Ratings based on 173 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified travelerfrom Ontario
If you like rude staff - this is the hotel for youPosted Dec 14, 2014
Pros: They placed matts down on the foyer floor so it was not slippery due to slush, snow and ice everywhere outside.
Cons: The employees should treat people staying there like guests and act like they want repeat business. More handicapped parking spaces should be added.
Location: Nice location - near highway and various food locations and stores. Pizzaville did charge us $10. to deliver the pizza to a hotel, which was expensive
I arrived on a snowy evening. I am disabled and was surprised to see this hotel only had 1 sign in whole parking lot showing disabled parking. I had to park in the back of the hotel. A vehicle was blocking the shoveled pathway to the back door, large amounts of snow all around so had to walk with my cane on the snow and ice around the entire hotel to get inside. When I complained about the vehicle being parked blocking the paved entrance, the front desk employee replied "oh that's my vehicle". Did not move it or apologize. Was advised they have 2 handicapped parking spots in the front only but the other sign broke weeks ago. I suggested they put a new one in and add more the next morning to the manager & was advised that it was not his fault that someone broke the sign. The mirrored closet door was cracked in our room & the shower head was clogged & sprayed everywhere. The maid vacuumed the hallway around 8-8:30am hitting my door several times with the vacuum waking me up. Then at 11am (I had requested a late checkout) The maid knocked on my door & proceeded to yell at me cause I should have already checked out. I had just had a shower & was getting ready to leave - She argued with me for approx 10min. I spoke with the front desk staff to check out and explained how unhappy I was - THEY COULD CARE LESS. You would think they would at least lie to me and tell me they are sorry to hear I had an unpleasant experience. If staying in Newmarket, best to stay elsewhere.
for Familiesby A verified traveler
Newmarket DecemberPosted Dec 14, 2014
Location: Newmarket is a suburban community which will be nice when they finish construction. Traffic around town a problem.
We have stayed in this hotel previously and the desk help and room were better this time, clean and comfortable. The breakfast was a pleasent surprise. lots of choice and fresh. Breakfast staff with early morning smiles and area kept clean.
for Everyoneby A verified travelerfrom d
Easy to highway, great reception staffPosted Nov 17, 2014
Good hotel and room for price, pleasantly surprised. Nice warm pool and decent hottub, room was cozy and separate living room from bedroom with small kitchenette in middle. Breakfast was included, was adequate, perfect for those in a hurry or not wanting anything to big. Only issue was super loud heater in bedroom, woke up everytime it came on, maybe look at updating. It would effect the length of my stay
for Everyoneby A verified travelerfrom Michigan
Posted Nov 4, 2014
Location: The Upper Canada Mall and Walmarts.
The staff were nice and the room was very clean. Could of had more choices at breakfast. I prefer to drink milk out of a carton instead of sharing out of a craft.
for Everyoneby A verified traveler
Breakfast was wonderful!Posted Oct 23, 2014
Pros: Quick Check in, friendly staff, great food, clean room.
I was there a short time for a meeting but enjoyed my stay.
for Everyoneby A verified traveler
Close to the hospitalPosted Oct 20, 2014
The room was good. They forgot to give us a new password on the Monday as that is when it changes. Minor detail.
for Everyoneby A verified travelerfrom Sudbury
Staff very nice. Hotel had all the conviences.Posted Sep 28, 2014
Pros: As above
Cons: I didn't realize this would be asked so I mentioned in the first section.
Location: Very easy to get to. And also very affordable .
Really enjoyed our stay...did mention that the breakfast during the week was till 11:00 but on Weekends just till 10:00. That was a concern since check out time is at 11:00 and we didn't have time for breakfast...too bad cause looked delicious . I think it should be reversed cause guest would like to sleep in if they are there for an event..eg: wedding, shopping or any other activities. Also, I did mentioned they should have chairs on each side of the desk just outside the elevators so guests can sit down while waiting for the elevator. This would help seniors and those with a disability. Thanks you for letting us tell some concerns and hope by doing so will help others to enjoy there stay at the Holiday Inn . Thanks again.
Comment from Hotel Management
Oct 10, 2014 by Myke, Hotel Management
Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable accommodations. We have taken note of your valuable comments and will use these to monitor and improve areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary actions will be taken to improve the quality of service, in order to meet guest expectations for a comfortable and friendly accommodation. We are all looking forward to your next visit. Best Regards, Myke G
by A verified traveler
Post event overnight stayPosted Sep 23, 2014
Cons: Better space planning and better acoustic design/sound proofing would be welcome.
The hotel is fine. It was convenient for post event lodging (would never stay in that area otherwise), but was kept awake until 3:30 a.m. by noisy parties arriving on our floor and above. And, unfortunately, our floor had an ice machine station close by. Better space planning and better acoustic design/sound proofing would be welcome.
by A verified travelerfrom West Guilford, Ont
Newmarket OvernightPosted Sep 21, 2014
Cons: Smile be helpful!
Location: Location great good access to highways.
Desk management was unhelpful in providing lowest rate, I left hotel and booked on internet to get best rate. Inconvenient so why wouldn't manager just give me the rate! Hall was littered with small papers, looked like it hadn't been cleaned in days. The room was spartan... and some furnishing were word need to be recovered Management staff were uninterested in responding to requests. Breakfast was good!!!
for Business Travelersby A verified traveler
Good place to rest your head for the nightPosted Sep 20, 2014
Pros: Clean and neat
Cons: The breakfast wasn't the greatest. Some food was cold, just overall it could have been a better continental breakfast.
The room and services for the night were excellent, room was comfortable, staff was pleasant and courteous and breakfast in the morning was OK.