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Reviews of The Vermont Hotel & Vermont Aparthotel

4 out of 5
The Vermont Hotel & Vermont Aparthotel
Castle Garth, Newcastle-upon-Tyne, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 540 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nick

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean and helpful, suppirtive staff. Will definitely stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, friendly helpful staff and great price
Stayed 1 night in Apr 2024

10/10 Excellent

CHIU

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and very clean. Friendly staff
Stayed 1 night in Apr 2024
Response from Amber on Apr 13, 2024
Thank you for a great review Linda. We hope to see you again soon.

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property, great place, parking no problem, only downside was having to give a £200 deposit and not getting it back for up to two days!!
Stayed 1 night in Apr 2024
Response from Amber on Apr 11, 2024
Thank you for your review Maxine.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amber on Apr 10, 2024
Thank you for a great review Michael.

8/10 Good

Lorna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Vermont. A fantastic location, love the bar and the rooms and lovely. We would have rated it 5 stars but the breakfast is not great. It’s not because it’s buffet style, it’s more the quality is not great and it’s not kept well either. We still love it but would be 5 stars once the breakfast is better
Stayed 1 night in Mar 2024
Response from Amber on Apr 1, 2024
Thank you for your review and feedback Lorna, this will be shared with the team. Take care.

8/10 Good

Julie

Clean and comfortable
Stayed 1 night in Mar 2024
Response from Amber on Apr 1, 2024
Thank you for a lovely review Julie. Take care.

2/10 Terrible

Jackie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Very disappointing overnight break the noise we experienced throughout the night was disgraceful from both within the hotel and outside the hotel. I have tried to speak with the duty manager regarding my experience and have had no response. For an hotel that markets itself as a luxury hotel it was not the experience myself and my two daughters expected.
Stayed 1 night in Mar 2024
Response from Reception on Mar 14, 2024
Thank you for your review.

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unfortunately difficult to get to sleep on floor 11 with nightclub directly above you, but on a positive note staff were great always polite and helpful
Stayed 3 nights in Mar 2024
Response from Amber on Mar 6, 2024
Thank you for your review and feedback Steve!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Excellent location and very friendly, helpful staff. Unfortunately in the Aparthotel there seems to be a major issue with hot water supply and pressure so a shower on Saturday evening was lukewarm and then just no water at all. Apparently this is an ongoing problem especially when everyone is using showers in the building. In fairness we were offered complimentary breakfast for all 4 of us.
Stayed 1 night in Mar 2024
Response from Amber on Mar 5, 2024
Thank you for your review and feedback which will be taken on board.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber on Mar 5, 2024
Thank you for your review Stephen!

8/10 Good

Jonathon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, lovely bar area. The room was clean and decorated stylishly. Staff helpful and a really great location. Walkable to bars and restaurants. No downsides. Would definitely recommend.
Stayed 1 night in Feb 2024
Response from Amber on Mar 5, 2024
Thank you for your review Jonathon!

10/10 Excellent

Lewis

Stayed 1 night in Feb 2024
Response from Amber on Feb 21, 2024
Thank you for a great review Lewis!

2/10 Terrible

Stephen

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were lucky to get a space in the tiny carpark. The door cards didn't work so I had to go back to the reception to get them re authorized. The view from our room was mainly brick wall. The cold water tap on the bath didn't work. So we had to use the shower to cool the hot water. The bathroom sink took ages to empty. We wanted to visit the rooftop bar for a drink and see the sights but was told we couldn't as we hadn't booked, we didn't know that it was booking only as hotel guests we thought it might be easy to get up there. Very disappointed
Stayed 1 night in Feb 2024
Response from Reception on Feb 21, 2024
Thank you for your review.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Amber on Feb 8, 2024
Thank you for a great review Steven!

10/10 Excellent

Penelope

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay in the aparthotel. Very spacious suite and clean. Shower was good but the water lukewarm all 3 days but otherwise a good stay. Thanks
Stayed 2 nights in Feb 2024
Response from Amber on Feb 8, 2024
Thank you for a great review!

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Incredible amount of facilities. Could do with a little refurbish but for the price was extremely happy with our stay.
Stayed 1 night in Jan 2024
Response from Amber on Feb 3, 2024
Thank you for your review James.

6/10 Okay

Elliott

Stayed 1 night in Dec 2023
Response from Amber on Feb 3, 2024
Thank you for your review.

6/10 Okay

JOHN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Staff,food and room excellent however got home to find they charged my card for £211. Appallingly customer service a month on although they agree its a mistake still no refund. We have booked for later in the year but because of this going to cancel.
Response from Amber on Feb 3, 2024
Thank you for your review and feedback which we have spoken to you about directly. Please accept our apologies for this error once again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amber on Feb 3, 2024
Thank you for a great review.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities
Great location, stunning facade, cold and took a while to be warm it uo. Charging £2 for what should be complimentary water - when yiu have paid above the going rate seems cheap. Leaving bag with concierge without tagging system was not professional and WiFi was intermittent in room. No facilities for e-cars

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River suite was spotlessly clean and spacious. Although was cold at night as no way of adjusting heating that we could find
Stayed 1 night in Dec 2023

2/10 Terrible

Andrew

Stayed 3 nights in Nov 2023
Response from Reception on Feb 3, 2024
Thank you for your review.

6/10 Okay

Philip

Traveled with group
Liked: Property conditions & facilities
Bins weren’t emptied, kettle didn’t work (despite informing reception), nightclub nearby which was noisy past 1am
Stayed 1 night in Nov 2023
Response from Amber on Nov 27, 2023
Thank you for your review and feedback, we apologise for any inconvenience caused

8/10 Good

Leah Van

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little concerned when they had my reservation for one night instead of two. Not sure if it was an Expedia issue or the hotels’. The problem was resolved within a few minutes. All was well.
Stayed 2 nights in Nov 2023
Response from Amber on Nov 24, 2023
Thank you for your review and we hope to see you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that can offer any occasion.
We had to ask to be moved into a different room with quieter surroundings and the reception staff were great in sourcing another room that was more appropriate for our stay. The breakfast had a great selection and the bar was relaxed and quiet on both the Saturday and Sunday of our stay.
Stayed 2 nights in Nov 2023
Response from Amber on Nov 19, 2023
Hi John, Thank you for your review, it is great to see overall you have enjoyed your stay with us and we very much hope to welcome you back to the Vermont in the near future.

4/10 Poor

Clare

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reception on Nov 11, 2023
Thank you for your review.

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities
Two locations!! Not great
Beware!! When you book this place they dont tell you there are TWO different locations. We booked the Vermont because we wanted to be close to a wedding venue. Foudnnoutnon chrckin that our room was at another location which does not have the amenities listed for the hotel! No breakfast, no gym, no parking!! And to add on to the misery our room was directly over aloud club so it was terribly noisy until 330am!!!
Stayed 2 nights in Nov 2023
Response from Reception on Nov 6, 2023
Thank you for your review however we are clearly advertised as the Vermont Hotel and the Vermont Aparthotel. It is guests responsibility when making a booking.

10/10 Excellent

Joshua

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Amber on Nov 7, 2023
Thank you for your review Joshua, we are delighted you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good location somewhat lacking in customer service
Overall Comfortable room in a quiet location within walking distance of restaurants. Some management and staff could do with some training in customer service .
Stayed 3 nights in Oct 2023
Response from Reception on Nov 3, 2023
Thank you for your review

8/10 Good

Jude

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, lovely concierge and really central but bring your earplugs - its really busy and noisy on a saturday night till late! Better directions when you confim booking would help to find the aparthotel would help too.
Stayed 1 night in Oct 2023
Response from Amber on Oct 23, 2023
Thank you for your review and feedback. We hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Farooq

Stayed 1 night in Oct 2023
Response from Amber on Oct 23, 2023
Thank you for your review.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Amber on Oct 17, 2023
Hi Donald,Thank you so much for a great review. We hope to welcome you back to the Vermont soon!

8/10 Good

Andrew, Providenciales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amber on Oct 17, 2023
Hi Andrew,Thank you for a great review we hope to welcome you back to the Vermont soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Amber on Oct 17, 2023
Thank you for a great review.

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber on Oct 17, 2023
Hi Debra, Thank you for the review we are delighted you enjoyed your stay and hope to see you again soon

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber on Oct 6, 2023
Hi Michael, Thank you for a great review, we are pleased to see you have enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Louise

Stayed 1 night in Sep 2023
Response from Amber on Sep 29, 2023
Thank you for a great review Louise! We are delighted you enjoyed your stay and hope to see you again soon.

10/10 Excellent

David, Morristown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying in this traditional English hotel, right next to a very historic site - the Keep in Newcastle! Invited in family to enjoy the afternoon Tea which was fun. Appreciated the quietness, the friendly staff and the good food.
Stayed 5 nights in Sep 2023
Response from Amber on Sep 24, 2023
Hi David, Thank you so much for such a wonderful review. It is great to see you have enjoyed your stay with us and we very much look forward to welcoming you back, hopefully soon!Take care.

10/10 Excellent

Raymond

Stayed 1 night in Sep 2023
Response from Amber on Sep 23, 2023
Hi RaymondThank you so much for a great review. We hope to welcome you back to the Vermont soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near to the quayside close to loads of bars and restaurants & shopping within a 10 minute walk
Stayed 1 night in Sep 2023
Response from Amber on Sep 12, 2023
Hi David, Thank you for such a lovely review, it is great to see you have enjoyed you stay at the Vermont! We hope to welcome you back soon.

8/10 Good

Karl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amber on Sep 9, 2023
Thank you for your lovely review Karl! We hope to see you again soon

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, the aesthetics of the building are beautiful and it’s well maintained and the staff are fantastic
Stayed 1 night in Aug 2023
Response from Amber on Sep 1, 2023
Thank you for a great review! We hope to welcome you back to the Vermont soon.

2/10 Terrible

Simon

Stayed 1 night in Aug 2023
Response from Amber on Sep 2, 2023
Thank you for your review, unfortunately I am unable to comment without further information. We hope to welcome you back to the Vermont in the near future.

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Food in restaurant had very limited choice. Were told we could order from bar menu when we enquired earlier in the day but when we got to table it was only from restaurant menu. Burgers/ fish and chips. Disappointing for a restaurant menu.
Stayed 1 night in Aug 2023
Response from Amber on Aug 29, 2023
Hi Joanne Thank you for your review and feedback which will be passed to the appropriate departments. We hope to welcome you back soon!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We stayed 2 nights, the staff are very friendly, the rooms spacious and comfortable, the food you spoilt for choice.
Stayed 1 night in Aug 2023
Response from Amber on Aug 16, 2023
Thank you for a great review Susan! We are delighted you enjoyed your visit and we hope to welcome you back soon.

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for exploring Newcastle
Great location for exploring Newcastle. Some of the decor is a little dated and rooms could do with a safe. Lift has a mind of its own. Whatever number you pressed it went down to 1! Breakfast was amazing great quality produce. If you’re a light sleeper you might struggle with the train line as it’s very close. Rooms were very hot but they did provide a fan. We would go back!
Stayed 3 nights in Aug 2023
Response from Amber on Aug 16, 2023
Thank you for a great review and feedback Dawn, we hope to welcome you back soon!