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Reviews of Hampton Inn & Suites Newport/Middletown

2.5 out of 5
Hampton Inn & Suites Newport/Middletown
317 W Main Rd, Middletown, RI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with family
Liked: Staff & service, property conditions & facilities
Hotel was recently remodeled and the design choices are clean, colorful and contemporary.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, affordable option to the much more expensive hotels and inns of Newport, but just a few minutes away. Plus, free breakfast!

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Bhavin

Stayed 1 night in Dec 2023

10/10 Excellent

mary

Stayed 2 nights in Dec 2023

8/10 Good

Salvatore

Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fresh baked cookies daily with hot chocolate, hit apple cider and coffee all day long. Good complimentary breakfast as well.
Stayed 3 nights in Nov 2023

10/10 Excellent

anthony

Traveled with partner

10/10 Excellent

harolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were exceedingly kind and helpful- Jamal, OD- EVERYONE- housekeeping, breakfast prepping, the young man emptying the trash barrels who made sure we got the hot water we wanted. An amazing team!
Stayed 2 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a convenient location
Stayed 1 night in Nov 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updater interior. Concerto downtown with ample parking
Stayed 1 night in Nov 2023

4/10 Poor

wolf

Worst beds ever
Stayed 2 nights in Nov 2023

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service, property conditions & facilities
The woman that checked me out was fantastic. Very kind and friendly. Did not have the same experience when we checked in. The young man couldn’t find our reservations after giving him our name 3 times. Just handed me our room keys - didn’t even tell us what our room nbr was, anything about the property / breakfast. Very unprofessional.
Stayed 2 nights in Nov 2023

10/10 Excellent

JIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good
Stayed 2 nights in Nov 2023

10/10 Excellent

Marguerite

Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice stay!
Stayed 1 night in Nov 2023

6/10 Okay

GERARDO

Stayed 2 nights in Nov 2023

10/10 Excellent

DAVID

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Stayed 2 nights in Jun 2023

4/10 Poor

William

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment
The room was not cleaned during our two night stay even though we left the room early and at 3 pm advised no service provided. Towels were provided at 10 pm on the day in question . One needed a detective agency to find anyone at the front desk . The breakfast service was the highlight of the experience the staff there friendly . The elevator to the room was either out of service or used by staff to shuttle supplies . The Marriott next store a better option . Hampton usually a wise choice but this one needs competent management - disappointing experience . I am a frequent traveler domestic and internationally
Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was Excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Krista

Liked: Property conditions & facilities, room comfort
Great Hotel but you must request housekeeping
We really enjoyed this hotel, rooms are very clean and it’s a very nice environment. However, when housekeeping didn’t arrive, I approached one of the housekeepers and asked her if she was going to get to our room that day. She responded sharply telling me, that housekeeping is only available on request, and I was not on the list. She also told me that they would have told me that at check-in. Which, of course they did not tell me that at check-in. I didn’t feel that her bad attitude was necessary. And I just want to forewarn everyone to request housekeeping. Apparently they do not touch your room unless you ask them to when you check in. Otherwise, this day was very nice.
Stayed 2 nights in Oct 2023

8/10 Good

George

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very close to activites and over all nice hotel but disappointed in cleanness found hair in sink and bed sheets were stained.
Stayed 1 night in Oct 2023

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Shower barely worked. Little to no pressure at all
Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how new and updated it was and how closel to Newport it was located. The front staff was exceptionally friendly. The breakfast was better than i expected with fresh fruit yogurt parfaits as well as bluberry scones.
Stayed 1 night in Sep 2023
Response from Kaynisha on Sep 24, 2023
Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a positive experience during your stay with us.We take pride in our modern and updated facilities, as well as our convenient location near Newport. It's great to know that you found our front staff exceptionally friendly and that you enjoyed the breakfast offerings, especially the fresh fruit yogurt parfaits and blueberry scones.Your kind words serve as motivation for our team to continue providing excellent service to all our guests. We hope to have the pleasure of welcoming you back on your next visit to the area.If you have any more feedback or suggestions, please do not hesitate to share them with us. We are always eager to hear from our valued guests.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and safe place to stay
Stayed 2 nights in Sep 2023
Response from Kaynisha on Sep 24, 2023
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a clean and safe stay with us. Providing a secure and comfortable environment for our guests is a top priority, and we're pleased to know that we met your expectations.If you have any additional comments or suggestions, please feel free to share them with us. We value your feedback and hope to welcome you back for another great stay in the future.Safe travels!

10/10 Excellent

Filippo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel. Room was nice and spacious. Bed was comfortable.
Stayed 1 night in Sep 2023
Response from kaynisha on Sep 24, 2023
Thank you for taking the time to share your positive feedback. We're delighted to hear that you found your room to be nice and spacious. Providing comfortable accommodations is important to us, and we're pleased to know that we met your expectations.If you have any further comments or if there's anything specific you loved about your stay, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Nishit

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near all attractions.
Stayed 2 nights in Aug 2023

10/10 Excellent

CELESTINO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn is a great motel to stay at. However, I recommend that they offer streaming services as many of it competitors do.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

bong, wyckoff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Newport within 10 minutes.
Stayed 1 night in Aug 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Toilet was broken. Plumbing needs to be better maintained. Mattresses need to be replaced, very uncomfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Liked the staff’s attention and response to inquiries.
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marybeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful weekend! Very clean. Nice hotel and not very far from what we were there for.
Stayed 2 nights in Aug 2023

6/10 Okay

antonio

Liked: Cleanliness
Disliked: Staff & service
In general, we had a lovely stay. Perhaps, we will avoid bookings on line rooms that state that they have for instance 2,3 4 or even 5 rooms left. we would not like to be caught with another room that had certain problems in it like the biggest one was our faucet our bathroom faucet in the tub. It would not shut off properly and when I called in for service it was done, but not in a very apologetic way. Also, there was mould on the left hand corner of room 130 close to the bed area. We didn’t bother to complain but at the same token this was a room that cost us over $500 Canadian. Maybe this is something you can look into. Thank you and I hope to receive your thoughts
Stayed 3 nights in Aug 2023
Response from Kaynisha on Aug 15, 2023
Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you had a generally enjoyable experience, but we also appreciate your insights on areas that need improvement.We apologize for any inconvenience you encountered with the faucet in your bathroom and the presence of mold in the room. It's essential for our team to address these issues promptly and in a courteous manner, and we're sorry if this wasn't the case during your stay. Rest assured, we take your comments seriously, and we will use them as an opportunity to improve our service quality.Your point about booking online based on room availability is well noted. It's essential for guests to have a seamless experience that matches the information provided during the booking process. We will review our room allocation process to ensure that the rooms offered online are accurately represented and meet the expectations of our guests.We appreciate your candid feedback, and we're committed to providing a better experience for all our guests. If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact us directly. We value your patronage and hope to have the chance to serve you better in the future.

6/10 Okay

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
My rate was increased without my knowledge. This was unprofessional and extremely disappointing as I did not find out until I saw the receipt emailed to me after my stay!!! The breakfast was disappointing, had to go out for breakfast both mornings as my teenage sons wouldn’t eat anything there.
Stayed 3 nights in Aug 2023
Response from Kaynisha on Aug 15, 2023
Thank you for taking the time to provide your feedback about your recent stay. We're sorry to hear about the issues you encountered with the rate increase and the breakfast experience. We understand how important it is for our guests to have accurate and transparent pricing information, and we apologize for any confusion regarding the cost of your stay but do not see any changes in the agreed upon rates. Your concerns have been noted, and we will work to ensure that our communication about rates is clear and upfront in the future.We also apologize that the breakfast did not meet your expectations. Providing a satisfying breakfast experience is important to us, and we're disappointed to hear that your teenage sons didn't find the options appealing. Your feedback will be shared with our food and beverage team so that we can make improvements to our breakfast offerings.We appreciate your feedback as it helps us to continually improve our services. If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Donell, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and clean
Stayed 4 nights in Aug 2023
Response from Kaynisha on Aug 15, 2023
Thank you for sharing your positive experience during your stay. We're glad to hear that you found our staff helpful and the accommodations clean. Providing a comfortable and enjoyable stay is our priority, and we're pleased that we could meet your expectations. If you have any further feedback or need assistance in the future, feel free to reach out. We look forward to welcoming you back on your next visit!

10/10 Excellent

Adrienne

Stayed 4 nights in Aug 2023

10/10 Excellent

Sheila

Stayed 2 nights in Aug 2023

10/10 Excellent

ROULA

Stayed 1 night in Jul 2023
Response from kaynisha on Aug 15, 2023
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to hosting you again in the future!

10/10 Excellent

Marc, Nanuet

Stayed 2 nights in Jul 2023
Response from kaynisha on Aug 15, 2023
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to hosting you again in the future!

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Staff was very professional and polite. Knowledgeable of the area
Stayed 1 night in Jul 2023
Response from kaynisha on Aug 15, 2023
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to hosting you again in the future!