Ratings based on 22 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler
AmazingPosted Oct 20, 2014 on Hotels.com
great place, great service!
Recommendedby Gail Murphyfrom illinois
girls tripPosted Sep 28, 2014 on Hotels.com
wonderful food. bathrooms had no fans in them. outlets kept blowing fuses. master bedroom bathroom shower had very poor water pressure.
Recommendedby Soumitra Belanifrom Eastvale, CA
Posted Sep 16, 2014 on Hotels.com
The stay was great, but there was an awful odor to the villa on the morning of check out.
for Familiesby A verified traveler
Wonderful LocationPosted Jun 25, 2014 on Hotels.com
Everything was wonderful, beautiful weather, very beautiful hotel and the villas were fabulous.
Recommendedby A verified traveler
Posted Mar 24, 2014 on Hotels.com
for Familiesby fangfrom Irvine
很好Posted Feb 15, 2014 on Hotels.com
for Everyoneby Nenadfrom Long Beach, CA
Resort experience is deteriorating over the yearsPosted Nov 30, 2013
Pros: location, villa, enviroment
Cons: Staff should not expect large tips for what they do, especially if they do poor job. Management should address this and lower their expectations.
I have stayed at Pelican Hill Resort several times over the past few years. I stayed with my friends and family in regular rooms, 4 bedroom villa, and this time in 2 bedroom villa. Unfortunately, every time I come, service seems to be lesser and lesser of what is expected for such resort caliber. In particular, staff is very impolite and they did not make me feel welcome at all. From the valet person who was not even present upon my check-in, to the front desk staff and our battler who assigned himself to our room without a permission just because he showed us the place few days before we arrived. Our 2 bedroom villa was ready upon arrival and we were shown our way to it. I was greeted by the battler and he helped us move all of our stuff in. At the end I tipped him $20 and told him I might need him couple more times that day. He said that he will come and check upon us, which he never did. Was it the tip amount? I don't know. Carpet in the living room was super dirty and aged. It seemed like it could have been cleaned and steamed before we got there. One of the mirrors in the corridor between the two bedrooms was extremely dirty and literally unusable. In addition we decided to have a cocktail at Adriana and listen to the live music. When one of my guests approached the singer to request a specific song he was told that he does not know it and would not do it if he would not be tipped $100. Really? Maybe if he would be a famous singer ok, but this group?
Comment from Hotel Management
Jun 21, 2014 by David, Hotel Management
Nenad, Thank you for taking the time to share your candid feedback. Please know that Pelican Hill considers each guest’s comments very carefully, in an effort to heighten the guest experience throughout every corner of the Resort. I regret that your recent visit was less than perfect, and will certainly address your concerns with our Villa management team. Once again, I thank you for communicating your feedback through your review. We look forward to the opportunity to serve you in the future. Kind regards, David Phillips Director of Rooms The Resort at Pelican Hill
Recommendedby Eliotfrom NYC
Beyond Expectation!Posted Nov 28, 2013 on Hotels.com
I have a family of five and thought Pelican Hills will be too expensive but with 2 or 3 bedroom villas, it's a great deal. Whether a bungalow or a villa, it's more space than any place we have stayed. Everything top notch! Looking forward to the next stay!
Recommendedby A verified traveler
Favorite propertyPosted Nov 22, 2013 on Hotels.com
for Everyoneby A verified traveler
Posted Nov 19, 2013