to take a dog too as it's only a 10 minute walk from a park or 5 mins down to the quayside. Excellent staff so we will be back.
Stayed 1 night in Nov 2023
Response from Bex on Dec 5, 2023
Thank you, for taking the time to give us 10/10 feedback! We are really pleased you enjoyed your stay here and look forward to welcoming you back again in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
The hotel was clean and welcoming. The staff couldn't have been more friendly and helpful. The room was spacious and well equipped with everything you could want. The kitchen was just the right size. We didn't use the kitchen but if we had stayed longer I'm sure we would have made more use of it. The bathroom was large and the shower was awesome. (A weak shower can ruin a stay.) The bed felt quite soft but was oh so comfy. I have trouble sleeping away from home but I had no problems in Newcastle. The room was also quiet. When we get back to Newcastle we will definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Bex on Nov 13, 2023
Thank you , Melissa for such a complementary review , the team and I hope to be able to welcome you again n the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
From the initial greeting till walking out it felt so welcoming. The place was very clean and was impressed with how it was laid out. First time but won't be the last Thank you
Stayed 2 nights in Nov 2023
Response from bex on Nov 7, 2023
Thank you, Peter for your 10/10 review!

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, property conditions & facilities
Extremely obliging staff. Nothing was a problem. Comfortable room, good breakfast and friendly wine and cheese reception. I’d return anytime
Stayed 3 nights in Nov 2023
Response from Bex on Nov 7, 2023
Thank you, Linda, for you 5/5 review!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bex on Oct 31, 2023
Thank you, Kelly, for taking the time to give us 10/10 feedback! We are really pleased you enjoyed your stay here and look forward to welcoming you back again in the future.

10/10 Excellent

Bally

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catered for Great North Run participants. Fantastic breakfast options as well as laying on a pasta party the night before.
Stayed 2 nights in Sep 2023
Response from Bex on Oct 31, 2023
Thank you, for taking the time to give us 5/5 feedback! We are really pleased you enjoyed your stay here and look forward to welcoming you back again in the future.

10/10 Excellent

Kenneth Charles

Stayed 2 nights in Sep 2023
Response from Bex on Oct 31, 2023
Thank you, for taking the time to give us 10/10 feedback! We are really pleased you enjoyed your stay here and look forward to welcoming you back again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2023
Response from Bex on Oct 31, 2023
Thank you, for taking the time to give us 10/10 feedback! We are really pleased you enjoyed your stay here and look forward to welcoming you back again in the future.

8/10 Good

TAKAHIRO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I would say this hotel is great compared to others. However some of the points could be enhanced.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Welcomed by Jason who is a credit to the hotel Simple to book in and complementry tra , coffee and muffins are a nice touch Only down side was paying for both motorbikes to park although we take up only 1 bay
Stayed 2 nights in Aug 2023

10/10 Excellent

Ross

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property close to the city centre (but not in it). Area around it very residential, few restaurants. Staff super nice, and rooms really very good
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in newcastle
First class clean room and bathroom with very friendly and helpful staff.
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Alison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Staybridge Suites Newcastle on Aug 22, 2023
Thank you for the 10/10 rating!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Staybridge Suites Newcastle on Aug 10, 2023
Thank you Anne!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Staybridge Suites Newcastle on Jul 28, 2023
Thank you Robert!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy to stay, expensive parking.
Always happy to stay at Staybridge Newcastle - a lot of room for the price, pleasant people. The breakfast isn't quite as good as it used to be but still quite OK with plenty of choice. Parking extortionate at £12 a night now - used to be just expensive at £8. We don't usually need it but did this time.
Stayed 2 nights in Jul 2023
Response from Staybridge Suites Newcastle on Jul 24, 2023
Thank you for the 10/10 rating Anthony!

10/10 Excellent

Mrs Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
When we arrived we were greeted by a very friendly and welcoming member of staff. She had a lovely conversation with us and was very helpful. The only thing my husband and I was disappointed in was that there was no bar to go to and there was no evening meals. I maybe should have looked into that part when booking.
Stayed 3 nights in Jul 2023
Response from Staybridge Suites Newcastle on Jul 24, 2023
Thank you for the 10/10 review Natalie!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Staybridge Suites Newcastle on Jul 19, 2023
Thank you for the review!

2/10 Terrible

Deyong

Stayed 1 night in Jul 2023
Response from Staybridge Suites Newcastle on Aug 10, 2023
Thank you for your review!Please let us know what we could do to make your stay better.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Staybridge Suites Newcastle on Jul 11, 2023
Thank you for the 10/10 rating!

8/10 Good

De Quan Alex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. The breakfast was great. And very happy with the free beverages.
Stayed 1 night in Jun 2023
Response from Staybridge Suites Newcastle on Jul 11, 2023
Thank you for the review!

10/10 Excellent

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Staybridge Suites Newcastle on Jul 3, 2023
Thank you Jenny!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay.
This was our third visit to the hotel. It had maintained its standards with excellent and helpful staff and the rooms and common areas are clean and modern. The concept of an all suite hotel is very good as all rooms are spacious with comfortable lounge chairs and sofas. We stayed in a one bedroom suite.
Stayed 2 nights in Jun 2023
Response from Staybridge Suites Newcastle on Jul 3, 2023
Thank you for the 10/10 rating Lindsay!

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We received a very warm welcome and all the staff were really friendly and helpful. Breakfast had good options and was laid out in a really good way. I'm coeliac and I had different options for breakfast and the staff seemed aware of risks of cross contamination with food. The room was a good size and was nice and bright.
Stayed 4 nights in Jun 2023
Response from Staybridge Suites Newcastle on Jun 26, 2023
Thank you for the 5/5 review!

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These places are excellent
I really liked this hotel. The staff were very welcoming and genuinely friendly. Loved the breakfast too
Stayed 1 night in Jun 2023
Response from Staybridge Suites Newcastle on Jun 26, 2023
Thank you for the 10/10 review!

10/10 Excellent

Miles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Really nice hotel, and very reasonably-priced. Staff were helpful, rooms lovely, and the breakfast was good.
Stayed 1 night in Jun 2023
Response from Staybridge Suites Newcastle on Jun 26, 2023
Thank you for the 10/10 review!

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room with good kitchen facilities. Lots of choice for morning breakfast. Easy parking
Stayed 1 night in Jun 2023
Response from Staybridge Suites Newcastle on Jun 13, 2023
Thank you for the 4/5 rating!

8/10 Good

Suk Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Jun 2023
Response from Staybridge Suites Newcastle on Jun 13, 2023
Thank you for the 4/5 rating!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Staybridge Suites Newcastle on Jun 8, 2023
Thank you for the 5/5 rating!

10/10 Excellent

Lorna

Stayed 1 night in May 2023
Response from Staybridge Suites Newcastle on Jun 8, 2023
Thank you for the 10/10 rating!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Staybridge Suites Newcastle on Jun 8, 2023
Thank you for the 10/10 rating!

10/10 Excellent

Stewart

Stayed 5 nights in May 2023
Response from Staybridge Suites Newcastle on May 29, 2023
Thank you Stewart

10/10 Excellent

Nivenka

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms with kitchen facilities, hairdryer, toiletries etc. Good buffet breakfast. Great staff!
Stayed 2 nights in May 2023
Response from Staybridge Suites Newcastle on May 29, 2023
Thank you!

8/10 Good

Kendra

Stayed 7 nights in May 2023
Response from Staybridge Suites Newcastle on May 29, 2023
Thank you!

10/10 Excellent

IAN

Stayed 1 night in May 2023
Response from Staybridge Suites Newcastle on May 29, 2023
Thank you Ian!

10/10 Excellent

Hung D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that goes extra mile to make us a comfy stay
Pros: all inclusive breakfast, good room size with a small kitchen, friendly staff, late afternoon tea. Cons: 15 mins walk to downtown
Stayed 7 nights in Mar 2023
Response from Staybridge Suites Newcastle on May 29, 2023
Thank you!

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Great
Love Staybridge. Staff always friendly and helpful. Breakfast easy. Laundry Room a game changer. Spotlessly clean.
Stayed 5 nights in May 2023
Response from Staybridge Suites Newcastle on May 11, 2023
Hi Ruth,Thank you for your 10 out of 10 review. We are glad you enjoyed your stay with us!

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, super friendly and helpful staff.
We stayed as a family group for a wedding, our 3 rooms were all close together as requested. Every single member of staff was friendly and helpful. The rooms were of good standard, fully equipped for self catering if you were doing that. The breakfast was excellent (especially the waffles) and 24 x 7 tea and coffee. Location great for Quayside and City areas of Newcastle.
Stayed 2 nights in May 2023
Response from Staybridge Suites Newcastle on May 9, 2023
Thank you for your 10 out 10 review Ian!We are glad you enjoyed your stay!

10/10 Excellent

Azlina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are extremely friendly and helpful
Stayed 10 nights in Apr 2023
Response from Staybridge Suites Newcastle on May 4, 2023
Thank you for your 5* rating!

10/10 Excellent

Nick

Stayed 2 nights in Apr 2023
Response from Staybridge Suites Newcastle on May 29, 2023
Thank you Nick!